23 August 2018
AGL Sales Pty Limited shortfall decision
(pdf, 121.57 KB)
23 August 2018
AGL Sales Queensland Pty Limited electricity shortfall decision
We set the maximum taxi non-cash payment surcharge in Victoria. The surcharge applies when a taxi passenger pays for a fare using non-cash payment transaction options, including credit, debit and charge card.
Our final decision is to have two maximum surcharges
We will
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How we regulate commercial passenger vehicles
Find out more about how we regulate taxis and other commercial passenger vehicles
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Commercial Passenger Vehicle Industry Act 2017
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What we do
Find out more about our work.
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Annual reports
View our latest annual report to read more about what we do and how we
We are pleased to announce the launch of our 2025–29 Strategic Plan.The plan was developed in consultation with stakeholders across government, our regulated sectors, consumer and community groups.
Featured work
Victorian Default Offer
We determine prices for standing offers covering electricity retail services in Victoria – Victorian Default Offer prices
There are many reasons why you might find yourself struggling to pay your water bills.Your water business can help you manage your bills and stay on top of things.Staying on top of things If you need help staying on top of your water bills, you can ask for assistance before things get out of control. At this stage, your water business must provide flexible payment plans according to your ability to pay.
We no longer set a minimum feed-in tariffThe Essential Services Commission no longer sets minimum feed-in tariffs, following an amendment to the Electricity Industry Act 2000. The 2024-25 minimum feed-in tariffs applied until 30 June 2025, but there will be no minimum feed-in tariffs from 1 July 2025.From 1 July, electricity retailers may set their own feed-in tariffs. However, these cannot be below zero ($0.00) cents per kWh. More information is available from the
When undertaking Victorian Energy Upgrades (VEU) activities, scheme participants must comply with both:
Energy retailer Pacific Blue Retail Pty Ltd (Pacific Blue), which trades as Tango Energy and Pacific Blue Retail, has paid $961,550 for allegedly breaching Victorian energy rules related to guaranteed service level payments.
Our visionFair and dependable essential services, today and tomorrow.Our purposeTo promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services. Our roleIn place of the Office of the Regulator-General, we were established in 2001 to regulate Victoria’s energy, water and transport sectors, and administer the rate-capping system for the local government sector. We also regulate the Victorian Energy Upgrades
Our family violence framework
Our family violence framework demonstrates the commission’s ongoing commitment to supporting safe and effective family violence responses by businesses we regulate. The framework includes:
- Regulatory rules
- Industry education and awareness
- Partnerships and expert advice
Products to be installed under the Victorian Energy Upgrades (VEU) program need to be listed in the VEU Register of Products by the time Victorian energy efficiency certificates (VEECs) are created.The exceptions to this are:
- gas efficiency products (installed under activities 38 to 42)
- cold room upgrades (installed under activity 43)
- products installed under project-based activities (except lighting products installed under PBA)
… changes to veu commercial and industrial heat pump water heater activities and clarifying water heating and space heating and cooling activity eligibility we have released updates to the veu registry and program documents to reflect legislative amendments to the commercial and industrial heat pump water heater activity (activity 44) and to clarify the eligibility of certain water heating and space heating and cooling upgrades. breadcrumb … average insulated storage volume between 425 and
Compliance and enforcement policy
The commission's compliance and enforcement policy outlines our approach to compliance and enforcement in the sectors we regulate and administer, including the Victorian Energy Upgrades program.
Compliance and Enforcement Policy
The Essential Services Commission is revoking outdated and unnecessary codes of practice. We have revoked the Electricity Customer Transfer Code of Practice (Transfer Code) and the Electricity Customer Metering Code of Practice (Metering Code), which are outdated and no longer fit-for-purpose. Many obligations in the Metering Code are superseded by Victorian regulations and the broader national regulatory framework that governs electricity metering. For example, both frameworks specify:
This code covers aspects of electricity customer transfer process. It applies to:
- electricity distributors
- electricity retailers
- electricity metering providers
- electricity metering data providers.
The Essential Services Commission has partnered with Women’s Health in the North (WHIN) to deliver the Power Up Victoria project, to support migrant and refugee women who have faced barriers accessing and participating in the energy market.
21 March 2017
Overview of the Port of Melbourne and the Essential Services Commission’s regulatory roles
We are responsible for administering a number of new economic regulatory functions applying to the leased Port of Melbourne. This information paper describes the relevant aspects of the lease of the Port of Melbourne and our roles
Anyone generating, transmitting, supplying or selling electricity, supplying gas or selling gas to retail customers in Victoria must hold a licence granted by us, or be exempt from this requirement.
When we grant an electricity or gas licence, we must consider our objectives, including the long-term interests of Victorian consumers in relation to the price, quality and reliability of energy supply.
We will not grant an application for a licence unless we are satisfied