How to apply for product approval
(, )
Setting standards
We determine some of the requirements for lighting products and in-home display units, including.
- performance and installation requirements
- minimum
Products to be installed under the Victorian Energy Upgrades (VEU) program need to be listed in the VEU Register of Products by the time Victorian energy efficiency certificates (VEECs) are created.The exceptions to this are:
- gas efficiency products (installed under activities 38 to 42)
- cold room upgrades (installed under activity 43)
- products installed under project-based activities (except lighting products installed under PBA)
More information
Activities offered under the VEU program
(, )
Fee waivers, reductions and refunds
Information on circumstances in which VEU program fees may be waived, reduced or
The state’s energy regulator has confirmed AGL has paid a shortfall penalty of almost $3 million after failing to surrender enough certificates to offset its liability under the Victorian Energy Efficiency Target scheme.
AGL paid $2,991,621 after failing to surrender 64,033 Victorian energy efficiency certificates which is between 5 and 10 per cent of its total 2017 liability.
23 August 2018
AGL Sales Pty Limited shortfall decision
(pdf, 121.57 KB)
23 August 2018
AGL Sales Queensland Pty Limited electricity shortfall decision
We set the maximum taxi non-cash payment surcharge in Victoria. The surcharge applies when a taxi passenger pays for a fare using non-cash payment transaction options, including credit, debit and charge card.
Our final decision is to have two maximum surcharges
We will
… information for taxi consumers taxis are the predominant form of the commercial passenger vehicle industry breadcrumb home other work domestic building insurance information for taxi consumers maximum fares for unbooked taxi services we set the maximum fares for … surcharges apply when a taxi passenger pays for a fare using non-cash payment options including credit, debit and cabcharge card. this may apply to both
This code covers aspects of electricity customer transfer process. It applies to:
- electricity distributors
- electricity retailers
- electricity metering providers
- electricity metering data providers.
Useful resources
What we do
Find out more about our work.
(, )
Annual reports
View our latest annual report to read more about what we do and how we
We are pleased to announce the launch of our 2025–29 Strategic Plan.The plan was developed in consultation with stakeholders across government, our regulated sectors, consumer and community groups.
Featured work
Victorian Default Offer
We determine prices for standing offers covering electricity retail services in Victoria – Victorian Default Offer prices
There are many reasons why you might find yourself struggling to pay your water bills.Your water business can help you manage your bills and stay on top of things.Staying on top of things If you need help staying on top of your water bills, you can ask for assistance before things get out of control. At this stage, your water business must provide flexible payment plans according to your ability to pay.
… action (pdf, 190.24 kb) minimum electricity feed-in tariff to apply from 1 july 2017 28 february 2017 minimum electricity feed-in tariff to apply from 1 july 2017 – final decision (pdf, 1017.72 kb) 28 february 2017 wholesale electricity spot price 2017-18 projections – acil allen consulting (pdf, 247.4 kb) 28 february 2017 minimum electricity feed-in tariff to apply from 1 july 2017 – press release (pdf, 96.99 kb) 9 february 2017 preparing for the 2017-18 electricity feed-in tariff –
Our visionFair and dependable essential services, today and tomorrow.Our purposeTo promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services. Our roleIn place of the Office of the Regulator-General, we were established in 2001 to regulate Victoria’s energy, water and transport sectors, and administer the rate-capping system for the local government sector. We also regulate the Victorian Energy Upgrades
When undertaking Victorian Energy Upgrades (VEU) activities, scheme participants must comply with both:
Compliance and enforcement policy
The commission's compliance and enforcement policy outlines our approach to compliance and enforcement in the sectors we regulate and administer, including the Victorian Energy Upgrades program.
Compliance and Enforcement Policy