OverviewThe Land Access Code of Practice came into effect on 1 March 2024.The Land Access Code of Practice regulates the rules and processes that licensed electricity transmission companies (electricity transmission companies) must follow when accessing, or seeking to access, private land using statutory powers under the Electricity Industry Act 2000. It also regulates the information that licensed electricity transmission companies must provide to affected
This review of our energy retail performance indicator framework aimed to ensure that our performance indicators aligned, where appropriate, to similar indicators used by the Australian Energy Regulator.This review helped create consistency in performance indicator requirementsOur updates should help any future transition to the national energy customer framework and create a uniform reporting framework for retailers operating across different jurisdictions.
11 March 2025From 31 March 2025, all water heating and space heating and cooling products installed under the Victorian Energy Upgrades (VEU) program must be covered by a warranty against defects for a period of at least five years from the date of installation, purchase or supply (as applicable).
Equis Energy (Australia) Projects (MREH A1 AssetCo) Pty Ltd (ACN 669 645 461) as trustee for Equis Energy (Australia) MREH A1 Asset Trust (ABN 92 607 537 147) applied for a licence to generate electricity under section 18 of the Electricity Industry Act 2000 (Vic). Consultation on the licence application closed on 13 February 2025. We did not receive any submissions.We granted the licence on 20 February 2025.
Licence grantedLumea was granted an electricity transmission licence in respect of its Kiamal transmission assets on 4 December 2019.Licence variedThis licence was last varied on 25 September 2024.Licence revokedThis licence was revoked on 25 March 2025.Pursuant to section 29(1)(b) of the EI Act, the commission has varied the electricity transmission licence issued to Lumea on 1 July 2020 in relation to the transmission assets associated with the Berrybank Wind Farm and the
… other priorities the commission’s focus over recent years on family violence protections for utility customers continues. the focus today is on supporting industry improvement, including through our safety by design project and associated updates to industry guidance. thank you to the many businesses that have contributed to this important work. unfortunately, the misuse of billing and credit systems as a form of control occurs across multiple consumer sectors, including banking, …
… consumer information learn about your rights as a consumer in the sectors we regulate, including electricity and gas, local government, water, transport and the victorian energy upgrades program. breadcrumb home consumer information overview your consumer rights and the support available to you electricity and gas learn more about your energy rights , our reporting on the sector, and options available if you're struggling to pay your energy bills. energy bill
… learn about your options. electricity connections for new developments learn about timeframes when connecting a new development. complaints electricity and gas provider complaints form learn who can assist you with your question or complaint. embedded networks (electricity) information for embedded electricity network customers are you a part of an embedded network? know your rights. what to do if your embedded
Port of Melbourne
We monitor the port's compliance with price setting regulations, develop guidelines, and produce inquiries, studies and reviews that promote the long-term interest of port users.
April 2025
… business fined $69,231 for illegal telemarketing 08 may 2025 astra green solutions pty ltd (trading as astra green) has been penalised $69,231 for breaching a ban on cold-call telemarketing in the victorian energy upgrades (veu) program. this coincides with the one-year anniversary of the veu telemarketing ban and sends a strong message to all veu accredited businesses – they must ensure anyone working on their behalf complies with the program’s rules. the commission
The Electricity Distribution Code of Practice requires Victorian distributors (the distributors) to make guaranteed service level (GSL) payments to customers who receive a level of service worse than a specific threshold or level. GSL payments are an acknowledgement of the inconvenience a customer experiences when their distributor does not meet a GSL.Our frequently asked questions provide information about the GSL scheme, and the steps you can take if you are eligible for a
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Essential News - March 2025
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Golden Plains WF2 Pty Ltd (ACN 650 490 109) as trustee for Golden Plains WF2 Unit Trust (ABN 19 955 437 506) ("GPWF2") has applied for a licence to generate electricity for supply or sale under section 18(1) of the Electricity Industry Act 2000.We may grant or refuse to grant the application for any reason we consider appropriate having regard to our objectives under the Electricity Act 2000 and the Essential Services Commission Act 2001.We invited
… enforcement action against abigail energy pty ltd the commission has taken enforcement action against accredited business abigail energy pty ltd for allegedly breaching the victorian energy upgrades program rules. breadcrumb home enforcement action against abigail energy pty ltd 8 may 2025 the commission has taken enforcement action against accredited business abigail energy pty … 8 May 2025 The
Accident towing and storage charges
View our reviews of accident towing and storage fees for Melbourne and the Mornington Peninsula.
… hepburn's request for higher rate cap approved 12 may 2025 following a request from hepburn shire council (hepburn), the essential services commission (the commission) has approved an application for a higher rate cap of 10 per cent for the 2025-26 financial year, 7 per centage points above the 3 per cent cap set by the minister for local government. the commission approved hepburn’s proposal on the basis that the
On 14 April 2025, Equis Energy (Australia) Projects (MREH A3 AssetCo) Pty Ltd (ACN 669 645 514) as trustee for Equis Energy (Australia) MREH A3 Asset Trust (ABN 47 920 042 214) applied for a licence to generate electricity for supply or sale under section 18 of the Electricity Industry Act 2000 (Vic).Consultation on the licence application closed on 12 May 2025. We did not receive any submissions.
Temporary disruption to VEU submissions of activities, applications and updates: 9 May to 2 June 2025The new Victorian Energy Upgrades (VEU) Registry system will launch at 9am on 3 June 2025 to support the VEU program and participants.The cut-off date to submit activities in the current VEU Registry is midday on 23 May 2025, before we transition to the new system.Please review other key cut-off dates to submit activities, applications or updates in the current
Temporary disruption to VEU submissions of activities, applications and updates: 9 May to 2 June 2025The new Victorian Energy Upgrades (VEU) Registry system will launch at 9am on 3 June 2025 to support the VEU program and participants.The cut-off date to submit activities in the current VEU Registry is midday on 23 May 2025, before we transition to the new system.Please review other key cut-off dates to submit activities, applications or updates in the current