The surcharge applies when a taxi passenger pays for a fare using non-cash payment transaction options, including credit, debit and charge card.
Taxi non-cash payment surcharge review 2019
Consultation paper10 December 2018
Draft decision30 May 2019
First price determination is published1 July 2019
Release further draft decision11 November 2019
Submissions close16 December 2019
Final decision24 March 2020
We set the maximum taxi non-cash payment surcharge in Victoria. The surcharge applies when a taxi passenger pays for a fare using non-cash payment transaction options, including credit, debit and charge card.
Our final decision is to have two maximum surcharges
We will set the maximum surcharge at four per cent
The maximum surcharge will be four per cent for most non-cash payment methods. However, for Cabcharge payment instruments the maximum surcharge will be six per cent.
Our benchmarking and bottom-up cost assessment suggest that these amounts are enough for taxi payment processors to recover reasonable costs.
Most passengers will pay less when making non-cash payments as a result of this decision.
We will provide a transition period
To give the industry time to implement our decision the new maximum surcharges will come into effect from 1 July 2020.
Until that time the current maximum surcharge of five per cent will apply.
View our final decision
Read our media release
Taxi Non-Cash Payment Surcharge Review 2019: Final decision
Taxi Non-Cash Payment Surcharge Review 2019: Further Draft Decision
Submissions on the further draft decision
Taxi Non-Cash Payment Surcharge Review 2019: Draft Decision
Submissions on the draft decision
We sought information from a number of payment processors so we could better understand the reasonable cost of accepting and processing non-cash payment transactions in taxis.