The surcharge applies when a taxi passenger pays for a fare using non-cash payment transaction options, including credit, debit and charge card. We are reviewing the maximum surcharge.
Taxi non-cash payment surcharge review 2019
Consultation paper10 December 2018
Draft decision30 May 2019
First price determination is published1 July 2019
Release further draft decision11 November 2019
Submissions close16 December 2019
Final decisionFebruary 2020
We set the maximum taxi non-cash payment surcharge in Victoria. The surcharge applies when a taxi passenger pays for a fare using non-cash payment transaction options, including credit, debit and charge card. The maximum surcharge is currently five per cent.
Our draft decision is to reduce the surcharge in 2020
We propose to set the maximum surcharge at four per cent
Our further draft decision is that the maximum surcharge be four per cent for most non-cash payment methods. However, for Cabcharge payment instruments the maximum surcharge will be six per cent.
Our benchmarking and bottom-up cost assessment suggest that these amounts are enough for taxi payment processors to recover reasonable costs.
We propose a transition period
To minimise industry disruption, we proposed to delay the implementation of the changes to the maximum surcharge until May 2020.
View our further draft decision
We are consulting on our further draft decision
We are taking submissions on our further draft decision as part of preparing our final decision.
Submissions close on 16 December 2019.
You can make a submission by email to firstname.lastname@example.org or Engage Victoria. You may also send submissions by mail marked:
Attention: Transport Division
Essential Services Commission
Level 37, 2 Lonsdale Street
Melbourne VIC 3000
Taxi Non-Cash Payment Surcharge Review 2019: Further Draft Decision
Taxi Non-Cash Payment Surcharge Review 2019: Draft Decision
Submissions on the draft decision
We sought information from a number of payment processors so we could better understand the reasonable cost of accepting and processing non-cash payment transactions in taxis.