Action taken against NRGPAL Pty Ltd

31 October 2025

The commission has taken action against NRGPAL Pty Ltd (NRGPAL) for allegedly breaching the Victorian Energy Upgrades (VEU) program rules. 

Alleged breach

The commission alleges that NRGPAL failed to provide clear and accurate information about the VEU program in marketing emails to around 600 consumers. NRGPAL sent emails to potential customers about energy efficient LED light upgrades that omitted the following mandatory information:

• VEU code of conduct
• dispute resolution information
• Victorian Energy Efficient Target scheme consumer factsheet. 

Both scheme participants and accredited businesses must ensure any work they do and certificates they create meet the VEU program rules, including the VEU code of conduct. 

NRGPAL is a contractor that does work on behalf of VEU accredited businesses, known as a ‘scheme participant’. This is the first time the commission has issued penalties against a scheme participant. 

Our decision

The Essential Services Commission has served one penalty notice on NRGPAL, totalling $23,077.