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Retail market review implementation

We are implementing recommendations of the Victorian Government’s retail energy market review.

The commission has started work to implement key recommendations of the Independent Review into the Electricity and Gas Retail Markets in Victoria.

After announcing its support for a majority of the review’s recommendations, the government has asked us to implement a number of them including:

  • Bills and marketingsetting new standards for bills and marketing material to help customers navigate the energy market more effectively
  • Competitiveness reviewdeveloping and applying a framework for reporting on competitiveness and efficiency in the market. The framework is to include a reference price for assessing competitiveness
  • Code review – undertaking a review of our regulatory codes to ensure they focus on customer outcomes, in accordance with the review’s recommendations.

Key milestones

  • March 2018 – consultation paper outlining proposed approach to developing a methodology for a reference price
  • October 2018 – standards for customer bills finalised
  • January 2019 – new standards for marketing and finalised
  • July 2019 – new standards for bills and marketing take effect no later than this date
  • By end 2019 – review of our regulatory codes complete
  • By end 2019 – report on competitiveness and efficiency of the Victorian retail energy market

Stakeholder reference group

We  have established a stakeholder reference group to assist us with this work.

The purpose of the group is to obtain a variety of perspectives, insights and knowledge to inform the work program and to ensure we understand the concerns and issues the sector and consumers face.

Participants in the reference group were recruited via an expression of interest. Membership includes the following organisations:

  • AGL
  • Australian Energy Council
  • Brotherhood of St Laurence
  • Centre for Urban Research (RMIT)
  • Consumer Law Action Centre
  • Energy and Water Ombudsman (Victoria)
  • Onsite Energy Solutions
  • Powershop
  • Red Energy / LUMO Energy
  • St Vincent de Paul Society
  • Victorian Council of Social Services.

In addition to these members, we have invited observers representing the following:

  • Australian Energy Regulator
  • Department of Environment, Land, Water and Planning
  • Department of Health and Human Services.

Meeting minutes are published as ‘associated documents’ below.

How to stay up to date with these projects

To stay up to date, contact us at to register your interest. You can also check our website or follow us on Twitter or LinkedIn for the latest information. Alternatively, call us on (03) 9032 1300 to discuss how you can have your say on your energy market.

Associated Documents