The Essential Services Commission has granted Telstra Energy (Retail) Pty Ltd, a subsidiary of Telstra Corporation Limited, licences to sell gas and electricity to Victorian consumers.
… rate (a)(b) $4.85 cpv levy recovery fee pass-through citylink and eastlink tolls (c) pass-through airport taxi rank fee (d) (for trips from the airport rank) pass-through cleaning fee up to a maximum of $120 feedback from stakeholders we sought stakeholder feedback on our consultation paper and draft decision. we received 14 written submissions from stakeholders including taxi operators, taxi drivers, booking service providers and industry bodies. submissions are available in the
We have updated our charter of consultation and regulatory practice with the aim of:
- promoting best-practice engagement and regulatory practice
- focusing on embedding principles that promote fit-for-purpose engagement that encourages continuous improvement
- contributing to achieving our legislative objectives.
6 September 2022
Improvements to the product application portal of the VEU registry
We have made several improvements to the online product application portal of the VEU registry. When submitting product applications under residential solar or heat pump water heating activities, applicants can now submit product applications for the VEU program (Victoria), ESS (NSW), or both. Applicants can select their preferences when submitting applications.
Licence grantedDelta Power & Energy (Vales Point) Pty Ltd (trading as Delta Electricity ) (formerly Sunset Power International Pty Ltd (trading as Delta Electricity)) was granted an electricity retail licence on 21 March 2018. Licence variedThis licence was last varied on 13 March 2025. The licence can be accessed via the resources tab.
Licence granted
EnergyAustralia Pty Ltd was granted a licence on 25 October 2017. The licence can be accessed via the resources tab.
Licence varied
This licence was last varied on 22 June 2022 with effect from 12 September 2022.
Licence granted
EnergyAustralia Yallourn Pty Ltd was granted a licence on 13 May 1996. The licence can be accessed via the resources tab.
Licence varied
This licence was last varied on 22 June 2022 with effect from 12 September 2022.
Licence granted
Mojo Power East Pty Ltd was granted a licence on 27 March 2013. The licence can be accessed via the resources tab.
Licence varied
This licence was last varied on 22 June 2022 with effect from 12 September 2022.
Licence revoked
Mojo Power East Pty Ltd's licence was revoked with effect from 23 October 2023.
We have completed our review of the maximum prices to apply for Barwon Water customers from 1 July 2023.
We conducted our assessment against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order, and the commission’s PREMO pricing framework.
You can find out more on how we engaged on this review at Engage Victoria. You can also view our final decision media release
We have completed our review of the maximum prices to apply for Gippsland Water customers from 1 July 2023.
We conducted our assessment against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order (PDF), and the commission’s PREMO pricing framework.
You can find out more on how we engaged on this review at Engage Victoria. You can also view our final decision media release
We have completed our review of the maximum prices to apply for GWMWater customers from 1 July 2023.
We conducted our assessment against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order (PDF), and the commission’s PREMO pricing framework.
You can find out more on how we engaged on this review at Engage Victoria. You can also view our final decision media release
We have completed our review of the maximum prices and service levels to apply for South Gippsland Water customers from 1 July 2023.
We conducted our assessment against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order (PDF), and the commission’s PREMO pricing framework.
You can find out more on how we engaged on this review at Engage Victoria. You can also view our final decision media
We have completed our review of the maximum prices and service levels to apply for Wannon Water customers from 1 July 2023.
We conducted our assessment against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order (PDF), and the commission’s PREMO pricing framework.
You can find out more on how we engaged on this review at Engage Victoria. You can also view our final decision media release
We have completed our review of the maximum prices and service levels to apply for Yarra Valley Water customers from 1 July 2023.
We conducted our assessment against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order (PDF), and the commission’s PREMO pricing framework.
You can find out more on how we engaged on this review at Engage Victoria. You can also view our final decision media
Sumo Power Pty Ltd and Sumo Gas Pty Ltd have paid penalties totalling $500,000 for arranging the alleged wrongful disconnection of 143 Victorian energy customers on 14 December 2020.
The Essential Services Commission served Sumo with 100 penalty notices in November 2021.
Commission Chair Kate Symons says there are clear rules energy businesses must follow before disconnecting a residential or small business customer’s energy supply.
Most Victorian customers are placed on a standard contract with their electricity distribution business, known as ‘deemed distribution contracts’. These contracts describe the obligations for both distributors and customers.
We have approved variations to these contracts after considering proposals from electricity distribution businesses.
The changes to the contract, and our final decision, are detailed in the Deemed Distribution Contract Variations: Final Decision. Copies
Overview
In 2022, we developed a statement of expectations in relation to how transmission companies access land. The statement of expectations took effect on 1 June 2022 and remained in place until 29 February 2024. On 1 March 2024, the Land Access Code of Practice came into effect. Transmission companies are now required to comply with the Land Access Code of Practice and provide monthly performance reports in accordance with the Land Access Code of Practice.
Landowners,
… guideline 2 (2022): life support customer details this guideline was published on 9 march 2022. breadcrumb home guideline 2 (2022): life support customer details the following is the minimum information that must be kept in the register of life support customers and residents: details of the notification of a relevant customer being a life support customer (including date of notification, form of a notification and a
The state’s energy regulator is seeking feedback on its draft proposal to slightly increase the Victorian Default Offer to reflect a forecast rise in wholesale electricity prices.
Read our media release
Two Victorian energy retailers pay almost $2m for allegedly failing to meet energy efficiency obligations
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People Energy paid a penalty of $235,037.92 after we issued the company with a Victorian energy efficiency certificate