More than 100 energy industry and community stakeholders came together recently to hear about plans to remake our energy rules into a code of practice to align with new legislation before parliament.
A new report shows Victoria’s water businesses delivering on promises to customers, despite the ongoing impact of the coronavirus pandemic.
Origin Energy companies have paid penalties totalling $5 million after allegedly charging prohibited exit fees to more than 20,000 gas and electricity small business customers.
All 79 Victorian councils have complied with the average rate cap set for 2021–22, according to a new report from the Essential Services Commission.
Helping Victorian households and small businesses maintain access to essential services during the pandemic has been a key focus for the state’s economic regulator over the past year.
The Essential Services Commission annual report for 2020–21 has been tabled in state parliament by the responsible minister, Assistant Treasurer Danny Pearson.
6 December 2021
We have received a number of complaints and allegations of inappropriate conduct relating to in-home display activities under the Victorian Energy Upgrades (VEU) program. The types of complaints fall into three broad categories:
The Essential Services Commission has granted Telstra Energy (Retail) Pty Ltd, a subsidiary of Telstra Corporation Limited, licences to sell gas and electricity to Victorian consumers.
2023 unbooked taxi fare adjustment
We have published the commission assessment of the maximum fares for unbooked taxis to apply from 1 October 2023.
We applied the fare adjustment mechanism from the 2022 maximum unbooked taxi fare determination. This will increase the maximum fares for unbooked taxi services in the Melbourne Metropolitan and Urban and Large Regional Zones by 4.1 per cent.
The commission assessment found that:
We have completed our review of the maximum prices to apply for Barwon Water customers from 1 July 2023.
We conducted our assessment against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order, and the commission’s PREMO pricing framework.
You can find out more on how we engaged on this review at Engage Victoria. You can also view our final decision media release
We have completed our review of the maximum prices to apply for Gippsland Water customers from 1 July 2023.
We conducted our assessment against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order (PDF), and the commission’s PREMO pricing framework.
You can find out more on how we engaged on this review at Engage Victoria. You can also view our final decision media release
We have completed our review of the maximum prices to apply for GWMWater customers from 1 July 2023.
We conducted our assessment against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order (PDF), and the commission’s PREMO pricing framework.
You can find out more on how we engaged on this review at Engage Victoria. You can also view our final decision media release
We have completed our review of the maximum prices and service levels to apply for South Gippsland Water customers from 1 July 2023.
We conducted our assessment against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order (PDF), and the commission’s PREMO pricing framework.
You can find out more on how we engaged on this review at Engage Victoria. You can also view our final decision media
We have completed our review of the maximum prices and service levels to apply for Wannon Water customers from 1 July 2023.
We conducted our assessment against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order (PDF), and the commission’s PREMO pricing framework.
You can find out more on how we engaged on this review at Engage Victoria. You can also view our final decision media release
We have completed our review of the maximum prices and service levels to apply for Yarra Valley Water customers from 1 July 2023.
We conducted our assessment against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order (PDF), and the commission’s PREMO pricing framework.
You can find out more on how we engaged on this review at Engage Victoria. You can also view our final decision media
Licence granted
Jemena Electricity Networks (Vic) Ltd was granted a licence on 3 October 1994. The licence can be accessed via the resources tab.
Licence varied
This licence was last varied on 3 August 2022 with effect from 1 October 2022.
The state’s economic regulator today released updated water industry standards, strengthening support and protections for Victorian consumers, particularly those facing financial difficulties.
2 November 2022
We have reviewed and updated the VEU Code of Conduct Guideline to provide clearer explanations to the questions you have asked since the code commenced on 1 July 2022.
Your feedback has also assisted us to develop new guidance and material to support accredited persons and scheme participants to implement the code and create a positive experience for consumers participating in the VEU program:
The Essential Services Commission today announced the final 2023-24 Victorian Default Offer, following industry and community consultation on its
1 May 2024
Home Energy Rating Assessment Activity Guide
Find out about the program requirements for creating Victorian energy efficiency certificates (VEECs) under this activity.
(pdf, 216.06 KB)
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Jemena Electricity Networks (VIC) Ltd (Jemena) has paid $795,468 in penalties for allegedly failing to comply with obligations that protect Victorian energy customers who need life support equipment, and who are affected by planned power outages.