17 August 2021
Updates to product application guide for solar or heat pump water heaters
We have released an updated Water heating and space heating/cooling product application guide to clarify and update the following requirements:
Clarification/update
Our review of payment difficulty framework focuses on evaluating the implementation of the framework in meeting its objectives, relying on direct customer experiences, and data and information relating to the implementation of the framework. We have released our findings from the review. We found that the payment difficulty framework helps Victorian energy consumers manage their energy costs but that retailers can do more.
What is the payment difficulty framework?
Victoria’s energy regulator is reviewing the effectiveness of the safety net designed to help anyone struggling to pay their energy bills to see how well it’s working to protect customers.
Accredited persons sought guidance on wood-fired room heater decommissioning, and the meaning of ‘permanently inoperable’ in this context.
The safety of professionals during the activity, and of residents and consumers after the activity, is our main concern. We sought feedback on:
- the appropriate level of assurance to demonstrate compliance with our regulations and safety considerations, and
- what other decommissioning methods might allow wood-fired room
28 October 2021
Changes to in-home display (activity 30) requirements
We have made the following changes to our requirements in response to some identified issues and feedback from accredited persons regarding the in-home display activity (activity 30) activity to gain assurance that IHD units are being installed correctly at consumers’ premises:
We have completed our annual review of the minimum feed-in tariffs that your energy company pays you for power you export to the grid via sources including solar panels.
From 1 July 2022, retailers will continue to be able to offer solar system owners a single rate feed-in tariff, a time-varying feed-in tariff or both.
Our final decision
Retailers can offer solar customers the minimum flat feed-in tariff and/or the time-varying feed-in tariffs for electricity exported
Falling wholesale electricity prices are behind the state’s energy regulator cutting the default electricity offer by about five per cent.
Victorian households on the default electricity offer will see their annual bills dropping by an average $70 per year from 1 January 2022 while small business customers will save an average $336 a year.
Essential Services Commission pricing director Marcus Crudden says the decision will provide bill relief to around 200,000 households and 50,000 small businesses.
… for businesses during the 2023 water price review, including our premo price submission assessments. to help shape this discussion we’ll be working off the following agenda. an overview to how we will assess businesses’ premo ratings for their price submissions our expectations for boards and executive teams for the next price review, and later marcus will provide an update on your monthly reporting on coronavirus support, and our views on debt recovery as we progress through the roadmap
Victoria’s energy regulator says while falling wholesale electricity prices are pushing down the minimum feed-in tariff, the real value to solar customers is not having to pay retail for the electricity they use.
Following advice from the Essential Services Commission, the Minister for Local Government, Shaun Leane has announced council rates will be capped at 1.75 per cent for the 2022–23 financial year.
Victorian councils now have until 31 March 2022 to apply for an increase above the 1.75 per cent cap.
Fees for towing vehicles damaged in road accidents and holding them in storage yards will increase by no more than broader transport costs over the next four years under a draft recommendation from the state’s economic regulator of essential services.
Penalty notices
30 November 2021
Powercor Australia penalty notices 2021 (planned interruptions)
(pdf, 6.6 MB)
Further information
Chào hàng mặc định của Victoria là gì? (What is Victoria's default offer?)
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Quý vị có gặp khó khăn trong việc thanh toán hóa đơn năng lượng của mình không? (Are you having trouble paying your energy bills
Chào hàng mặc định của Victoria là gì? (What is Victoria's default offer?)
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Có được ‘chào hàng tốt nhất’ (Get the ‘best energy offer
获得“最佳能源报价” (Get the 'best energy offer')
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您付电费有困难吗？(Are you having trouble paying your bills?)
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什么是维州默认报价？(What is Victoria's default offer?)
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获得“最佳能源报价” (Get the 'best energy offer')
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الحصول على "أفضل عرض للطاقة" (Get the 'best energy offer')
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هل تواجه صعوبة في دفع فواتير الطاقة؟ (Are you having trouble paying your bills
The state’s independent economic energy regulator says prices are remaining stable with disconnections falling and fewer discounts have conditions attached.
The Essential Services Commission's quarterly energy market snapshot update shows prices remained stable between 30 June 2019 and 31 January 2020.
Victoria’s water businesses have improved their standing in the eyes of customers according to a quarterly survey conducted on behalf of the state’s water regulator.
The survey showed trust and overall satisfaction in the sector at an all-time survey high of 6.7 and 6.8 respectively out of 10 in March 2020. These are well above levels recorded a year earlier.
The commission’s director of pricing Marcus Crudden says the survey was conducted when many water businesses were still dealing with the impact
Essential Services Commission chair Kate Symons hosted an urgent roundtable with senior community help sector representatives to hear directly about how coronavirus is affecting consumers.
Representatives from a range of community service and small business organisations attended the forum to speak to commissioners about the impact of the virus on households and small business.
Some spoke about the ‘calm before the storm’ ahead of what is expected to be a significant increase in requests