We have completed our review of the maximum prices and service levels for Goulburn-Murray Water for the four year period of 1 July 2020 to 30 June 2024.
This review directly affects the prices Goulburn-Murray Water customers pay and the services they receive from 1 July 2020.
Our determination sets out the prices from 1 July 2020 to 30 June 2024.
We conducted our review under the Water Charge (infrastructure) Rules and the Water Industry
‘I really wanted to be a rock star when I was little. I have five guitars: one electric, one steel string, three nylons and an oud. I still have my first guitar, which is 30 years old.
‘I played acoustic for a long time. These days, I strum a guitar every now and then, often not so well. To keep up my creative side I write short film scripts. At the moment I’m collaborating on a comedy web series with a colleague!
Speech by Dr Ron Ben-David, Essential Services Commission Chairperson, to the family violence resources review forum on 30 August 2018.
In 2014, the former Consumer Utility Advocacy Centre (CAUC) released a report on the need for utilities to take action on assisting customers facing family violence.
At around the same time, my wife, Lauren, who works in the community sector, started getting on my back about why we (the Essential Services Commission) weren’t doing anything about family violence.
We are developing resources for energy retailers outlining how they can support customers experiencing economic abuse associated with family violence.
We have completed our annual review of the minimum feed-in tariffs that your energy company pays you for power you export to the grid via sources including solar panels.
From 1 July 2019, retailers will continue to be able to offer solar system owners either a single rate, a time-varying rate or both rates.
Final decision
Metro Trains access arrangements and extensions
Pacific National access arrangements and extensions
This guideline sets out what retailers and distributors need to report to us. To help ensure we receive the correct information, we ask regulated businesses to use reporting templates we have created.
This review focused on amending the guideline to ensure that it aligns with the payment difficulty framework.
We updated the performance indicators and compliance obligations set out in the reporting guideline and also made a number
We proposed changes to energy retailer compliance and performance reporting obligations in order to:
- comply with new statutory monitoring and reporting requirements that came into effect on 1 January 2016
- consolidate and streamline existing compliance and performance reporting guidelines
- assist in the transition to the new framework for assisting customers experiencing payment difficulty due to come into effect on 1 July 2017
- enable
In 2018-19, we received 131 submissions on our projects.
Many submissions for this year related to the fare review of unbooked commercial passenger vehicles (taxis) and the review of non-cash payment surcharges.
Accident towing
- Review of accident towing & storage fees draft report August 2018: two submissions
- Unbooked commercial passenger
6 November 2019
Download this update as a PDF
(pdf, 159.54 KB)
From the week beginning 18 November, we will be automating our request for further information (RFI) process for all Victorian energy efficiency certificates (VEECs) created in the VEU
Penalty notices
We issued Momentum Energy with 60 penalty notices in October 2018. We have published one example penalty notice, and listed all 60 along with the overcharge amount for each.
7 October 2019
Momentum Energy overcharging penalty notice EIPN(E) 37-2019
We accepted an enforceable undertaking from Momentum Energy about disconnection notices that did not comply with the Energy Retail Code.
Momentum Energy's enforceable undertaking for a disconnection compliance issue
The disconnection warning notices that Momentum Energy issued in 2018 did not comply with clause 110(2)(h) of the Energy Retail Code because they did not let smart meter customers know that they could be disconnected without someone having to visit the property
7 August 2019
EnergyAustralia certificate shortfall decision 2019
(pdf, 135.55 KB)
In August 2019, EnergyAustralia paid a penalty of $8,117.50 after we issued the company with a Victorian energy efficiency certificate shortfall statement.
Under
Key audit results 2018–19
Origin Energy incorrectly calculated some of their recovery of undercharges, meaning greater amounts were recovered from customers than allowed.
The audit also covered some explicit informed consent requirements but did not find any issues.
Recommended actions
We looked into why credits were under-applied and recommended that Origin Energy stop using the billing technology used for calculating the credits so that they do not continue to overcharge
Energy businesses say short term household debt has increased following the winding back of pandemic-related government financial support, but say they’re committed to helping customers stay connected.
The state’s energy regulator is seeking feedback on its proposal to increase the Victorian Default Offer to reflect upcoming changes to national electricity network costs.
… victorian water businesses focus on resilience after a year of challenges 28 june 2021 senior leaders from 18 of the state’s water businesses met with the essential services commission as part of an ongoing series of industry and community roundtables. water … last year – and thankfully we are no longer in stage 4 lockdown conditions. i’m sure that like us, it’s been a very busy time for you. i’d like to take a moment to acknowledge the effect of the
… simply energy penalty notices 2021 (explicit informed consent) simply energy has paid $2.5 million in penalties after alleged breaches of the energy retail code relating to explicit informed consent. breadcrumb home simply energy penalty notices 2021 (explicit informed consent) simply energy has paid penalties totalling $2.5 million after we issued 125 penalty notices on 29 june 2021. the amount payable for each penalty notice was $20,
Simply Energy has paid penalties totalling $2.5 million after two external door-to-door sales agents allegedly used phoney accents and fake names to switch hundreds of customers to new energy contracts without their consent.
The Essential Services Commission issued 125 penalty notices to Simply Energy after the agents allegedly impersonated customers consenting to the switch in phone calls to the company.
Cold room activity information can be viewed here
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16 August 2021
Cold room activity program update
(pdf, 135.96 KB