The schedules are based on findings from our water price reviews and outline the maximum prices each water business can charge their customers for specific services, such as water delivery and sewage processing.
The review covered the four year regulatory period commencing on 1 July 2009. Melbourne Water was included in this review in relation to its bulk water and sewerage services.
We completed our assessment of the businesses' proposals against the pricing principles in the Water Industry Regulatory Order (WIRO). We have approved the businesses' proposed prices or specified maximum prices, or the manner in which prices are to be determined, for the services provided by
On 5 April 2012, Melbourne Water submitted its 2012-13 price proposal for these special drainage areas. We then released our Melbourne Water Special Drainage Areas 2012-13 Price Review: Final Decision.
These reports are no longer the most up-to-date resource for information relating to retail electricity and gas pricing information, indicators of customer service and performance, and summaries of retailer’s compliance with obligations.
View our Victorian Energy Market Report, which replaced our energy retail performance reports. Written for consumers, the market report details the current state of the Victorian electricity and gas markets
To identify the best way to set an efficiency factor, we undertook a productivity study. The study looks at productivity trends in the sector and identified options to estimate an efficiency factor.
We used feedback on the productivity study to help inform our draft proposal on setting a local government efficiency factor. In turn, feedback on our draft proposal has helped inform our final paper on advising a local government efficiency factor.
Why set an efficiency
This page summarises Goulburn Valley Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on Goulburn Valley Water’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing
This page summarises Westernport Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on Westernport Water’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each
The pricing order
The Port of Melbourne's prescribed services are regulated by a pricing order, which is made under section 49A of the Port Management Act 1995 (Vic). The pricing order sets out the requirements for the Port of Melbourne when setting prices for prescribed services, such as:
- how to calculate prices
- the extent prices can change between years
- when the Port of Melbourne needs to apply to us for variations.
In 2008, the Minister for Finance asked us to conduct an inquiry into the development of a state-based access regime for water and sewerage infrastructure services, including the access pricing methodology.
Our final report is set out in three volumes:
- Final Report Volume I sets out the commission’s findings and its recommendations to the Minister for Finance.
- Final Report Volume II provides a comprehensive explanation of the commission’s
Read more about our role in administering the Port of Melbourne pricing order.
Featured work
Port of Melbourne market rent inquiry 2025
We are conducting our second inquiry to assess the use of power in
Maximum fares levels remained unchanged in this review. However, we updated the mechanism for determining the airport rank fee that taxi drivers may charge passengers.
In October 2016, we released Updating the Schedule of Maximum Taxi Fares Document: Final Decision.
We don't determine what Melbourne Airport charges taxi drivers
While we determine how much taxi drivers can charge customers, we don't determine what Melbourne Airport charges taxi drivers for collecting
In September 2007, the Minister for Roads and Ports directed us, under section 186 (i) of the Transport (Compliance and MIscellaneous) Act 1983, to undertake an independent review of taxi-cab fares in Victoria. We submitted a final report to the Victorian Government in September 2008.
This guideline applies to all bills issued by a retailer that relate in part or in whole to a period from or after 1 February 2003.
The greenhouse gas co-efficient for each year can be found on the resources tab of this page.
Guideline: Greenhouse Gas Disclosure on Electricity Customers' Bills
1 March 2022
Our community engagement resources help councils better understand the community engagement expectations of the Fair Go Rates system, which outlines our role in council rate capping.
We do not recommend particular tools or methods of community engagement when councils are preparing a higher cap application. However, councils looking for additional support in this area can access resources including
This code also includes information on:
- managing assets and guaranteed service levels
- installing new public lighting and making alterations to existing public lighting
- providing information on public lighting data
- billing and dispute resolutions.
13 May 2013
Information Specifications for Victorian Energy Retailers
(pdf, 384.84 KB)
Performance indicators templates
21 January 2016
More information
Information for electricity and gas consumers
Learn more about your rights as an electricity and gas consumer.
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Gas and electricity bills are sometimes estimatedWhile gas and electricity bills are generally based on a
Before 1 November 2018, we approved or rejected rail access arrangements, produced codes and guidelines and conducted reviews of the rail access regime. We no longer have this role. The new rail access regime is administered by the Minister for Transport and Transport for Victoria as of 1 November 2018.
Under the Rail Management Act, a rail access arrangement in effect before 1 November 2018 remains binding until a new rail access arrangement under the new
Unaccounted for gas (UAFG) is the difference between the measured quantity of gas entering the gas distribution system from various supply points and the gas delivered to customers.
We undertake reviews of UAFG benchmarks in the Gas Distribution System Code, which contains UAFG benchmarks for Victorian gas distributors. We calculate new benchmarks when we complete reviews
Our energy team is responsible for:
- licensing businesses involved in supplying electricity and gas in Victoria
- establishing and maintaining codes and guidelines that outline the rules for the distribution of electricity and gas as well as retail energy sale in Victoria
- promoting and enforcing compliance with the codes
- reporting on the performance of energy businesses and on energy prices.