This page summarises South East Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on South East Water’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework.
On 1 July 2021, City West Water and Western Water integrated to form Greater Western Water. Greater Western Water’s 2018–23 regulatory period was extended by one year to address the business merge – accordingly, it extended its outcome commitments for the previously City West Water area by one year to cover 2023-24.This page summarises Greater Western Water (previously City West Water area)'s performance against its outcomes, measures, and targets for the regulatory period 2018–23
… east gippsland water outcomes reporting this page summarises east gippsland water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. breadcrumb home overview this page summarises east gippsland water's performance against its outcomes, measures, and targets for the regulatory period …
This page summarises East Gippsland Water's
We updated our stakeholder engagement framework
Our stakeholder engagement framework is the outcome of a review of our old charter of consultation and regulatory practice.
Read our stakeholder engagement framework here
(pdf, 4.81 MB
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To report a problem with your energy provider use our electricity and gas provider complaint form. If you've been disconnected or received a disconnection warning notice contact Energy and Water Ombudsman (Victoria).
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Victoria’s water businesses have praised efforts to improve protection for family violence victims, saying changes to the water code will help them deliver better outcomes for their customers and communities.
The state’s largest water businesses, representing around 75 per cent of Victorian households, have commended the work of the Essential Services Commission in bringing the industry together to address family violence.
… in the electricity distribution code review of customer protections in the electricity distribution code strengthening protections for life support customers improved electricity connections process resources … 14118 … 14135 … Electricity and gas … Wider review of the Electricity Distribution Code …
We will continue the review of the Electricity Distribution Code
The electricity sector is undergoing transformation.
We will continue the code reviews after
Overview
As part of our Electricity Distribution Code review, we reviewed the customer protection framework for electricity customers.
The code has service standards to protect customers as they interact with the electricity network. Our final decision will ensure customer protections remain fit for purpose and reflect customer expectations as the electricity sector undergoes change and modernisation. The customer service standards include:
We have released a report on the outcomes for customers following the water customer service code changes that were implemented in April 2017. These code changes came about after recommendations from the Royal Commission into Family Violence and put a responsibility on water businesses to adopt a robust family violence policy.
We interviewed financial counsellors, customer advocates and front-line family violence service providers across Victoria to find
1 May 2019
Download this update as a PDF
(pdf, 255.11 KB)
We have finalised our consultation on the transition period to allow non omni-directional lamps to be installed under activity 21A of the Victorian Energy Upgrades (VEU) program. We have decided to
… december 2018 we have wrapped up a series of workshops on family violence for energy retailers. since august this year we’ve been building the capacity of the energy industry to understand family violence and exploring issues specific to the sector in responding to family violence. we’ve held four workshops in
Numurkah Solar Farm Pty Ltd (ACN 618 524 422) applied for a licence to generate electricity under section 18 of the Electricity Industry Act 2000 (Vic). The applicant proposes to generate electricity (total capacity of 128MW) at a site located approximately 220km north of Melbourne, Victoria.The commission may grant or refuse to grant the application for any reason it considers appropriate having regard to the commission’s objectives under the Electricity Industry
Bulgana Wind Farm Pty Ltd (ACN 162 201 569) applied for a licence to generate electricity for supply or sale and to sell electricity by wholesale under section 18 of the Electricity Industry Act 2000 (Vic). The applicant proposes to generate electricity at the Bulgana Green Power Hub located approximately 200km north-west of Melbourne, Victoria.The commission may grant or refuse to grant the application for any reason it considers appropriate having regard to the
Licence GrantedAgora Retail Pty Ltd (ACN 612 806 381) applied for a licence to sell gas in Victoria under section 25 of the Gas Industry Act 2001 (Vic). We granted the licence on 8 March 2019.Licence variedThis licence was last varied on 5 May 2025.The licence can be accessed via the resources tab.
Lal Lal Wind Farm (ACN 625 768 774) applied for a licence to generate electricity for supply or sale and to sell electricity by wholesale under section 18 of the Electricity Industry Act 2000 (Vic). The applicant proposes to generate electricity using 60 wind turbines (total capacity 220MW) at Elaine and Yendon sites located respectively 25km and 17km south-east of Ballarat, Victoria.The commission may grant or refuse to grant the application for any reason it considers
Moorabool Wind Farm Interface Company Pty Ltd (ACN 615 752 317) applied for a licence to sell electricity under section 18 of the Electricity Industry Act 2000 (Vic). The applicant proposed to act as intermediary and sell the electricity generated at the Moorabool north wind farm and the Moorabool south wind farm through the wholesale market.The commission may grant or refuse to grant the application for any reason it considers appropriate having regard to the
… electricity and gas company enforceable undertakings we can accept enforceable undertakings (plans to improve) from energy companies if we've identified issues with how they're delivering services to customers. breadcrumb home overview enforceable undertakings we can accept enforceable undertakings from energy companies to support the long-term interests of victoria energy consumers an enforceable undertaking is an administrative alternative to
Australian Energy Regulator
This memorandum of understanding seeks to:
- foster a cooperative working relationship between the parties
- avoid unnecessary overlap or conflict between the parties' respective performance of their functions and exercise of their powers
- provide for an information sharing arrangement between the parties in accordance with section 60E of the Essential Services Commission Act and
… wattly compliance breach 2019 in april 2019, we ordered that wattly pty ltd to surrender 37,919 victorian energy efficiency certificates after being found to have breached the rules of the victorian energy upgrades program. breadcrumb home wattly compliance breach 2019 in april 2019, we ordered that wattly pty ltd to surrender 37,919 victorian energy efficiency certificates (veecs) after being found to have breached the rules of the victorian energy upgrades program.
Energy distributor AusNet Services has paid $150,000 after allegedly failing to notify customers of a planned power outage.
The Essential Services Commission issued the penalty after finding that the distributor left a mix of residential and business customers in Bass, Woolamai and Glen Forbes without electricity for three hours on 18 July 2018.
6 May 2019