Family violence survivors getting more support from utilities in wake of royal commission
20 August 2019
A new report has found customers experiencing family violence are getting more support from water businesses after customer protections were strengthened by the state’s independent economic regulator.
The research report looked at how the state’s water businesses were implementing new rules developed by the Essential Services Commission following the Royal Commission into Family Violence.
Commission director Marcus Crudden says the research shows water companies are acting with more sensitivity toward victims of family violence.
“The research shows water businesses are demonstrating a greater willingness to check on client safety and improving support for customers experiencing financial difficulty in the wake of changes we made to the water customer service codes in 2017,” he said.