A new report into the Victorian energy market shows customers tend to stick with bigger retailers, perhaps putting perceptions about reliability of supply and better customer service ahead of price.
1 December 2021
Clarification on effective range rule for project-based activities in the Victorian Energy Upgrades program
(pdf, 1.18 MB)
1 December 2021
Clarification of effective range rule
In response to stakeholder feedback, we have
… updated veu lighting product application guide we have updated the victorian energy upgrades (veu) program guide for testing standards for ingress protection and information about the new tm 21 lighting calculator breadcrumb home updated veu lighting product application guide 16 december 2021 updates to the victorian energy upgrades lighting product application guide we have released an
22 December 2021
We have made the below changes to our evidence requirements for cold room activity (activity 43) under the Victorian Energy Upgrades program.
Residential and business
Water heating and space heating/cooling activities for residential and business.
Penalty notices
AusNet Electricity Services penalty notices 2021 (planned interruptions)
(pdf, 7.52 MB)
Further information
20 January
Powercor Australia Ltd has paid $250,000 in penalties after allegedly failing to notify 162 Victorian customers of a planned power interruption.
Powercor reported to the commission that in March 2021 it failed to provide advance notice to 162 customers on the Bellarine Peninsula of a power outage while carrying out planned maintenance work. One of those customers was registered as requiring life support equipment that relied on electricity supply.
… follows the release of the updates to the victorian energy upgrades regulations 2018 on 14 december 2021. the changes include: introduction of a new commercial and industrial heat pump water heater activity (activity 44) removal of building based lighting upgrade activity at sites required to comply with part j6 of the building code of australia (activity 34 j6) from the program implementation of a reduced high intensity discharge (hid) incentive for lamps under building based
Victorian consumers are being urged to contact their energy retailers after a new report from the state’s economic regulator showed they are needlessly paying too much for their energy bills.
Most Victorian households will enjoy a drop in water bills for the year ahead, with bills to fall by $33 on average in Melbourne and $7 in regional Victoria.
The amount Victorians pay in towing and storage fees after a motor accident is set to be reviewed by the state’s independent economic regulator.
Every four years the Essential Services Commission conducts a review of accident towing and storage fees within Melbourne and the Mornington Peninsula.
… changes to electricity emissions factors, and incandescent lighting and project-based activities we have updated the victorian energy upgrades registry and released documents to reflect changes to electricity emissions factors, incandescent lighting activities and project-based activities. we have done this because the specifications for victorian energy upgrades has been updated. breadcrumb home changes to electricity emissions factors, and incandescent lighting
Diapur Wind Farm Pty Ltd (ACN 604 213 309) has applied for a licence to generate electricity for supply or sale, and to sell electricity under section 18 of the Electricity Industry Act 2000 (Vic).
The applicant proposes to generate electricity at the Diapur Wind Farm, located on the Diapur-Lawloit Road, approximately 20km west of Nhill, in Western Victoria.
We may grant or refuse to grant the application for any reason we consider appropriate
Origin Energy companies have paid $450,000 in penalties for the alleged wrongful disconnection of 349 customers after sending text messages that failed to inform customers about payment help.
The Essential Services Commission believes the energy retailer failed to provide clear and unambiguous information about the payment assistance customers were entitled to under Victoria’s payment difficulty framework.
Apply for accreditation or activity approval
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3 June 2025
Cold room activity guide
(pdf, 377.96 KB
Decision on AGL’s New Home Plan and New Home Builder Plan applications for market retail contract price certainty exemptions
(pdf, 141.44 KB)
We made a decision, pursuant to section 52C(c) of the Energy Retail Code, to exempt AGL’s proposed products, AGL New Home Plan and AGL New
The average debt of household electricity customers receiving help from energy companies peaked in April 2021 at its highest level since the payment difficulty safety net was introduced in January 2019 but has since fallen slightly.
Licence grantedPotentia Energy Retail Pty Ltd (formerly Enel Energy Australia Pty Ltd) was granted an electricity retail licence on 24 November 2021. Licence variedThis licence was last varied on 7 January 2025.The licence can be accessed via the resources tab.
Our review of the family violence provisions in the Water Industry Standards focused on understanding how the provisions are being implemented by water businesses, and what this means for customers who are affected by family violence.
The review was guided and informed by an Expert Advisory Panel of family violence survivor advocates as well as consultation with water businesses, community organisations, financial counsellors and people with lived experience of family violence.
The Essential Services Commission is making a new Electricity Distribution Code of Practice to help energy businesses better understand and meet their obligations to Victorian consumers.