This report is a guide on how the electricity and gas markets are performing. It aims to help customers understand how the energy retail market works, and what they need to do to get the best out of it.
Victorian Energy Market Report
Read our latest 2017-18 market snapshot
This snapshot report provides a summary of the state's energy market in 2017-18.
The snapshot report provides information on:
- changes we have made to the Victorian energy rules
- the enforcement action we have taken against energy companies that have not complied with the rules
- the extent customers have been wrongfully disconnected
- the price of energy offers available in the market by the end of 2017-18.
Our full annual performance report for 2017-18 will be published in early 2019.
We have temporarily removed some Victorian Energy Market Report resources
We have removed some retailer performance data and retailer profiles from our site due to potential inaccuracies in data supplied by AGL. These potential inaccuracies could significantly affect industry-wide data on retail performance so we've removed the data for now.
We report on the performance of the Victorian energy market
We also provide updates regularly during the year.
These reports provides information on:
- compliance of energy licensees with the energy rules
- prices of electricity and gas retail offers throughout the year
- performance of energy companies in areas such as customer service and assistance for customers in payment difficulty.
We also publish the results of our audits of energy businesses, and the standard contract prices published by retailers.
Read our previous annual report and updates on the Victorian energy market
Our previous annual market report provides an in-depth account of customers’ experiences in the Victorian electricity and gas markets in 2016–17. It also provides information on customer rights in the gas and electricity markets.
Key findings of the report include:
- Higher discount percentages don’t mean better value offers for customers.
- The cost of customers not meeting discount conditions has increased.
- The number of customers disconnected for not paying has risen in each quarter this year.
- Retailers made over $1 million in payments to wrongfully disconnected customers.
- An electricity customer who looks online for a new electricity deal will typically find themselves facing a list of over 230 generally available offers.
Victorian energy market updates and snapshots in 2017-18
Victorian Energy Market Report 2016-17
Licensed energy businesses audit fact sheets 2016-17
Victorian Energy Market Report 2015-16
Victorian Energy Market Report Updates: 2016-2017
Energy retail performance reports
These reports pre-date the Victorian Energy Market Report.