View research and findings that promote the long-term interests of ratepayers. These include a review establishing the rate capping frameworks, and undertaking studies to better understand the local government sector.
Local government efficiency factor review 2017
Λάβετε την «καλύτερη προσφορά ενέργειας» (Get the 'best energy offer')
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Αντιμετωπίζετε πρόβλημα με την πληρωμή των ενεργειακών λογαριασμών σας; (Are you having trouble paying your bills
ما هو العرض الإفتراضي في فكتوريا)؟ (What is Victoria's default offer?)
(, )
هل تواجه صعوبة في دفع فواتير الطاقة؟ (Are you having trouble paying your energy bills
The state’s independent pricing regulator has released a draft decision that would see Goulburn-Murray Water’s prices fall by around 10 per cent on average, from July this year, depending on the service.
The state’s independent pricing regulator has rejected key aspects of the pricing proposals submitted by Western Water to apply from 1 July 2020.
Penalty notices
13 March 2020
Amaysim Energy penalty notices 2020 (explicit informed consent)
(pdf, 6.3 MB)
Further information
… but still focused on customer protection the commission remains very much ‘open for business’ but like many, we are doing our part by working from home until further notice. we have a strong business continuity focus, but we are adapting our work plan to ensure the protection of victoria’s consumers remains the priority throughout this pandemic, whilst acknowledging the impact on regulated businesses. our new reality might mean it will take a little longer to reach us or for us to
The state’s independent economic regulator has reassured water customers help is available if they have trouble paying their bills due to the summer bushfires and the coronavirus pandemic.
The Essential Services Commission sets requirements for water businesses to offer customers support if they are experiencing payment difficulty.
Commission chairperson Kate Symons says it is important customers know that help is available, particularly at this challenging time.
The Victorian Government asked us to provide advice on how to address issues of competition, system-level resilience, service quality and greater transparency in the waste and resource recovery sector.
In October 2019, we provided initial confidential high-level options for the design of a regulatory regime for the waste and recycling sector to address issues of competition, service quality and transparency.
In response, the government has asked us to provide further
The state’s independent economic regulator has welcomed the announcement of a new head with acting chair Kate Symons taking over as full-time commissioner and chair.
Chief executive John Hamill says the announcement by Assistant Treasurer Robin Scott, the minister responsible for the commission, is a strong vote of confidence in the organisation.
“Kate has made an important contribution to the commission’s development over the past three years as we have grown in size and responsibilities.
… 9a) electricity and gas licences we review and make decisions on applications for electricity and gas licences . we can also vary or revoke licences. electricity generation licences yatpool sun farm pty ltd moorabool wind farm pty ltd moorabool south wind farm pty ltd lal lal wind farms nom co pty ltd numurkah solar farm pty ltd bulgana wind farm pty ltd murra warra project co pty ltd lms energy pty ltd the trustee for wemen solar unit trust pacific hydro crowlands pty ltd gess
… electricity customers, will receive more comprehensive information about their rights and the new processes to help ensure they receive protections when they need it. energy businesses will have to use a standardised medical form (example on our website) to simplify the registration process. energy businesses will have to maintain accurate registers of life support customers and have clear communication processes established between distributors and retailers. the new rules also make it
More than 100,000 Victorians living in apartments, caravan parks and retirement villages will now get a chance to have their say on how electricity prices are set for embedded networks.
Embedded network customers are currently not fully covered by the same price protections as other customers.
Essential Services Commission acting director pricing, Dean Wickenton says the commission is looking at updating the maximum price embedded customers can be charged for electricity.
The state’s independent economic regulator, the Essential Services Commission has welcomed the appointment of a fourth commissioner.
Economist Rebecca Billings will take up the role next month, joining fellow economist Simon Corden, barrister Sitesh Bhojani and commission chairperson Kate Symons.
Ms Symons says Rebecca’s 18 years’ experience providing economic and policy advice to government across a range of regulatory systems will be a welcome addition to the commission table.
20 February 2020
Download this update as a PDF
(pdf, 205.97 KB)
We have changed some of our guidance documents to clarify and update requirements for undertaking lighting activities and in-home display activities under the Victorian Energy Upgrades (VEU)
The state’s independent pricing regulator has released a draft decision approving South Gippsland Water’s proposal to increase water and sewerage prices over the next three years.
… activities offered under the veu program learn about the energy efficiency activities that create victorian energy efficiency certificates (veecs) under the victorian energy upgrades (veu) program. breadcrumb home this page provides information for accredited providers and scheme … various water heating, and space heating and cooling activities can be undertaken by accredited persons. appliance activities victorian energy upgrades
IPower Pty Ltd and IPower 2 Pty Ltd trading as Simply Energy, have paid a penalty of $20,000 following the issue of a penalty notice by the commission. The commission alleged that Simply Energy failed to obtain the explicit informed consent of a customer before arranging to transfer the customer to a Simply Energy contract.
14 November 2018
Cold room activity
Learn about the cold room activity able to be undertaken by accredited persons.
Gas efficiency
We accepted an enforceable undertaking from Momentum Energy about refunding customers who Momentum Energy had overcharged by failing to apply concessions to each customer’s account.
Momentum Energy's enforceable undertaking for refunding customers it had overcharged
Momentum Energy overcharged customers an amount equal to or more than the overcharge threshold of $50 and failed to inform each customer of the overcharging within 10 business days after Momentum Energy became aware