This page summarises GWMWater's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on GWMWater’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is
We have made new rules that strengthen and clarify protections for Victorian customers who require life support equipment.
New protections for life support customers
These strengthened protections include:
- life support customers will receive protections once their retailer, distributor or embedded network is made aware of their needs
- energy businesses to provide more comprehensive information to life support customers about their rights, processes and energy
We encourage employees and members of the public to report incidents of corrupt or improper conduct. The Protected Disclosure Act 2012 helps people make disclosures of improper conduct by public officers and public bodies. It also provides protection to people who make disclosures in accordance with the Act, and outlines how disclosures are addressed.
We set the maximum fares for unbooked commercial passenger vehicle (CPV) services that begin in the Metropolitan Melbourne and the Urban and Large Regional zones. Currently, only taxis meet the requirements to provide unbooked services.
This is our first fare review under the new regulatory framework for unbooked services. For this review, we released a consultation paper, draft decision and final decision containing our analysis of fares. We also released our first determination
We have approved 2019-20 prices for Goulburn-Murray Water.
We reviewed Goulburn-Murray Water's proposed 2019-20 prices from to ensure consistency with 2016 determination. Our review found the proposed prices met the requirements of the determination.
View price proposals and outcomes for other Victorian water businesses in our water price review 2018.
Approved tariff schedule
We released our final decision on the maximum prices Melbourne Water may charge for its services from 1 July 2021 to 30 June 2026 on 22 June 2021.
This review is relevant to water customers living in and around the Melbourne metropolitan area
Melbourne Water provides wholesale water supply and sewage management services to retail water corporations that we also regulate. These retail water corporations are Greater Western Water (formerly City West Water
… gas efficiency activities. (pdf, 547.67 kb) see the activity resources tab on this page for a detailed activity guide for the program requirements for creating victoria energy efficiency certificates (veecs) for above activities, together with veec assignment form templates which sets out the information which must be captured in the veec assignment forms for each of the above activities. get involved if you are interested in undertaking gas efficiency
Councils seeking a higher cap need to apply for a higher cap by 31 March each year.The application needs to set out:
- the proposed higher cap for each specified financial year
- the reasons why the council is seeking the higher cap
- how the views of ratepayers and the community have been considered in proposing the higher cap
- how the higher cap is an efficient use of council resources and represents value for money
- whether
Moorabool Wind Farm Pty Ltd (ACN 135 829 846) applied for a licence to generate electricity under section 18 of the Electricity Industry Act 2000 (Vic). The applicant proposes to generate electricity at the Moorabool north wind farm, approximately 67km west of Melbourne.We may grant or refuse to grant applications for any reason it considers appropriate having regard to our objectives under the Electricity Industry Act 2000 (Vic) and the Essential Services
1 March 2019
Download this update as a PDF
(pdf, 315.47 KB)
From 1 March 2019, new gas efficiency activities commence under the Victorian Energy Upgrades program.
We have released documentation to provide program participants with guidance on how to
Over the two days of Sunday 28 and Monday 29 January (the Australia Day weekend) 2018, 94,712 Victorian customers lost power at some point.
Following the outages, the Victorian Government:
- made a deal (called the 'heat relief package') with five Victorian electricity distributors to provide a $5 million relief package to approximately 50,000 affected customers
- completed a post-event review report that included a recommendation that we monitor
In 2017, we reviewed the Energy Retail Code and made changes that better protect residential customers anticipating or facing payment difficulty.
On 1 January 2019 changes to the Energy Retail Code took effect. These changes protect customers facing payment difficulty and ensure disconnection is only ever a measure of last resort.
In February 2019, we audited retailers’ websites to ensure they included information for customer’s on their entitlements to assistance,
We have made our final decision on the maximum prices exempt sellers may charge customers in embedded networks.
From 1 September 2020, Victorian Default Offer prices will be the new maximum prices for all households and most businesses in embedded networks.
Residential embedded network customers could save between $180 to $360 while small businesses could save $900 to $2200 annually. Estimated savings are based on an assessment of the expected impact of the current
Our work in family violence reforms won the Innovative Regulation Award at the Institute of Public Administration's Leadership in the Public Sector Awards on Tuesday (18 February). Our water pricing framework was also nominated in this category.
These reforms are now providing Victorian water and energy customers greater support and opportunities for involvement in price setting.
In response to a terms of reference from the Victorian Government, we have implemented code obligations on energy retailers and distributors to ensure that customers cannot be back-billed for more than four months when they are not at fault.
Previously, customers could be back-billed up to nine months by their retailer if they had been undercharged, unless the customer was at fault.
The final decision for
Falling market expectations of future energy prices based on an uptake of solar power has resulted in a lower minimum solar feed-in tariff for the next financial year.
… - notes from the chair 28 february 2020 speech by essential services commission chairperson kate symons at the media conference for the ensuring contracts are clear and fair final decision. good morning everyone and welcome to the announcement of our final decision on clear and fair contracts – the final major reform arising from the 2017 independent review of electricity and gas retail markets. to start, i would like to acknowledge the traditional owners of
Cos’è la ‘default offer’ del Victoria?
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Richiedi la ‘best energy offer’ (Get the 'best energy offer')
(, )
Molti
… updates to requirements for water heating and space heating/cooling product applications in march 2020 we released an updated water heating and space heating/cooling application guide with updated documentary requirements. breadcrumb home updates to requirements for water heating and space
ΤΙ ΕΙΝΑΙ Η VICTORIAN DEFAULT OFFER; (What is Victoria's default offer?)
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Αντιμετωπίζετε πρόβλημα με την πληρωμή των ενεργειακών λογαριασμών σας; (Are you having trouble paying your bills