… business caught using falsified photos as evidence of energy efficiency upgrades 18 september 2025 the essential services commission has placed a six-month restriction on myom australia’s victorian energy upgrades (veu) accreditation, alleging it used falsified photo evidence for its energy efficiency projects. the veu program is an energy efficiency program, designed to help victorians cut their energy bills and lower greenhouse gas … 180 of myom’s veu energy efficiency activities
2025 editions
October 2025
VEU Bulletin - October 2025
(pdf, 588.75 KB)
September 2025
VEU Bulletin - September 2025
This code of practice sets out the rules electricity and gas retailers must follow when selling energy to Victorian customers. It covers areas including:
- customer contracts
- billing disputes
- payment difficulties
- contents of bills.
The Essential Services Commission has power to revoke an electricity or gas licence under the Electricity Industry Act 2000 (EI Act) or the Gas Industry Act 2001 (GI Act). Without limiting the commission’s broad discretion to exercise this power, the commission’s general approach in deciding whether to exercise it is to:
This page summarises Westernport Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the second year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on Westernport Water’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each
This page summarises Goulburn Valley Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the second year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on Goulburn Valley Water’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing
On 3 September 2025, SUPA Energy Pty Limited (ACN 657 976 086) applied for a licence to sell electricity under section 18 of the Electricity Industry Act 2000 (Vic) and a licence to sell gas under section 25 of the Gas Industry Act 2001 (Vic). We may grant or refuse to grant the applications for any reason we consider appropriate having regard to our objectives under the Electricity Industry Act 2000 (Vic), the Gas Industry Act 2001 (Vic) and the Essential Services
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17 October 2025
Action taken against two businesses for ineligible energy efficient upgrades
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17 October 2025The commission has taken action against Sustainable Renew Energy Pty Ltd (Sustainable Renew Energy) for
Our review of payment difficulty framework focuses on evaluating the implementation of the framework in meeting its objectives, relying on direct customer experiences, and data and information relating to the implementation of the framework. We have released our findings from the review. We found that the payment difficulty framework helps Victorian energy consumers manage their energy costs but that retailers can do more.
What is the payment difficulty framework?
… new veu registry system: april update a new victorian energy upgrades (veu) registry system launching on 3 june 2025 to support the veu program and participants, delivering enhanced functionality and a better user experience. breadcrumb home new veu registry system: april update new veu registry system: april update april 2025 as we near the launch of the new victorian energy upgrades (veu) registry system on 3 june 2025
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Media release - Businesses punished over false claims, illegal doorknocking and other Victorian Energy Upgrades rule breaches
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23 October 2025 The commission has taken action against GB Environmental Trading Pty Ltd (Greenbank
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Media release - Businesses punished over false claims, illegal doorknocking and other Victorian Energy Upgrades rule breaches
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23 October 2025 The commission has taken action against Renewable Energy Pty Ltd (Re-Energi) for allegedly
… advice if you have any specific concerns before relying on the accuracy, currency or completeness of this information. next steps we will review stakeholder feedback on the consultation paper to help inform our draft decision. our draft decision is expected to be released for public consultation in february 2026. submissions to the consultation paper have been published on the commission’s website, except for any information that is commercially sensitive or confidential (as specified
Penalty notices
We have the power to issue penalty notices to energy companies for breaches of the regulatory framework, which includes the Energy Retail Code, the Electricity Distribution Code and relevant legislation. Our penalty notices describe how the company breached their obligations and why we decided a penalty was appropriate. If an energy company does not pay the penalty by the deadline, we can begin proceedings in the
31 October 2023On 1 November 2023, changes to the Victorian Energy Upgrades (VEU) program fees, along with remaining provisions (relating to a new VEET scheme registry account) of the Victorian Energy Efficiency Target (VEET) Amendment Act 2022 will come into effect.The fee changes affect accredited persons and other VEU account holders and are in addition to program and fee changes that commenced on 1 July 2023.
… proposed billing exception approval for greater western water we are currently reviewing all submissions received on potential approval for gww to bill outside the usual quarterly cycle, as part of a customer redress package breadcrumb home proposed billing exception approval for greater western water consultation starts 1 october 2025 2025-09-30 consultation ends 22 october 2025 2025-10-22 reviewing
OverviewThe Land Access Code of Practice came into effect on 1 March 2024.The Land Access Code of Practice regulates the rules and processes that licensed electricity transmission companies (electricity transmission companies) must follow when accessing, or seeking to access, private land using statutory powers under the Electricity Industry Act 2000. It also regulates the information that licensed electricity transmission companies must provide to affected
… greater western water outcomes reporting this page summarises greater western water's performance against its outcomes, measures, and targets for the regulatory period 2024-28. breadcrumb home greater western water outcomes reporting overview on 1 july 2021, city west water and western water
… program. contact us report non-compliance in the veu program we encourage reports, complaints and tip-offs from the community and industry about suspected non-compliance in the victorian energy upgrades program. make a report featured work new veu commercial and industrial solar pv system activity: seeking feedback and streamlined accreditation pathway a commercial and industrial solar photovoltaic (pv) system activity is now available
The Essential Services Commission’s Annual Report 2024-25 reflects on another impactful year for the commission, delivering work that will have a tangible positive impact for the Victorian community.