The Essential Services Commission (commission) is seeking expressions of interest to join a new Industry Reference Group (IRG) for the Victorian Energy Upgrades (VEU) program.The IRG will strengthen our engagement, enhancing the way we listen and communicate with industry stakeholders, building awareness of industry obligations and consumer rights under the program and improving consumer outcomes.
Our work in family violence reforms won the Innovative Regulation Award at the Institute of Public Administration's Leadership in the Public Sector Awards on Tuesday (18 February). Our water pricing framework was also nominated in this category.These reforms are now providing Victorian water and energy customers greater support and opportunities for involvement in price setting.
Electra Energy Efficient Solutions Pty Ltd (Electra) has been suspended from the Victorian Energy Upgrades (VEU) program for three months after it allegedly falsely claimed to have completed weather sealing and low-flow shower rose upgrades. The misconduct was uncovered by the Essential Services Commission’s VEU fraud taskforce – a newly established unit focussed on stamping out fraudulent activity in high-volume, low-cost energy efficient upgrades.
More information
17 October 2025
Media release - Action taken against two businesses for ineligible energy efficient upgrades
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17 October 2025The commission has taken action against Business Channel Australia Pty Ltd (Opt Energy) for
… privacy and confidential information policy this policy provides information to external individuals and entities about how we handle confidential information, including personal, health, commercially sensitive and legally privileged information. breadcrumb home privacy and confidential … health information comes into our possession, we take reasonable steps to protect that information from misuse, loss and unauthorised access, modification and disclosure. these include
On 1 July 2021, City West Water and Western Water integrated to form business Greater Western Water. Greater Western Water’s 2018–23 regulatory period was extended by one year to address the business merge – accordingly, it extended its outcome commitments for the previously Western Water area by one year to cover 2023-24.This page summarises Greater Western Water (previously Western Water area)'s performance against its outcomes, measures, and targets for the regulatory period
… veu commercial and industrial solar photovoltaic (pv) system activity: activity guide and forms now available new veu commercial and industrial solar photovoltaic (pv) system activity: activity guide and forms now available 31 october 2025 further to our program update on 2 october , a new commercial and industrial solar photovoltaic (pv) system activity (c&i solar activity) commenced under the victorian energy upgrades (veu) program on 29 september 2025. following consultation with
This page provides information for accredited providers and scheme participants of the VEU program. To access consumer information on the program, please go to the Energy saving information for consumers page.
Public lighting upgrades eligibility
Public lighting upgrades are those undertaken in a public open space that is owned by a distribution company, council or responsible road
We have approved 2021-22 prices for Goulburn-Murray Water.We reviewed Goulburn-Murray Water's proposed 2021-22 prices to ensure they meet the requirements of the 2020 determination. Our review found the proposed prices met the requirements of the determination. Goulburn-Murray Water has outlined that its proposal is consistent with its price determination. We invited submissions from interested stakeholders in response to Goulburn-Murray Water's
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Every two years, we are required to report on the outcomes of rate capping in Victoria. We identify any impacts or trends that might be emerging across the local government sector.You can use this page to download information related to your council and view our over-arching report. This is our first outcomes reportWe have completed the first of these reports since the introduction of rate capping in the 2016-17 financial year.The outcomes report aims to
We launched a new Victorian Energy Upgrades (VEU) Registry system on 3 June 2025 to support the VEU program and participants, delivering enhanced functionality and a better user experience. This page provides more information, resources and the latest updates about the new system.
About the new VEU Registry systemAfter more than 15 years of service, the current Registry has reached end of life and we have moved to a new,
Latest insight
18 November 2025
Same name, different prices
(pdf, 302.95 KB)
18 November 2025
Accessible - Same name, different prices
We are responsible for setting and annually reviewing the Victorian Default Offer prices. The default offer is designed to be a simple, trusted and reasonably priced electricity option that safeguards customers that are unwilling or unable to engage in the market.
We have set the Victorian Default Offer prices to apply from 1 July 2022 to 30 June 2023.
Our final decision means Victorian Default Offer prices will increase in
… deliver the outcomes its customers value most. anyone who would like to have their say on the submission has until 12 december 2025 to comment via the engage victoria website . the commission will seek feedback from customers and other stakeholders at multiple points throughout the price review process, including through public forums and the release of a draft decision for consultation in march 2026. the commission will issue a final price decision in june 2026. quotes
The Essential Services Commission has accepted a court-enforceable undertaking requiring Greater Western Water to provide a $130 million customer remediation package – the largest undertaking the commission has ever accepted.
Addressing family violence is an extraordinarily complex challenge that requires the combined efforts of government, regulatory and family violence support services. Our work in this area has focused on engaging key industries in the process and developing effective, practical ways for regulated businesses to support customers experiencing family violence.
We released decisions on higher cap applications for the 2016-17 financial year.
We asked Mr Peter Brown (former CEO of Moreland City Council) to undertake an independent review of our process and approach for assessing higher cap applications for 2016-17 year (as outlined in the review's terms of reference).
The findings from the review embody the independent judgements of its author and will help us plan and prepare for future higher cap applications from
This guidance note is no longer in force.
Electricity and gas licences, exemptions and trial wavers
View licences for electricity and gas distributors, retailers and transmission services, and Victorian electricity generators. You can also view information on who