Aside from our standard regulatory activities, we conduct other work that promotes the long-term interests of consumers with respect to the price, quality and reliability of essential services.
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In 2016, the Essential Services Commission Act 2001 was amended to give the commission a new statutory function to monitor and report on energy business compliance, and to introduce a new statutory compliance, performance and enforcement reporting regime.
At the same time, the Electricity Industry Act 2000 and Gas Industry Act 2001 (Industry Acts) were amended to create a statutory licence condition requiring energy licensees to give the commission the information it
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We have changed the energy retail code to specify which obligations apply to certain types of electricity sellers who are exempt from holding a licence under the general exemption order. These exemptions include many caravan parks, retirement homes, apartments, shopping centres and similar sites that have an embedded electricity network.
The Victorian Government has changed the rules that apply to electricity sellers in embedded networks to ensure that
We have released our final decision on how energy retailers can improve protections for customers affected by family violence.
The final decision is part of our response to the Victorian Royal Commission into Family Violence. It's also part of our broader family violence framework for the energy sector.
View our final decision and all family violence resources for businesses
Alinta Energy Retail Sales Pty Ltd, trading as Alinta Energy, has paid penalties totalling $300,000 following the issue of 15 penalty notices by the commission. The commission alleged that Alinta Energy, through its marketing agents, had failed on 15 separate occasions to obtain the explicit informed consent of customers before arranging to transfer them to Alinta Energy contracts.
February 2023
Gifts, Benefits and Hospitality Policy
(pdf, 292.82 KB)
Gifts, benefits and hospitality registerEach year, we publish a de-identified version of our gifts, benefits and hospitality register to this website
… working with energy to address family violence 30 august 2018 around 100 representatives from energy businesses and the community sector are in melbourne today to talk about providing better support for people experiencing family violence. the forum, hosted by the state’s energy regulator, signals the start of work aimed at ensuring energy retailers support customers and staff experiencing family violence. the hon. robin scott, minister
Energy rights campaign
It's your energy, Victoria
Find out more about the new reforms giving Victorians the power to make the most of their energy.
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Ahead of our 2019 public education campaign around energy
June 2022 Ministerial statement of expectations
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2020-22 statement of expectations
(pdf, 689.84 KB
In 2009, we recommended that all accident towing and storage fees be increased by 12.5 per cent and then be adjusted annually for inflation, minus a productivity adjustment factor.
The Minister for Roads made a determination that reflected these recommendations. We also made a recommendation that salvage charges be regulated, which the minister did not implement.
We determine the maximum charges for taxi services in the Melbourne metropolitan taxi zone (the metropolitan zone) and the 'urban and large regional' taxi zone (the urban zone).
Our last maximum taxi fare determination was made on 19 June 2014. We are required to review determinations within two years of their making.
This review was completed on 17 June 2016 with the release of our final report and 2016 determination. Our review resulted in the following decisions
The Minister for Public Transport asked us to conduct a review and recommend a 'fixed fare per head' pricing structure for a proposed late-night, share-ride taxi pilot program.
The objective of the late-night, share-ride taxi pilot service is to both grow the taxi market and to maximise taxi occupancy by providing an incentive for passengers to share a high occupancy taxi with others travelling in the same general direction.
Our Share-Ride Taxi Final Report 2013 outlines
We review water tariffs, which help determine fixed and variable water prices.
Our water tariff schedules outline the maximum prices each water business can charge their customers for specific services, such as water delivery and sewage processing.
The schedules outline the maximum prices each water business can charge their customers for specific services, such as water delivery and sewage processing.
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We reviewed codes affected by the Victorian 'guaranteed service level' payment scheme. The scheme requires Victorian electricity distributors to make payments to customers who receive a level of service worse than a specific threshold or level.
In December 2015, we:
- published our Victorian Electricity Distributors' Guaranteed Service Level Payment Scheme: Final Decision
- amended versions of the Electricity
In late 2015, we consulted stakeholders on a proposed Energy Compliance and Enforcement Policy to provide information to regulated energy businesses and other stakeholders on our proposed approach to compliance and enforcement in the Victorian energy market.
To facilitate the smooth implementation of the legislative reforms, and to provide industry with certainty as to when we may use our new and updated enforcement powers, we released an Interim Approach to Energy Compliance and
This guideline was replaced by Audit Guidelines for Energy Businesses, which was finalised on 24 April 2018.
Guideline 22 outlines:
- how a regulatory audit scope was determined
- how the auditor will be approved
- what governance arrangements will apply during the audit process
- the form and format of the audit report.
From 2010 to 2019, we reported on domestic building insurance provided by the Victorian Managed Insurance Authority and private insurers.
Domestic building insurance is taken out by builders on behalf of home owners. It covers home owners for losses resulting from non-completion or defects in domestic building work where the builder cannot be pursued directly because they have died, disappeared, or become insolvent.
In Victoria, builders must obtain domestic