Our energy team is responsible for:
- licensing businesses involved in supplying electricity and gas in Victoria
- establishing and maintaining codes and guidelines that outline the rules for the distribution of electricity and gas as well as retail energy sale in Victoria
- promoting and enforcing compliance with the codes
- reporting on the performance of energy businesses and on energy prices.
- the
Penalty Notices
Pacific Blue Retail Pty Ltd penalty notices
(pdf, 2.87 MB)
More information
Media Release: Energy
… 2025 2025-09-04 draft decision released december 2025 2025-12-01 final decision released march 2026 2026-03-02 overview overview we are reviewing the life support protections in victoria to uplift ongoing protections for life support customers. the essential services commission is undertaking a review to strengthen protections for life support customers in victoria. we are considering changes to existing rules to strengthen life support protections, including: strengthening provisions
About the Victorian Energy Upgrades program
The Victorian Energy Upgrades (VEU) program reduces greenhouse gases by providing access to discounted energy efficient products and services
… energy retail code of practice this code sets out the rules electricity and gas retailers must follow when selling energy to victorian customers. this page also includes guidance to help industry and consumers understand their existing obligations under the energy retail code of practice. breadcrumb home energy retail code of practice overview this code sets out the … of practice (version 2) (pdf, 1.04 mb) 1 march 2022 energy
… consumer information learn about your rights as a consumer in the sectors we regulate, including electricity and gas, local government, water, transport and the victorian energy upgrades program. breadcrumb home consumer information overview your consumer rights and the support available to you electricity and gas learn more about your energy rights , our reporting on the sector, and options available if you're struggling to pay your … is the victorian default offer? submit feedback
Featured work
Reviewing the Energy Retail Code of Practice
We are reviewing the Energy Retail Code of Practice to support ongoing protections for Victorian electricity and gas customers
الحصول على "أفضل عرض للطاقة" (Get the 'best energy offer')
(, )
هل تواجه صعوبة في دفع فواتير الطاقة؟ (Are you having trouble paying your bills
2025 editions
August 2025
VEU Bulletin - August 2025
(, )
July 2025
VEU Bulletin - July 2025
Latest edition
Essential News - August 2025
(pdf, 362.98 KB)
Past editions
2025
Essential News -
Thousands of Victorian households and small businesses have had new energy efficient LED lighting installed following changes to the state’s free energy upgrades program in January.
The Essential Services Commission’s Jeff Cefai says the new regulations came into effect this year, allowing energy efficient LED lamps to be used to replace compact fluorescent lamps.
“There have been around 30,000 installations for just this new activity since the beginning of the year with only a few complaints stemming
On 1 July 2021, City West Water and Western Water integrated to form business Greater Western Water. Greater Western Water’s 2018–23 regulatory period was extended by one year to address the business merge – accordingly, it extended its outcome commitments for the previously Western Water area by one year to cover 2023-24.This page summarises Greater Western Water (previously Western Water area)'s performance against its outcomes, measures, and targets for the regulatory period
This page summarises Coliban Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on Coliban Water’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each
This page summarises Gippsland Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 water price review commitments.More details are available on our outcomes reporting page, and on Gippsland Water’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework
This page summarises GWMWater's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on GWMWater’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is