… 1st energy: retail baseline audit 2018 1st energy is a small energy retailer that sells electricity. in 2018, we asked deloitte to audit them on certain topics. breadcrumb home 1st energy: retail baseline audit 2018 1st energy is a small energy retailer that sells electricity. in 2018, we asked deloitte to audit this retailer on certain topics. view all energy business audit reports . audit results here
CovaU is a small energy retailer that sells electricity and gas. In 2018, we asked RSM to audit this retailer on certain topics. underwent an audit by RSM on the following topics. View all energy business audit reports.
Diamond Energy is a small energy retailer that sells electricity. Diamond Energy underwent a baseline audit by BDO on the following topics. View all energy business audit reports.
Audit results
Here is what the auditors found in each area, including a grade (green, yellow or red).
We have finalised our consultation on the transition period to allow non omni-directional lamps to be installed under activity 21A of the Victorian Energy Upgrades (VEU) program. We have decided to extend the transition period for these lamps until 31 July 2019 .
10 April 2019
Activity 21A non omni-directionality transition period:
As part of our Electricity Distribution Code review 2019, we have reviewed the technical standards within the Electricity Distribution Code.
The technical standards of the code are reflective of an era when there was limited ways for customers to interact with the electricity network.
New energy technology such as solar generators and batteries are now making available choices for customers and how they could interact with the electricity network.
Our code review
3 May 2019
Download this update as a PDF
(pdf, 301.33 KB)
We have updated the Victorian Energy Upgrades (VEU) Obligations and Program Guide for Accredited Persons to reflect that accredited persons (APs) must ensure that installers are equipped with safe
Victorian consumers will have access to a new energy fact sheet so they can more confidently compare electricity and gas offers following a decision of the state’s energy regulator.
Under new rules set by the Essential Services Commission, retailers will have to provide customers with a fact sheet showing key information about available energy offers. Customers can access the fact sheets when they look at energy plans on retailers’ websites.
1st Energy has paid a penalty of $20,000 following the issue of a penalty notice by the commission.
The commission alleged that 1st Energy failed to obtain the explicit informed consent of a customer before arranging to transfer the customer to 1st Energy.
16 May 2019
1st Energy penalty notice (explicit informed consent
Our review of the water industry standards identified updates that would strengthen consumer protections, especially for people facing financial difficulties. The review was informed by the effects on customers of significant events such as the coronavirus pandemic as well as the increased support being offered by water businesses, which often goes beyond the minimum requirements set out in our customer service codes.
At the same time, changes in our
This page summarises Central Highlands Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on Central Highlands Water’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing
This page summarises South Gippsland Water's performance against its outcomes, measures, and targets for the period 2023–28. This is the first year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on South Gippsland Water’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each
This page summarises Southern Rural Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on Southern Rural Water’s website. What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water
This page summarises Wannon Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on Wannon Water’s website. What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework
As part of our role to monitor compliance of licensed energy businesses, this year we audited two energy distribution businesses for the second time: AusNet Services and Jemena Electricity Networks. The audits followed up on partially compliant and non-compliant areas identified in 2017 audits.
View related 2017 audit fact sheets:
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We reviewed the scheme's risk and mandatory safety training framework. As part of this review, we recommended three changes to the scheme's safety training requirements. The proposed changes are outlined in:
12 January 2018
VEET mandatory safety training requirements: consultation paper
We reviewed proposed prices for water and sewerage services from Victoria’s water businesses for the 2013-18 regulatory period.
We use our water price reviews to create annual tariff schedules for each Victorian water business. The schedules outline the maximum prices each water business can charge their customers for specific services, such as water delivery and sewage processing.
Related work
We reviewed our water pricing approach and developed the PREMO framework, which puts customers at the centre of a water business's decision making.
Our Water Pricing Framework and Approach: Final Paper describes the approach we use to review Victoria’s water prices from 1 July 2018.
Our pricing framework gives water businesses strong incentives to deliver better value through customers
It does this through the new PREMO incentive mechanism, which focuses on five
We developed a performance reporting framework that outlines the performance indicators that water businesses are required to measure and report on.
In this 2012 study, we explored reasons for productivity change and differences between utilities. Our technical report should be read in conjunction with the summary report, which contains most of the conclusions and observations drawn from the analysis.
The summary report also has a glossary which explains terms used in the technical report.
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In 2017, the Victorian Government responded to an independent bipartisan review of electricity and gas retail markets in areas including bills and marketing, competitiveness and regulatory codes.
After announcing its support for a majority of the review's recommendations, the government has asked us to implement a number of them, including:
- Bills and marketing - setting new standards for bills and marketing material to help customers navigate the energy market more