April 2025
On this page, you will find information and links to information on energy bills, supply and our reporting on the sector.You may also wish to:
- compare the prices currently offered by different electricity and gas retailers on the government’s Victorian Energy Compare website.
- visit Victorian Energy Saver for more information about the energy industry or improving energy efficiency in your home.
- contact the Energy and Water
Port of Melbourne
We monitor the port's compliance with price setting regulations, develop guidelines, and produce inquiries, studies and reviews that promote the long-term interest of port users.
On 14 April 2025, Equis Energy (Australia) Projects (MREH A3 AssetCo) Pty Ltd (ACN 669 645 514) as trustee for Equis Energy (Australia) MREH A3 Asset Trust (ABN 47 920 042 214) applied for a licence to generate electricity for supply or sale under section 18 of the Electricity Industry Act 2000 (Vic).We may grant or refuse to grant the application for any reason we consider appropriate having regard to our objectives under the Electricity Industry Act 2000 (Vic) and the Essential
Accident towing and storage charges
View our reviews of accident towing and storage fees for Melbourne and the Mornington Peninsula.
31 March 2025From 31 March 2025, all relevant water heating and space heating and cooling products installed under the Victorian Energy Upgrades (VEU) program must be covered by a warranty against defects for a period of at least five years from the date of installation, purchase or supply (as applicable).The warranty requirements apply to the following products:
Latest edition
Essential News - March 2025
(pdf, 370.8 KB)
Past editions
2025
Essential News -
2025 editions
April 2025
VEU Bulletin - April 2025
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March 2025
VEU Bulletin - March 2025
Golden Plains WF2 Pty Ltd (ACN 650 490 109) as trustee for Golden Plains WF2 Unit Trust (ABN 19 955 437 506) ("GPWF2") has applied for a licence to generate electricity for supply or sale under section 18(1) of the Electricity Industry Act 2000.We may grant or refuse to grant the application for any reason we consider appropriate having regard to our objectives under the Electricity Act 2000 and the Essential Services Commission Act 2001.We invited
The Electricity Distribution Code of Practice requires Victorian distributors (the distributors) to make guaranteed service level (GSL) payments to customers who receive a level of service worse than a specific threshold or level. GSL payments are an acknowledgement of the inconvenience a customer experiences when their distributor does not meet a GSL.Our frequently asked questions provide information about the GSL scheme, and the steps you can take if you are eligible for a
The Victorian Default Offer allows every Victorian household and small business to ask for a default offer from their electricity retailer from 1 July 2019. We were responsible for recommending to the Victorian Government what the offer (price) should be.
The Victorian Government has released our final advice on the Victorian Default Offer to apply from 1 July 2019, in response to the terms of reference issued in December 2018
Streamlining compliance and enforcement
We have released our final decision on the revised energy compliance and enforcement policy. Having been introduced in 2016, we considered it timely to review the policy and determine whether it was effectively and efficiently delivering outcomes for consumers.
The revised policy moves away from prescribing, in detail, our compliance and enforcement pathway. Instead, it sets out our broad approach to
1st Energy is a small energy retailer that sells electricity. In 2018, we asked Deloitte to audit this retailer on certain topics. View all energy business audit reports.
Audit results
Here is what the auditors found in each area, including a grade (green, yellow or red).