… operating procedure with tracked changes 9 july 2014 operating procedure wrongful disconnection compensation 2012 (pdf, 436.33 kb) decisions 12 april 2022 guidance to the energy and water ombudsman victoria (ewov) (pdf, 177.35 kb) 10 november 2021 momentum energy and customer n (pdf, 299.45 kb) 3 november 2021 origin energy (pdf, 239.45 kb) 26 february 2021 momentum energy and customer d (pdf, 289.63 kb) 19 october 2020 energyaustralia and customer b (pdf, 79.72 kb) 7
This guideline sets out what retailers and distributors need to report to us. To help ensure we receive the correct information, we ask regulated businesses to use reporting templates we have created.
This review focused on amending the guideline to ensure that it aligns with the payment difficulty framework.
We updated the performance indicators and compliance obligations set out in the reporting guideline and also made a number
Speech by Dr Ron Ben-David, Essential Services Commission Chairperson, to the family violence resources review forum on 30 August 2018.
In 2014, the former Consumer Utility Advocacy Centre (CAUC) released a report on the need for utilities to take action on assisting customers facing family violence.
At around the same time, my wife, Lauren, who works in the community sector, started getting on my back about why we (the Essential Services Commission) weren’t doing anything about family violence.
The Victorian Energy Upgrades (VEU) program helps Victorians reduce their energy bills and greenhouse gas emissions by providing access to discounted energy efficient product and services. The Essential Services Commission regulates the program participants and administers the program in accordance with the Victorian Energy Efficiency Target Act 2007 (VEET Act) and regulations. Our responsibilities include to:
- accredit persons who are able to create Victorian
We are developing resources for energy retailers outlining how they can support customers experiencing economic abuse associated with family violence.
‘I really wanted to be a rock star when I was little. I have five guitars: one electric, one steel string, three nylons and an oud. I still have my first guitar, which is 30 years old.
‘I played acoustic for a long time. These days, I strum a guitar every now and then, often not so well. To keep up my creative side I write short film scripts. At the moment I’m collaborating on a comedy web series with a colleague!
We have completed our annual review of the minimum feed-in tariffs that your energy company pays you for power you export to the grid via sources including solar panels.
From 1 July 2019, retailers will continue to be able to offer solar system owners either a single rate, a time-varying rate or both rates.
Final decision
This page provides information for accredited providers and scheme participants of the VEU program. To access consumer information on the program, please go to the Energy saving information for consumers page.
Non-building based lighting upgrades eligibility
Non-building based lighting upgrades are lighting upgrades undertaken in a place, other than an upgrade undertaken in a
We have completed our review of the maximum prices and service levels for Goulburn-Murray Water for the four year period of 1 July 2020 to 30 June 2024.
This review directly affects the prices Goulburn-Murray Water customers pay and the services they receive from 1 July 2020.
Our determination sets out the prices from 1 July 2020 to 30 June 2024.
We conducted our review under the Water Charge (infrastructure) Rules and the Water Industry
More information
About us
We are an independent regulator that promotes the long term interests of Victorian consumers with respect to the price, quality and reliability of essential services.
(, )
The commission is comprised of four
We proposed changes to energy retailer compliance and performance reporting obligations in order to:
- comply with new statutory monitoring and reporting requirements that came into effect on 1 January 2016
- consolidate and streamline existing compliance and performance reporting guidelines
- assist in the transition to the new framework for assisting customers experiencing payment difficulty due to come into effect on 1 July 2017
- enable
Port of Melbourne
We monitor the port's compliance with price setting regulations, develop guidelines, and produce inquiries, studies and reviews that promote the long-term interest of port users.
The schedules are based on findings from our water price reviews and outline the maximum prices each water business can charge their customers for specific services, such as water delivery and sewage processing.
This page provides information for accredited providers and scheme participants of the VEU program. To access consumer information on the program, please go to the Energy saving information for consumers page.
Building based lighting upgrades eligibilityBuilding based lighting upgrades (activity 34) are undertaken in a building or structure covered under the Building Code of Australia. This includes external
Meeting your obligations under the VEU code of conduct
Find out more about meeting the obligations scheme participants are required to comply with under the VEU code of conduct
(, )
Complying with requirements set under relevant
… land access code of practice the land access code of practice regulates land access by licensed electricity transmission companies. breadcrumb home land access code of practice overview overview the land access code of practice came into effect on 1 march 2024. the
Victorian Energy Efficiency Target Amendment Act 2022Reforms introduced by the Victorian Energy Efficiency Target Amendment Act 2022, took effect on 1 July 2023 and 1 November 2023. These changes included:
Penalty notices
We have the power to issue penalty notices to energy companies for breaches of the regulatory framework, which includes the Energy Retail Code, the Electricity Distribution Code and relevant legislation. Our penalty notices describe how the company breached their obligations and why we decided a penalty was appropriate. If an energy company does not pay the penalty by the deadline, we can begin proceedings in the
VEET Act
The VEET Act establishes the Victorian Energy Upgrades program and confers functions and powers on us to administer the program. The primary objectives of the VEET Act are to:
- reduce greenhouse gas emissions
- encourage the efficient use of electricity and gas
- encourage investment, employment and technology development in industries that supply goods and services which reduce the use of electricity and gas by consumers.
More information
Information for water customers
Find out more about water bills, water prices, payment support, family violence support and other services and rights available to you as a water customer