A report into the findings of the Essential Services Commission’s second inquiry into the Port of Melbourne’s (the Port) approach to rent negotiations has been tabled in the Parliament of Victoria this week.
New rules to help customers navigate the energy market
In response to recommendation 3 from the independent retail market review we are implementing a suite of reforms that help customers engage confidently and build trust in the retail energy market that took effect from 1 July 2019.
The new rules will promote transparency in the market by keeping customers informed of changes that affect their bills and whether they could access a better offer from their
In 2017, the Victorian Government introduced new rules for exempt persons that requires them to register with us for an electricity licensing exemption. Many exempt sellers and suppliers that do not have an electricity licence, and supply or sell electricity to other people, must register with us.
You may need to register with us if you:
- buy electricity from a licensed retailer and then sell it to other people
- supply electricity between the electricity
The Essential Services Commission has released its draft decision on the minimum amount electricity retailers must pay solar customers for the electricity they export into the grid. This is known as a feed-in tariff.The proposed minimum flat feed-in tariff is 0.04 cents per kWh starting 1 July 2025, down from the current 3.3 cents per kWh in 2024–25.
Equis Energy (Australia) Projects (MREH A1 AssetCo) Pty Ltd (ACN 669 645 461) as trustee for Equis Energy (Australia) MREH A1 Asset Trust (ABN 92 607 537 147) applied for a licence to generate electricity under section 18 of the Electricity Industry Act 2000 (Vic). Consultation on the licence application closed on 13 February 2025. We did not receive any submissions.We granted the licence on 20 February 2025.
Energy retailer AGL Sales Pty Ltd has paid $924,600 in penalties for raising prices for 15,845 residential and small business customers, allegedly in breach of Victoria’s energy rules.This resulted in AGL charging customers more than the law allowed on 49,394 occasions, to the combined value of $924,107.
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11 February 2025
Media release: Regulator takes strong action to ensure integrity of the Victorian Energy Upgrades program
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11 February 2025The commission has taken enforcement action against accredited business Carers
The review covered the four year regulatory period commencing on 1 July 2009. Melbourne Water was included in this review in relation to its bulk water and sewerage services.
We completed our assessment of the businesses' proposals against the pricing principles in the Water Industry Regulatory Order (WIRO). We have approved the businesses' proposed prices or specified maximum prices, or the manner in which prices are to be determined, for the services provided by
On 5 April 2012, Melbourne Water submitted its 2012-13 price proposal for these special drainage areas. We then released our Melbourne Water Special Drainage Areas 2012-13 Price Review: Final Decision.
In 2008, the Minister for Finance asked us to conduct an inquiry into the development of a state-based access regime for water and sewerage infrastructure services, including the access pricing methodology.
Our final report is set out in three volumes:
- Final Report Volume I sets out the commission’s findings and its recommendations to the Minister for Finance.
- Final Report Volume II provides a comprehensive explanation of the commission’s
We updated the energy rules to better protect residential customers that are anticipating or facing payment difficulty.
Support for residential customers having trouble paying their energy bills
The framework has three key objectives
To help residential customers avoid getting into debt with their retailer.
To make it easier for residential customers to pay for their ongoing energy use, repay their debt when they have missed a bill and lower their
These reports are no longer the most up-to-date resource for information relating to retail electricity and gas pricing information, indicators of customer service and performance, and summaries of retailer’s compliance with obligations.
View our Victorian Energy Market Report, which replaced our energy retail performance reports. Written for consumers, the market report details the current state of the Victorian electricity and gas markets
… - comparison of alternate models: final report (pdf, 2.53 mb) 19 december 2017 measuring productivity using a direct method a comparison of dea and bayesian sfa, final report (pdf, 849.8 kb) feedback on the draft proposal 8 march 2018 maribyrnong city council (pdf, 105.18 kb) 16 february 2018 pyranees shire council (pdf, 15.3 kb) 15 february 2018 city of greater bendigo (pdf, 75.5 kb) 14 february 2018 city of manningham
… (activity 6), cold room activity (activity 43), and commercial and industrial heat pump water heater activity (activity 44) commencing 1 february 2025. new induction cooktop and freestanding combined induction cooking product activity (activity 46) accredited persons will be able to create victorian energy efficiency certificates (veecs) for the sale of eligible induction cooktop or freestanding combined induction cooking products for installation in a residential
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31 October 2024
Media release - Victorian energy retailers surrender over 6.2 million certificates to offset energy emissions in 2023
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How we regulate the VEU program
Engagement with consumers experiencing vulnerability
On 31 October 2024, we held a session on effective and inclusive engagement with consumers experiencing vulnerability where participants gained valuable insights from Coliban Water, South Gippsland Water, and GWM Water. Key themes included accessible support for vulnerable customers, community-led engagement, data-driven feedback, cross-sector collaboration, and transparent customer-focused pricing
20 November 2024In response to stakeholder queries, we have updated the activity guides for the pre-rinse spray valve (activity 36) and lighting (activities 27, 34 and 35) activities to clarify the following:
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Supreme Court of Victoria judgement
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Sumo enforceable undertaking for unlawful doorknocking and best offer messaging failures
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Our community engagement resources help councils better understand the community engagement expectations of the Fair Go Rates system, which outlines our role in council rate capping.
We do not recommend particular tools or methods of community engagement when councils are preparing a higher cap application. However, councils looking for additional support in this area can access resources including
This code also includes information on:
- managing assets and guaranteed service levels
- installing new public lighting and making alterations to existing public lighting
- providing information on public lighting data
- billing and dispute resolutions.