VEET Act
The VEET Act establishes the Victorian Energy Upgrades program and confers functions and powers on us to administer the program. The primary objectives of the VEET Act are to:
- reduce greenhouse gas emissions
- encourage the efficient use of electricity and gas
- encourage investment, employment and technology development in industries that supply goods and services which reduce the use of electricity and gas by consumers.
The Essential Services Commission has released its draft decision on the minimum amount electricity retailers must pay solar customers for the electricity they export into the grid. This is known as a feed-in tariff.The proposed minimum flat feed-in tariff is 0.04 cents per kWh starting 1 July 2025, down from the current 3.3 cents per kWh in 2024–25.
Licence grantedGirgarre Solar Pty Ltd as trustee for the Girgarre Solar Trust (formerly Girgarre Solar Farm Pty Ltd as trustee for the Girgarre Solar Farm Trust) was granted an electricity generation licence on 22 November 2023. Licence variedThis licence was last varied on 7 January 2025.The licence can be accessed via the resources tab.
Energy retailer AGL Sales Pty Ltd has paid $924,600 in penalties for raising prices for 15,845 residential and small business customers, allegedly in breach of Victoria’s energy rules.This resulted in AGL charging customers more than the law allowed on 49,394 occasions, to the combined value of $924,107.
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About us
We are an independent regulator that promotes the long term interests of Victorian consumers with respect to the price, quality and reliability of essential services.
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The commission is comprised of four
The Victorian Energy Upgrades (VEU) program helps Victorians reduce their energy bills and greenhouse gas emissions by providing access to discounted energy efficient product and services. The Essential Services Commission regulates the program participants and administers the program in accordance with the Victorian Energy Efficiency Target Act 2007 (VEET Act) and regulations. Our responsibilities include to:
- accredit persons who are able to create Victorian
25 October 2024The Department of Energy, Environment and Climate Action has released the Victorian Energy Upgrades (VEU) Specifications 2018 - Version 18.0 which come into effect today, 25 October 2024.
This page provides information for accredited providers and scheme participants of the VEU program. To access consumer information on the program, please go to the Energy saving information for consumers page.
Building based lighting upgrades eligibilityBuilding based lighting upgrades (activity 34) are undertaken in a building or structure covered under the Building Code of Australia. This includes
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11 February 2025
Media release: Regulator takes strong action to ensure integrity of the Victorian Energy Upgrades program
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11 February 2025The commission has taken enforcement action against accredited business Carers
Energy retailers are required to pay an energy customer a prescribed amount of money if they disconnect the supply of energy to that customer in breach of their contract (as per the Gas Industry Act 2001 and the Electricity Industry Act 2000).
If the Energy and Water Ombudsman (Victoria) and an energy retailer are unable to agree about whether the retailer should make a wrongful disconnection payment in a particular case, the ombudsman can refer the matter to us
This code sets out the rules electricity and gas retailers must follow when selling energy to Victorian customers. This page also includes guidance to help industry and consumers understand their existing obligations under the Energy Retail Code of Practice.It covers areas including:
- customer contracts
- billing disputes
- payment difficulties
- contents of bills.
The Essential Services Commission has power to revoke an electricity or gas licence under the Electricity Industry Act 2000 (EI Act) or the Gas Industry Act 2001 (GI Act). Without limiting the commission’s broad discretion to exercise this power, the commission’s general approach in deciding whether to exercise it is to:
Penalty notices
We have the power to issue penalty notices to energy companies for breaches of the regulatory framework, which includes the Energy Retail Code, the Electricity Distribution Code and relevant legislation. Our penalty notices describe how the company breached their obligations and why we decided a penalty was appropriate. If an energy company does not pay the penalty by the deadline, we can begin proceedings in the
OverviewThe Land Access Code of Practice came into effect on 1 March 2024.The Land Access Code of Practice regulates the rules and processes that licensed electricity transmission companies (electricity transmission companies) must follow when accessing, or seeking to access, private land using statutory powers under the Electricity Industry Act 2000. It also regulates the information that licensed electricity transmission companies must provide to affected
This review of our energy retail performance indicator framework aimed to ensure that our performance indicators aligned, where appropriate, to similar indicators used by the Australian Energy Regulator.This review helped create consistency in performance indicator requirementsOur updates should help any future transition to the national energy customer framework and create a uniform reporting framework for retailers operating across different jurisdictions.
11 March 2025From 31 March 2025, all water heating and space heating and cooling products installed under the Victorian Energy Upgrades (VEU) program must be covered by a warranty against defects for a period of at least five years from the date of installation, purchase or supply (as applicable).
About the Victorian Energy Upgrades program
The Victorian Energy Upgrades (VEU) program reduces greenhouse gases by providing access to discounted energy efficient products and services
Equis Energy (Australia) Projects (MREH A1 AssetCo) Pty Ltd (ACN 669 645 461) as trustee for Equis Energy (Australia) MREH A1 Asset Trust (ABN 92 607 537 147) applied for a licence to generate electricity under section 18 of the Electricity Industry Act 2000 (Vic). Consultation on the licence application closed on 13 February 2025. We did not receive any submissions.We granted the licence on 20 February 2025.
Licence grantedLumea was granted an electricity transmission licence in respect of its Kiamal transmission assets on 4 December 2019.Licence variedThis licence was last varied on 25 September 2024.Licence revokedThis licence was revoked on 25 March 2025.Pursuant to section 29(1)(b) of the EI Act, the commission has varied the electricity transmission licence issued to Lumea on 1 July 2020 in relation to the transmission assets associated with the Berrybank Wind Farm and the
Thank you for inviting me to speak with you.I joined the commission around six months ago and, in that time, I’ve already had the chance to meet some of you and learn about your businesses. It’s great to see you again, and I’m excited to meet those of you I haven’t had the opportunity to meet so far.Today, I will: