Licence grantedGas Networks Victoria Pty Ltd was granted a gas distribution licence on 16 December 2016. Licence variedThe licence was last varied on 1 May 2024 with effect from 1 October 2024.
… date *a sustained outage = at least one minute, a momentary outage = less than one minute. **calculated based on calendar year. ***see the electricity distribution code for a full list of payments and exclusions under guaranteed service levels. gas outages maximum amount payable reason for payment late or missed appointments $50 per appointment missed. this is based on eligibility criteria: if you need (or request) to be there, your distributor will give you a two-hour window for your
11 March 2025From 31 March 2025, all water heating and space heating and cooling products installed under the Victorian Energy Upgrades (VEU) program must be covered by a warranty against defects for a period of at least five years from the date of installation, purchase or supply (as applicable).
Golden Plains WF2 Pty Ltd (ACN 650 490 109) as trustee for Golden Plains WF2 Unit Trust (ABN 19 955 437 506) ("GPWF2") applied for a licence to generate electricity for supply or sale under section 18(1) of the Electricity Industry Act 2000.Consultation on the licence application closed on 23 April 2025. No submissions were received.We granted the licence on 19 May 2025.
… new warranty requirements for water heating and space heating and cooling activities commence today - 31 march 2025 we have updated the veu register of products to reflect product warranty requirements for water heating and space heating and cooling activities (activities 1, 3, … 2025 from 31 march 2025, all relevant water heating and space heating and cooling products installed under the victorian energy upgrades (veu) program must be covered by a warranty against
Licence grantedLumea was granted an electricity transmission licence in respect of its Kiamal transmission assets on 4 December 2019.Licence variedThis licence was last varied on 25 September 2024.Licence revokedThis licence was revoked on 25 March 2025.Pursuant to section 29(1)(b) of the EI Act, the commission has varied the electricity transmission licence issued to Lumea on 1 July 2020 in relation to the transmission assets associated with the Berrybank Wind Farm and the
… action law centre, a state-wide organisation providing legal advice, financial counselling, and system advocacy in the consumer interest. i have also served on the boards of key industry ombudsman schemes, including the energy & water ombudsman victoria, the telecommunications industry ombudsman, and the australian financial complaints authority. additionally, i have chaired community legal centres australia, a peak body for over 160 community legal centres, and now chair the
On 14 April 2025, Equis Energy (Australia) Projects (MREH A3 AssetCo) Pty Ltd (ACN 669 645 514) as trustee for Equis Energy (Australia) MREH A3 Asset Trust (ABN 47 920 042 214) applied for a licence to generate electricity for supply or sale under section 18 of the Electricity Industry Act 2000 (Vic).Consultation on the licence application closed on 12 May 2025. We did not receive any submissions.We granted the licence 2 June 2025.
Our 2025 report on the outcomes of rate capping in Victoria identifies any impacts or trends that might be emerging across the local government sector.The outcomes report provides information about councils' service, infrastructure and financial outcomes.You can download information related to your council and view our over-arching report.The report looks at council rates and related emerging trendsThis is our fourth outcomes report. It updates on our 2023 report, including new
Astra Green Solutions Pty Ltd (trading as Astra Green) has been penalised $69,231 for breaching a ban on cold-call telemarketing in the Victorian Energy Upgrades (VEU) program. This coincides with the one-year anniversary of the VEU telemarketing ban and sends a strong message to all VEU accredited businesses – they must ensure anyone working on their behalf complies with the program’s rules.
8 May 2025 The commission has taken enforcement action against accredited business Abigail Energy Pty Ltd (trading as 60 Shades) for allegedly breaching the Victorian Energy Upgrades (VEU) program rules.Alleged breach60 Shades allegedly breached the VEU program rules by creating non-compliant Victorian energy efficiency certificates for a household weather sealing upgrade. The certificates were not compliant, as the installer undertaking the activity failed to:
Following a request from Hepburn Shire Council (Hepburn), the Essential Services Commission (the commission) has approved an application for a higher rate cap of 10 per cent for the 2025-26 financial year, 7 percentage points above the 3 per cent cap set by the Minister for Local Government.The commission approved Hepburn’s proposal on the basis that the financial information presented in the application indicate that Hepburn was unable to fund essential services within the cap set by the Minister for
In its final decision on Goulburn-Murray Water’s prices for water services, the Essential Services Commission has approved new prices for customers over the 4-year period commencing 1 July 2024. Prices will change broadly in line with inflation, including for gravity irrigation, although outcomes differ by service and region. The pricing decision affects customers receiving rural water services in Goulburn-Murray Water’s service area in northern Victoria.
Victorian consumers are protected from unwanted marketing visits and phone calls to their homes and businesses about the Victorian Energy Upgrades (VEU) program. From today (1 August 2024), doorknocking is banned under the VEU program. This follows the ban on ‘cold-call' telemarketing that took effect on 1 May 2024. The Victorian Government introduced the bans to protect consumers from problematic telemarketing and doorknocking practices under the program.
The Essential Services Commission is seeking submissions from interested stakeholders about its review of new customer contributions, also known as developer charges, for water, sewerage and recycled water connections.The review will cover new customer contributions levied by regional urban and metropolitan retail water businesses. These charges are a contribution towards the costs of works to provide new or expanded services to a property.
The Essential Services Commission has accepted a court enforceable undertaking from Greater Western Water, after Greater Western Water admitted it failed to meet its obligations to support customers affected by family violence in 2023.
Penalty notices
IPower Pty Limited and IPower 2 Pty Limited (trading in partnership as Engie) penalty notices 2024
(pdf, 12.96 MB)
More information
In recent years, Melbourne Water has applied ‘special drainage area’ prices to properties in the Koo Wee Rup: Longwarry Flood Protection District and Patterson Lakes (including Quiet Lakes and tidal waterways areas).
Melbourne Water does this through the Water Act 1989.
This review of our energy retail performance indicator framework aimed to ensure that our performance indicators aligned, where appropriate, to similar indicators used by the Australian Energy Regulator.This review helped create consistency in performance indicator requirementsOur updates should help any future transition to the national energy customer framework and create a uniform reporting framework for retailers operating across different jurisdictions.
The Essential Services Commission has lowered the maximum interest rate water businesses can charge customers who do not pay their bills on time from 6.2 per cent to 5.7 per cent per annum.The commission sets the maximum interest rate to ensure charges for late payment remain fair and reflect the reasonable cost to water businesses of unpaid bills, without placing undue financial pressure on customers.The decrease in the maximum interest rate for 2025-26 is the result of a fall in the debt risk premium,