More information
20 April 2023
Media release: Five energy retailers pay a combined $1 million in penalties after allegedly failing to meet energy efficiency liabilities
(, )
Victorian Energy
… local council outcomes report 2023 we have completed our third report on the outcomes of rate capping in victoria. it identifies any impacts or trends that might be emerging across the local government sector. breadcrumb home overview our 2023 report on the outcomes of rate … combined. we have also prepared fact sheets for each council and each of the five council groups. these fact sheets include graphs and data about revenue, expenditure and financial
Penalty notices
17 May 2023
Jemena Electricity Networks (VIC) Ltd penalty notices 2023
(pdf, 13.13 MB)
More information
10 April 2024Clarifying requirements for LED floodlight installationsWe have identified a number of instances where LED floodlights have been installed in existing enclosed light fittings in open air public car parks and public spaces. The existing fittings were likely designed for the specific lamps they previously contained and may not be suitable to house LED floodlights.
The Essential Services Commission has accepted a court enforceable undertaking from AusNet Electricity Services Pty Ltd (AusNet) following Ausnet’s failure to provide adequate power outage information and customer communication channels to its customers after the February 2024 Victorian storms.
… reamped energy you can contact the energy and water ombudsman of victoria on 1800 500 509 or visit www.ewov.com.au. more information reamped energy enforceable undertaking 2024 (, ) energy retail code of practice (, ) media releases electricity and gas for general enquiries phone: (+61 3) 9032 1300 or 1300 664 969 email: reception@esc.vic.gov.au you can also find us on facebook and linkedin . for veu enquiries phone: (+61 3) 9032 1310 or submit a contact form . for media
More information
ReAmped Energy enforceable undertaking for alleged breaches of the ‘best offer’ obligations
(pdf, 4.36 MB)
Energy Retail Code of Practice
Licence grantedAusNet Gas Services Pty Ltd was granted a gas distribution licence on 11 December 1997. Licence variedThe licence was last varied on 1 May 2024 with effect from 1 October 2024.
Licence grantedGas Networks Victoria Pty Ltd was granted a gas distribution licence on 16 December 2016. Licence variedThe licence was last varied on 1 May 2024 with effect from 1 October 2024.
The Electricity Distribution Code of Practice requires Victorian distributors (the distributors) to make guaranteed service level (GSL) payments to customers who receive a level of service worse than a specific threshold or level. GSL payments are an acknowledgement of the inconvenience a customer experiences when their distributor does not meet a GSL.Our frequently asked questions provide information about the GSL scheme, and the steps you can take if you are eligible for a
11 March 2025From 31 March 2025, all water heating and space heating and cooling products installed under the Victorian Energy Upgrades (VEU) program must be covered by a warranty against defects for a period of at least five years from the date of installation, purchase or supply (as applicable).
Golden Plains WF2 Pty Ltd (ACN 650 490 109) as trustee for Golden Plains WF2 Unit Trust (ABN 19 955 437 506) ("GPWF2") applied for a licence to generate electricity for supply or sale under section 18(1) of the Electricity Industry Act 2000.Consultation on the licence application closed on 23 April 2025. No submissions were received.We granted the licence on 19 May 2025.
31 March 2025From 31 March 2025, all relevant water heating and space heating and cooling products installed under the Victorian Energy Upgrades (VEU) program must be covered by a warranty against defects for a period of at least five years from the date of installation, purchase or supply (as applicable).The warranty requirements apply to the following products:
Licence grantedLumea was granted an electricity transmission licence in respect of its Kiamal transmission assets on 4 December 2019.Licence variedThis licence was last varied on 25 September 2024.Licence revokedThis licence was revoked on 25 March 2025.Pursuant to section 29(1)(b) of the EI Act, the commission has varied the electricity transmission licence issued to Lumea on 1 July 2020 in relation to the transmission assets associated with the Berrybank Wind Farm and the
April 2025
Thank you for inviting me to speak with you.I joined the commission around six months ago and, in that time, I’ve already had the chance to meet some of you and learn about your businesses. It’s great to see you again, and I’m excited to meet those of you I haven’t had the opportunity to meet so far.Today, I will:
On 14 April 2025, Equis Energy (Australia) Projects (MREH A3 AssetCo) Pty Ltd (ACN 669 645 514) as trustee for Equis Energy (Australia) MREH A3 Asset Trust (ABN 47 920 042 214) applied for a licence to generate electricity for supply or sale under section 18 of the Electricity Industry Act 2000 (Vic).Consultation on the licence application closed on 12 May 2025. We did not receive any submissions.We granted the licence 2 June 2025.
… local council outcomes report 2025 we have completed our fourth report on the outcomes of rate capping in victoria. it identifies any impacts or trends that might be emerging across the local government sector. breadcrumb home overview our 2025 report on the outcomes of rate … we have also prepared fact sheets for each council and each of the five council groups. these fact sheets include graphs and data about revenue, expenditure and financial
Astra Green Solutions Pty Ltd (trading as Astra Green) has been penalised $69,231 for breaching a ban on cold-call telemarketing in the Victorian Energy Upgrades (VEU) program. This coincides with the one-year anniversary of the VEU telemarketing ban and sends a strong message to all VEU accredited businesses – they must ensure anyone working on their behalf complies with the program’s rules.
8 May 2025 The commission has taken enforcement action against accredited business Abigail Energy Pty Ltd (trading as 60 Shades) for allegedly breaching the Victorian Energy Upgrades (VEU) program rules.Alleged breach60 Shades allegedly breached the VEU program rules by creating non-compliant Victorian energy efficiency certificates for a household weather sealing upgrade. The certificates were not compliant, as the installer undertaking the activity failed to: