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29 November 2023
Archived news update from original enforcement action - regulator suspends accredited business over alleged misleading social media marketing activity
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… water heating, space heating and cooling, gas efficiency and cold room updates we have released updated record-keeping guidance for water heating and space heating and cooling activities and updated veec assignment forms for plumbing related activities. breadcrumb home water heating, space heating and cooling, gas efficiency and cold room updates 8 december 2023 we have
Victoria’s independent economic regulator has today released its Water Performance Report 2022-23. The report shows that water businesses are performing well and have maintained a strong focus on supporting their customers and community.
On 29 July 2021, Diapur Wind Farm Pty Ltd (ACN 604 213 309) applied for a licence to generate electricity for supply or sale, and to sell electricity under section 18 of the Electricity Industry Act 2000 (Vic).
Consultations on the application closed on 27 August 2021. We did not receive any submissions.
We granted the licence on 1 September 2021. This licence was varied on 4 December 2023.
18 December 2023
The commission has identified an error in a calculator built into the Victorian Energy Upgrades (VEU) registry. The calculator is used by accredited persons (APs) to calculate and create Victorian Energy Efficiency Certificates (VEECs) for commercial and industrial air source heat pump water heaters (activity 44).
The Essential Services Commission has commenced civil penalty proceedings in the Supreme Court of Victoria against energy retailers Origin Energy Electricity Limited, Origin Energy (Vic) Pty Limited and Origin Energy Retail Limited (together, Origin).
The commission’s claim alleges multiple failures by Origin to meet its obligations under the life support and payment difficulty frameworks, both of which protect consumers experiencing vulnerability.
The Essential Services Commission has commenced civil penalty proceedings in the Supreme Court of Victoria against energy retailers Origin Energy Electricity Limited and Origin Energy (Vic) Pty Limited (together, Origin).
The commission alleges Origin repeatedly failed to meet its obligations under the energy rules1, with the alleged breaches cumulatively affecting more than 500,000 customers between 2018 and 2023. The alleged contraventions relate to billing and
… new consumer resource: guaranteed service level payment scheme for distribution energy outages 25 july 2023 victorian energy consumers can expect electricity distribution companies to meet guaranteed service levels relating to how they manage unplanned power outages. these outages can occur for a number of reasons, however they are … the electricity distribution code of practice sets out the minimum service standards for
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1st Energy's banned door-to-door energy retail sales activities enforceable undertaking 2023
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Energy Retail Code of Practice
Payment difficulty framework
The payment difficulty framework is a set of energy rules to better protect and support residential customers that are anticipating or facing payment difficulty.The framework's purpose is to:
- help residential customers avoid getting into debt with their retailer
- make it easier for residential customers to pay for their ongoing energy use, repay their debt when they have missed a bill and lower their energy costs
… regulator takes action to better support victorians experiencing vulnerability to access essential services 30 august 2023 supporting victorians experiencing vulnerability to have equitable access to energy, water, transport and other critical services remains a key focus for the essential services commission amid growing cost-of-living pressures for consumers. the independent economic
… regulator calls for stakeholder feedback on greater western water’s new proposed maximum prices for customers 05 october 2023 the essential services commission is seeking stakeholder feedback on how much greater western water is proposing to charge its customers for water services over the next 4 years, as part of the commission’s 2024 water price review . the commission has received a pricing submission
The Essential Services Commission has taken action against two accredited businesses due to alleged non-compliant activity under the Victorian Energy Upgrades program.
The Essential Services Commission has commenced civil penalty proceedings in the Supreme Court of Victoria against energy retailers Sumo Power Pty Ltd and Sumo Gas Pty Ltd (together, Sumo).
The commission alleges that between February 2022 and August 2023, Sumo failed to meet its obligations under the energy rules1 in relation to best offer messages, affecting more than 60,000 Victorian electricity and gas customer accounts.
A commission investigation identified conduct by an installer acting on behalf of accredited business Direct Building Solutions Australia Pty Ltd (Direct Building Solutions Australia) that resulted in alleged breaches of the Victorian Energy Upgrades (VEU) program rules.
Alleged breach
Direct Building Solutions Australia allegedly breached the VEU program rules, including the code of conduct, in relation to the following:
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Jemena Electricity Networks (VIC) Ltd failure to notify customers of planned interruption undertaking 2024
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Electricity Distribution Code of Practice
… regulator releases draft decision on goulburn-murray water’s pricing to apply from 1 july 2024 26 march 2024 the essential services commission has released its draft decision on goulburn-murray water’s proposed prices for water services for the 4-year period starting on 1 july 2024. the draft pricing … goulburn-murray water’s proposal (2023-24) 2023-24 (current) 2024-25 (first year of next period) 2027-28 (final year of next
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8 April 2024Changes to VEEC assignment formsThe Victorian Government has signalled its intention to make amendments to the Victorian Energy Efficiency Target Regulations 2008 introducing a ban on ‘cold-calling’ telemarketing and doorknocking marketing practices. Under the proposed ban:
A list of Orders specifying Ministerial licence conditions published in the Government Gazette is below. The Minister can specify (vary or revoke) a condition to which a particular licence or specified class of licence is to be subject, by Order published in the Government Gazette. See section 33AB(1) of the Electricity Industry Act 2000 and section 40A(1) of the Gas Industry Act 2001.