The Essential Services Commission has suspended accredited business Morris Group Australia Pty Ltd – trading as Smart User – from 21 February until 20 March 2024 for allegedly breaching the Victorian Energy Upgrades (VEU) program rules, including the code of conduct.
While suspended, Smart User will not be able to perform upgrades for the creation of Victorian energy efficiency certificates under the VEU program.
Penalty notices
29 Jan 2024
PN(G)1 - 2024 - Origin Energy (Vic) Pty Ltd - s152(1)
(pdf, 339.97 KB)
29 Jan 2024
PN(G)2 - 2024 - Origin Energy (Vic) Pty Ltd - s152(1
The Essential Services Commission is currently reviewing three licence applications from the following energy retailers:
- Flo Energy Australia Pty Ltd
- Tesla Energy Ventures Australia Pty Ltd
- CEP Energy Retail Pty Ltd
… futures contract prices for wholesale electricity are primarily responsible for the reduction in the proposed 2024 25 default offer rate. futures contract prices are included in the metrics used to calculate the victorian default offer. the impacts of lower electricity purchase costs were partly offset by increases in network and retail costs. essential services commission chairperson kate symons said that while the victorian default offer is based on an assessment of
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1 August 2023
Media Release: Failed gas retailer Weston Energy pays penalty after allegedly failing to meet energy efficiency liabilities
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Victorian Energy Upgrades
Licence grantedGirgarre Solar Pty Ltd as trustee for the Girgarre Solar Trust (formerly Girgarre Solar Farm Pty Ltd as trustee for the Girgarre Solar Farm Trust) was granted an electricity generation licence on 22 November 2023. Licence variedThis licence was last varied on 7 January 2025.The licence can be accessed via the resources tab.
The state energy regulator is inviting feedback on proposed administrative changes on obligations and licence conditions for electricity transmission companies operating in Victoria.
OverviewFollowing a review, the Electricity System Code was revoked on 31 May 2024 to streamline obligations and reduce complexity of Victoria’s energy regulatory framework.The Electricity System Code was a regulatory instrument established in 2000 that contained obligations for Victorian electricity transmission and distribution businesses. The review found the code's obligations overlapped significantly with the National Electricity Rules and the National Electricity Law.For
… agl pays $73,968 in penalties for allegedly wrongfully disconnecting a customer experiencing payment difficulty 03 october 2023 agl sales pty ltd (agl) has paid $73,968 in penalties for allegedly wrongfully disconnecting a customer for non-payment of electricity bills after it failed to apply an approved government bill relief credit to the customer’s arrears. in victoria, energy retailers must provide payment assistance to residential customers who are experiencing bill stress.
… in penalties over alleged breaches of customer ‘best offer – could you save money on another plan’ rules 05 october 2023 red energy pty ltd (red energy) has paid $254,436 in penalties for allegedly communicating incorrect best offer information to 30,982 customers, including customers who were on concessions and payment assistance, over a two-week period in 2022. red energy also allegedly failed to provide 15 customers with any best offer information on their bills
The Essential Services Commission is seeking stakeholder feedback on how much Goulburn-Murray Water is proposing to charge its customers for water services over the next 4 years, as part of the commission’s 2024 water price review.
31 October 2023
On 1 November 2023, changes to the Victorian Energy Upgrades (VEU) program fees, along with remaining provisions (relating to a new VEET scheme registry account) of the Victorian Energy Efficiency Target (VEET) Amendment Act 2022 will come into effect.
The fee changes affect accredited persons and other VEU account holders and are in addition to program and fee changes that commenced on 1 July 2023.
We have completed our review of the 2024–25 minimum feed-in tariffs.
The 2024–25 minimum feed-in tariffs will apply from 1 July 2024.
Key facts about our final decision
The 2024-25 'flat' minimum feed-in tariff is 3.3 cents per kilowatt hour
The Essential Services Commission has today released its draft decision on the Gas Distribution Code of Practice, which will provide a fairer and clearer framework for gas network customers as Victoria's energy system transitions to achieve legislated emissi
A new report released by the state’s economic regulator has revealed that all 79 Victorian councils kept their rates at or below the level set by the cap amount for 2023-24, which came into effect in July.
The Essential Services Commission monitors and reports on Victorian councils’ compliance with the rate caps under the Fair Go Rates system.
Cherry Tree Wind Farm Pty Ltd (ACN 134 444 947) applied to the Commission for a Victorian Electricity Generation under the Electricity Industry Act 2000.
We granted the licence on 22 April 2020. This licence was varied on 9 January 2024.
The state energy regulator is inviting feedback as it reviews the code of practice that governs gas distribution companies operating in Victoria.
The Essential Services Commission today published an issues paper for consultation as it prepares to review compliance and reporting obligations for energy businesses and remake the Gas Distribution Code of Practice.
The Essential Services Commission has published a final decision that will require Victorian energy distributors to report on how long it takes to hit key milestones when connecting new housing developments to electricity.
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20 April 2023
Media release: Five energy retailers pay a combined $1 million in penalties after allegedly failing to meet energy efficiency liabilities
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Victorian Energy