… activity evidence requirement changes 1b-f non-prescribed certificate of electrical safety include the brand and model of the decommissioned product 1d geo-tagged photo(s) updated requirement for geo-tagged photo(s) to show the brand, tank model number, heat pump model number, and serial number of the installed product 5a(ii) and 7a(ii) non-prescribed certificate of electrical safety or a prescribed certificate of electrical safety if mains or a
We use a formal process to exercise our responsibilities under the Essential Services Commission Act 2001.
These responsibilities include:
- developing reports on how markets operate
- making price determinations
- taking compliance and enforcement actions
- producing compliance assessments and audits
- approving new market entrants
… south gippsland water price review 2020 we have approved the prices that south gippsland water can charge from 1 july 2020 to 30 june 2023. breadcrumb home price submission lodged 15 november 2019 2019-11-15 draft decision released 25 february 2020 2020-02-25 submission close 30 april 2020 2020-04-30 final decision released 16 june 2020 2020-06-15 implementation 1 july 2020 2020-07-01 overview we have completed our review of the prices south gippsland water
Register of Scheduled Activity Premises
We maintain a Register of Scheduled Activity Premises in order to provide stakeholders with information on which premises are scheduled activity premises and the status of these premises under the program.
You can review the status of a premises for the purposes of determining the premises’ eligibility for certificate creation or for relevant entity compliance in the register.
… accredited provider search for an accredited provider who may help you access discounts for energy-efficient products under the victorian energy upgrades (veu) program. for households savings for households the department of energy, environment and climate action website has information for how household residents can access discounted energy saving products under the program, including finding an accredited provider to do an upgrade. for businesses savings for businesses the department
Correspondence
21 February 2019
ESC letter to AGL regarding assurance report
(pdf, 657.53 KB)
14 December 2018
Independent assurance report
… our workplace. in 2018, our 'essential stories' series showcases some of our team members and why the work they do here is important to them. follow us on linkedin for regular 'essential stories' updates. staff articles water for general enquiries phone: (+61 3) 9032 1300 or 1300 664 969 email: reception@esc.vic.gov.au you can also find us on facebook and linkedin . for veu enquiries phone: (+61 3) 9032 1310 or submit a contact form . for
We promote the long-term interests of Victorian consumers, having regard to the price, quality and reliability of essential services as required by our overarching legislation, the Essential Services Commission Act 2001.
We are pleased to present the summary of our annual operational plan. It identifies key projects for the year as well as indicative timeframes for the release of public reports and decisions.
We have developed plans that align with the goals and priorities of
Penalty notices
We issued Simply Energy with 15 penalty notices in November 2019.
Simply Energy penalty notices 2019 (explicit informed consent)
(pdf, 3.47 MB)
Further information
… alinta energy audit findings alinta energy is one of victoria’s large energy retailers. breadcrumb home alinta energy audit findings key audit results 2018–19 alinta energy could not show us they obtained a customer’s consent over the phone before switching the customer to their plan. alinta energy could not show us they had consistently trained their marketing … Key audit results 2018–19
Alinta
Each year we consult on the minimum electricity feed-in tariff that your energy company is allowed to pay you for power you export to the grid (from sources including solar panels). We receive a lot of stakeholder feedback and questions on the minimum feed-in tariff.
In this article we look at one of the most common questions.
Social Energy Australia Pty Ltd (ACN 631 510 042) applied for a licence to sell electricity by retail under section 18 of the Electricity Industry Act 2000 (Vic).
We may grant or refuse to grant applications for any reason we consider appropriate having regard to our objectives under the Electricity Industry Act 2000 (Vic) and the Essential Services Commission Act 2001 (Vic).
Social Energy Australia Pty Ltd withdrew its electricity retail licence
A small dip for household water bills is on the cards after a review of Melbourne Water’s pricing plan by the state’s independent water regulator.
“If we’ve learned anything over the past year, it’s that vulnerability is something that can happen to anyone at any time, it’s not something you are.”
Kate Symons, chairperson Essential Services Commission
The Essential Services Commission has reduced the amount energy retailer can charge customers who do not make their payment on time to 3.1 per cent – a reduction of 0.52 per cent.
Commission executive director energy Sarah Sheppard said the cap had been designed to protect Victorians from being stung by a high penalty price if they miss a bill payment.
“Limiting the amount paid for missing a deadline helps reduce bill shock for households and small business,” she said.
Increasing debt for Victorians struggling to pay their energy bills is just one part of the story behind new data being shared by the state's energy regulator.
The Essential Services Commission has completed a review of 12 months of data showing the impact of the pandemic on energy hardship for Victorian households and small businesses.
Chair Kate Symons says the commission worked closely with the energy sector and consumer organisations to support vulnerable consumers through the economic shock of the
The Essential Services Commission is assessing an application from Telstra Energy (Retail) for a licence to sell electricity and a licence to sell gas to Victorian consumers.
In line with legislative requirements* and to facilitate a fair and open process in relation to a licence application that may have a significant impact for Victorian consumers, the commission is calling for feedback from the community through Engage Victoria.
… threatening disconnection ‘not a debt collection strategy’ 27 may 2021 more than 100 representatives from 31 energy retailers have been told threatening struggling customers with disconnection as a debt collection strategy would not be considered ‘best practice’ according to national and state based regulators of consumer law. convened by the essential services commission, the group heard from the australian consumer and competition commission and consumer affairs victoria as well as
We have approved 2022-23 prices for Goulburn-Murray Water. You can find the approved prices here.
We reviewed Goulburn-Murray Water's proposed 2022-23 prices to ensure they meet the requirements of the 2020 determination. Our review found the proposed prices met the requirements of the determination.
Submissions in response to Goulburn-Murray Water's application and proposed schedule of prices closed on 18 May 2022. For further information, please
… guideline 1 (2022): customers of white-label arrangements are entitled to all protections of the energy retail code of practice this guideline was published on 15 march 2022. breadcrumb home guideline 1 (2022): customers of white-label arrangements are entitled to all protections of the energy retail code of