The commission’s energy director Sarah McDowell says a consumer’s ability to influence an estimated bill is currently limited and the new rule will make a difference.
“Giving Victorians the power to provide their own meter reading will enable them to have greater control and help to ease bill shock,” she said.
“Enabling self meter reads in our final decision released today, will help customers engage confidently in the energy retail market.”
Retailers will have to give customers options on how they can provide a meter read - for example, by taking a photograph of their meter and sending it to their retailer.
The final decision also includes changes that will make retailers give a fact sheet to customers who are looking for a new deal, so they can work out if the deal is right for them. Details of the fact sheet are currently being consulted on.