We are reviewing the new prices to apply for Greater Western Water customers from 1 July 2024.
Greater Western Water price review 2024
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Guidance released20 September 2022
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Price submission due29 September 2023
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Consultation on price submission opens4 October 2023
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Consultation closes15 December 2023
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Draft decision26 March 2024
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Consultation closes7 May 2024
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Final decision and price determinationJune 2024
Overview
We have made a draft decision on Greater Western Water's price submission.
Consultation on our draft decision is now open on Engage Victoria. Consultation closes on 7 May 2024.
We are reviewing the prices to apply for Greater Western Water customers from 1 July 2024
Greater Western Water submitted its proposed prices on 29 September 2023. We provided guidance for its price submission in September 2022 and the business has been engaging with customers in the months since.
We are assessing the proposal against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order, and the commission’s PREMO pricing framework.
PREMO includes incentives for Victoria's water businesses to put forward their best offer to customers and deliver the outcomes its customers value most.
We will seek feedback from customers and stakeholders at multiple points throughout the price review process to inform our decision-making process.
Following consultation, we issue a determination that sets the maximum prices that Greater Western Water may charge customers.
We consulted on Greater Western Water's price submission until 15 December 2023. Submissions can be viewed in the resources tab of this page.
How does this affect you?
Greater Western Water provides water and sewerage services to residential and business customers in metropolitan Melbourne.
Our determination impacts how much customers will pay for the services they receive from Greater Western Water, and the key service outcomes they can expect for the period from 1 July 2024.
Public forum - 2 May 2024
We will hold an online public forum at 1.30pm on Thursday, 2 May 2024 for stakeholders to find our more about our draft decision on Greater Western Water's prices and outcomes to apply from 1 July 2024.
The forum will be recorded to ensure access for those unable to attend. Any statement, comment or question you make will be included in the recording which we plan to upload to YouTube and our website.
Draft decision
Read our draft decision on Greater Western Water's price submission.
Greater Western Water's price submission
Next steps
We will consider submissions received and expect to release a final decision and determination in June 2023.
Learn more about water price regulation
Read more about how we regulate the water sector.
Related information
Resources
Greater Western Water's price submission
Feedback on Greater Western Water's price submission
We consulted on Greater Western Water's price submission until 15 December 2023, mostly via Engage Victoria. We received 11 submissions including five confidential submissions.
Feedback from customers covered a range of topics including Greater Western Water's proposed outcomes, proposed prices and its water and wastewater treatment plants.
We consider each submission in our draft decision on Greater Western Water's proposals. See our Submissions Policy for how we approach confidential submissions.