By using this site, you agree to be bound by our privacy statement and our copyright policy.
Unless otherwise stated, the information available through our website is for information purposes only. It does not amount to any kind of advice. We make no claim about the accuracy or currency of the content on this site. All material on this website is subject to change without notice.
We are not liable to any person or organisation for:
- any loss suffered in connection with our website, including loss due to the negligence of the commission, its officers, employees or agents
- the information (or the use of such information) available on or referenced through our website.
We cannot guarantee that our website will be continuously available or that it is free from any computer virus, other harmful code or any other defect.
Our website’s accessibility
We aim to meet the W3C Web Accessibility Guidelines (WCAG) 2.0. We are committed to ensuring the information on our website is available to all users, including those with a disability. If you experience issues accessing content, please contact us.
Most of the documents on this website are provided in PDF or HTML format. If you have issues accessing any documents, please contact us.
Our copyright policy
We encourage the dissemination and re-use of the information on this website. Unless stated otherwise, we own the copyright for the content we produce. Ensure you attribute any material obtained from this website as:
© Essential Service Commission
In some cases, a third party may hold copyright on material shown on this website. You may need their permission to use the material.
Material on this website is provided under a Creative Commons Attribution 4.0 licence, with the exception of:
- any images, photographs or branding, including the Essential Services Commission logo
- the Victorian Coat of Arms and Victorian Government logo
- content supplied by third parties.
If you’d like to make an enquiry about copyright, email the Head of Strategic Communication at firstname.lastname@example.org.
We protect your private information collected via this website in line with the principles set out in relevant legislation, including the Victorian Privacy and Data Protection Act 2014 and the Victorian Health Records Act 2001. This privacy statement is subject to any specific provisions about privacy that may be contained in other sections of our website.
We are not responsible for the privacy practices of linked, third-party websites.
We use your private information appropriately
You can access most parts of our website and browse anonymously without providing your personal information or being identified.
We may collect your personal information if you email us with a query or we ask you to provide personal information. We may ask people to provide personal information if they are sending us a submission, registering for something we oversee, or requesting email updates from us.
Personal information will only be used or disclosed for the same purpose that it was collected or for a secondary purpose, related to that for which it was collected, where the legislative requirements for using or disclosing for a secondary purpose are met. Exceptions to this include where the personal information is used or disclosed:
- for a related secondary purpose that the person would reasonably expect
- with the consent of the person
- to investigate or report unlawful activity
- to lessen or prevent a serious threat to an individual or the public
- as required or authorised by another law
- for a law enforcement agency’s purposes
- for public interest research where no identifying information is published.
You can access the personal information we collect about you
You have a right to access personal information we hold about you and to request corrections to any personal information that you believe is inaccurate, out-of-date, incomplete, irrelevant or misleading. You may do this by informing the commission’s privacy officer.
We may amend this privacy statement from time to time by posting the amended version on our website. Changes are effective from the time of publication.