The Victorian Government asked us to provide advice on how to address issues of competition, system-level resilience, service quality and greater transparency in the waste and resource recovery sector.
In October 2019, we provided initial confidential high-level options for the design of a regulatory regime for the waste and recycling sector to address issues of competition, service quality and transparency.
In response, the government has asked us to provide further
June 2022 Ministerial statement of expectations
(PDF, 308.62 KB)
2020-22 statement of expectations
(pdf, 689.84 KB
The state’s independent economic regulator has welcomed the announcement of a new head with acting chair Kate Symons taking over as full-time commissioner and chair.
Chief executive John Hamill says the announcement by Assistant Treasurer Robin Scott, the minister responsible for the commission, is a strong vote of confidence in the organisation.
“Kate has made an important contribution to the commission’s development over the past three years as we have grown in size and responsibilities.
Here are all the major publications (such as decisions, codes, determinations, consultation papers and electricity and gas licences) we produced in 2018–19.
Accident towing We review Victorian accident towing and storage charges, then use our findings to make recommendations to the Minister for Roads.
- Accident Towing and Storage Fees Review 2018: Draft Report
- Accident Towing and Storage Fees Review 2018: Final Report
We have finalised our consultation on the transition period to allow non omni-directional lamps to be installed under activity 21A of the Victorian Energy Upgrades (VEU) program. We have decided to extend the transition period for these lamps until 31 July 2019 .
10 April 2019
Activity 21A non omni-directionality transition period:
… technical standards in the electricity distribution code (2019 review) as part of our electricity distribution code review 2019, we have reviewed the technical standards within the electricity distribution code, such as the voltage standards. breadcrumb home draft decision … 2020-04-01 overview as part of our electricity distribution code review 2019 , we have reviewed the technical standards within the electricity distribution code. the technical standards of the code are reflective of
… use safe portable ladders and undertake activities in a safe manner to comply with ohs requirements. breadcrumb home use of safe portable ladders by veu installers we have updated the victorian energy upgrades (veu) obligations and program guide for accredited persons to reflect that accredited persons (aps) must ensure that installers are equipped with safe portable ladders when performing residential lighting upgrades (and other relevant program activities).
Victorian consumers will have access to a new energy fact sheet so they can more confidently compare electricity and gas offers following a decision of the state’s energy regulator.
Under new rules set by the Essential Services Commission, retailers will have to provide customers with a fact sheet showing key information about available energy offers. Customers can access the fact sheets when they look at energy plans on retailers’ websites.
1st Energy has paid a penalty of $20,000 following the issue of a penalty notice by the commission.
The commission alleged that 1st Energy failed to obtain the explicit informed consent of a customer before arranging to transfer the customer to 1st Energy.
16 May 2019
1st Energy penalty notice (explicit informed consent
Our review of the water industry standards identified updates that would strengthen consumer protections, especially for people facing financial difficulties. The review was informed by the effects on customers of significant events such as the coronavirus pandemic as well as the increased support being offered by water businesses, which often goes beyond the minimum requirements set out in our customer service codes.
At the same time, changes in our
Moorabool South Wind Farm Pty Ltd (ACN 136 355 863) applied for a licence to generate electricity under section 18 of the Electricity Industry Act 2000 (Vic). The applicant proposed to generate electricity at the Moorabool south wind farm, approximately 67km west of Melbourne.The commission may grant or refuse to grant the application for any reason it considers appropriate having regard to the commission’s objectives under the Electricity Industry Act 2000 (Vic)
1st Energy is a small energy retailer that sells electricity. In 2018, we asked Deloitte to audit this retailer on certain topics. View all energy business audit reports.
Audit results
Here is what the auditors found in each area, including a grade (green, yellow or red).
CovaU is a small energy retailer that sells electricity and gas. In 2018, we asked RSM to audit this retailer on certain topics. underwent an audit by RSM on the following topics. View all energy business audit reports.
Diamond Energy is a small energy retailer that sells electricity. Diamond Energy underwent a baseline audit by BDO on the following topics. View all energy business audit reports.
Audit results
Here is what the auditors found in each area, including a grade (green, yellow or red).
This page summarises Central Highlands Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on Central Highlands Water’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing
This page summarises South Gippsland Water's performance against its outcomes, measures, and targets for the period 2023–28. This is the first year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on South Gippsland Water’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each
This page summarises Southern Rural Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on Southern Rural Water’s website. What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water
This page summarises Wannon Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on Wannon Water’s website. What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework
As part of our role to monitor compliance of licensed energy businesses, this year we audited two energy distribution businesses for the second time: AusNet Services and Jemena Electricity Networks. The audits followed up on partially compliant and non-compliant areas identified in 2017 audits.
View related 2017 audit fact sheets:
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