The Essential Services Commission has published new guidance on how water businesses may recover money from customers who have been undercharged on bills. The new guideline provides advice on:
8 July 2025 The commission has taken enforcement action against Eco Light Up Pty Ltd ( Eco Light Up) for allegedly breaching the Victorian Energy Upgrades (VEU) program rules. Alleged breach Eco Light Up allegedly breached the VEU program rules by creating Victorian energy efficiency certificates (certificates) for five non-building based lighting upgrades where the lighting designer did not hold a qualification required by the VEU program rules to prepare a lighting design.
On 1 May 2025, AusNet Infrastructure No. 2 Pty Ltd as trustee for the AusNet Infrastructure No. 2 Trust (ACN 677 120 311) applied for a licence to transmit electricity under section 18 of the Electricity Industry Act 2000 (Vic).We granted the licence on 23 July 2025.
ما هو العرض الإفتراضي في فكتوريا)؟ (What is Victoria's default offer?)
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الحصول على "أفضل عرض للطاقة" (Get the 'best energy offer
We use the PREMO water pricing framework to review pricing proposals submitted to us by Victorian water businesses. The framework gives water businesses strong incentives to deliver better value for customers. It does this through the PREMO incentive mechanism, which focuses on five elements: performance, risk, engagement, management and outcomes. These elements form the 'PREMO' acronym. We developed the framework based on the findings from our 2016 review of
Licence grantedOn 13 September 2024, SEC Energy Pty Ltd (ACN 670 408 134) applied for a licence to sell electricity by retail under section 18 of the Electricity Industry Act 2000 (Vic) (EI Act).Consultation on the licence application closed on 14 October 2024. You can read the submission we received in the Resources tab above.We granted the licence on 4 December 2024.Licence variedPursuant to section 29(1)(b) of the EI Act, the commission has varied the
This review considered three key regulation matters related to regular and heavy vehicle accident towing:
- Should fees be regulated?
- Are the existing boundaries of the Melbourne controlled and Geelong self-management areas appropriate?
- Should accident towing jobs should be allocated, or should operators should be free to compete for towing jobs?
The commission can assist in a dispute regarding non-compliance with the Port of Melbourne tenancy customer charter (the charter). Our assistance is limited to expressing a non-binding view on whether process matters have been adhered to.Where we can assistWe can assist if all of the following apply:
We no longer monitor regional and country taxi faresPrior to July 2018, we published annual monitoring reports assessing the performance of taxis in regional and country Victoria. We no longer have a legislated role to undertake this function.Our reports described trends in fares and costs and identified potential misuses of market power that warrant further investigation. This helped hold taxi operators accountable to the communities they serve.Safe Transport
2025 unbooked taxi fare adjustment
We have published the commission assessment of the maximum fares for unbooked taxi services in the Melbourne Metropolitan and Urban and Large Regional zones to apply from 23 September 2025.We applied the fare adjustment mechanism from the 2024 maximum unbooked taxi fare determination. This will:
- increase standard charges by 2.8 per cent.
- increase high occupancy charges by 2.6 per cent
VEU Register of Products reports
VEU Register of Products reports - expanded data by activity
Access expanded VEU Register of Products data by activity for all listed products effective from 1 January 2025, including current product status
We reviewed the fees charged for vehicle towing and storage after an accident within metropolitan Melbourne. Every four years we conduct a review which recommends to the Minister for Roads and Road Safety:
- whether accident towing and storage fees are appropriate
- how and if accident towing and storage fees should be adjusted
- whether the fees for related services (such as salvage) should be regulated.
The Essential Services Commission has commenced public consultation on its proposal to revoke the Public Lighting Code of Practice (code of practice).
More information
About the Essential Services Commission - Traditional Chinese
PDF version
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About the Essential Services Commission - Traditional Chinese
Resources
About the Essential Services Commission - Italian
PDF version
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About the Essential Services Commission - Italian
Word version
The Essential Services Commission has updated the Better Practice in Responding to Family Violence Handbook, which serves as a practical guide to help energy and water businesses assess and strengthen their response to family violence.
GB Environmental Pty Ltd (Greenbank Environmental) has had restrictions placed on its Victorian Energy Upgrades (VEU) accreditation for three months, for breaching the VEU program rules.
Apply for accreditation or activity approval
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1 September 2025
Cold room activity guide
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A person or business engaging in electricity activities may be exempt from needing a licence or trial waiver if there are special circumstances or arrangements that warrant an exemption.It is a condition of some exemptions that the person carrying out the activity is registered in the Register of Exempt Persons in respect of that activity.Victorian legislation requires the commission to establish a public register of exempt persons who are obligated to register with the commission
Our roleThe Port of Melbourne must submit a tariff compliance statement to us annually outlining how it has demonstrated compliance with a pricing order (legislation that regulates how the Port of Melbourne sets its prices). Every five years we are required to assess whether there has been any significant and sustained non-compliance with the pricing order.Between five-yearly reviews, we provide interim commentaries on the tariff compliance statements