… changes to evidence requirements for cold room activity (activity 43) we have updated the evidence requirements for cold room activity (activity 43) under the victorian energy upgrades program. breadcrumb home changes to evidence requirements for cold room activity (activity 43) 22 december 2021 we have made the below changes to our evidence requirements for cold room
Residential and business
Water heating and space heating/cooling activities for residential and business.
Penalty notices
AusNet Electricity Services penalty notices 2021 (planned interruptions)
(pdf, 7.52 MB)
Further information
20 January
Powercor Australia Ltd has paid $250,000 in penalties after allegedly failing to notify 162 Victorian customers of a planned power interruption.
Powercor reported to the commission that in March 2021 it failed to provide advance notice to 162 customers on the Bellarine Peninsula of a power outage while carrying out planned maintenance work. One of those customers was registered as requiring life support equipment that relied on electricity supply.
31 January 2022
Victorian consumers are being urged to contact their energy retailers after a new report from the state’s economic regulator showed they are needlessly paying too much for their energy bills.
… water bills to fall across victoria in year ahead 30 june 2021 most victorian households will enjoy a drop in water bills for the year ahead, with bills to fall by $33 on average in melbourne and $7 in regional victoria. the essential services … support the work water businesses have been doing for those seeking help.” in melbourne, annual household bills for yarra valley water customers will fall by $36 on average, and by $17 for
The amount Victorians pay in towing and storage fees after a motor accident is set to be reviewed by the state’s independent economic regulator.
Every four years the Essential Services Commission conducts a review of accident towing and storage fees within Melbourne and the Mornington Peninsula.
2 August 2021
Download this update as a PDF
(pdf, 150.43 KB)
2 August 2021We have made updates to our registry and guides to reflect two sets of updated Victorian Energy Upgrades specifications from the Department of Environment, Land, Water and Planning:
Diapur Wind Farm Pty Ltd (ACN 604 213 309) has applied for a licence to generate electricity for supply or sale, and to sell electricity under section 18 of the Electricity Industry Act 2000 (Vic).
The applicant proposes to generate electricity at the Diapur Wind Farm, located on the Diapur-Lawloit Road, approximately 20km west of Nhill, in Western Victoria.
We may grant or refuse to grant the application for any reason we consider appropriate
Origin Energy companies have paid $450,000 in penalties for the alleged wrongful disconnection of 349 customers after sending text messages that failed to inform customers about payment help.
The Essential Services Commission believes the energy retailer failed to provide clear and unambiguous information about the payment assistance customers were entitled to under Victoria’s payment difficulty framework.
Decision on AGL’s New Home Plan and New Home Builder Plan applications for market retail contract price certainty exemptions
(pdf, 141.44 KB)
We made a decision, pursuant to section 52C(c) of the Energy Retail Code, to exempt AGL’s proposed products, AGL New Home Plan and AGL New
The average debt of household electricity customers receiving help from energy companies peaked in April 2021 at its highest level since the payment difficulty safety net was introduced in January 2019 but has since fallen slightly.
Licence grantedPotentia Energy Retail Pty Ltd (formerly Enel Energy Australia Pty Ltd) was granted an electricity retail licence on 24 November 2021. Licence variedThis licence was last varied on 7 January 2025.The licence can be accessed via the resources tab.
Our review of the family violence provisions in the Water Industry Standards focused on understanding how the provisions are being implemented by water businesses, and what this means for customers who are affected by family violence.
The review was guided and informed by an Expert Advisory Panel of family violence survivor advocates as well as consultation with water businesses, community organisations, financial counsellors and people with lived experience of family violence.
The Essential Services Commission is making a new Electricity Distribution Code of Practice to help energy businesses better understand and meet their obligations to Victorian consumers.
The Essential Services Commission has initiated the ‘retailer of last resort’ process that will automatically transfer customers from failed retailer Elysian Energy Pty Ltd (Elysian) to other retailers in Victoria to provide for the continued supply and sale of electricity services.
Licence granted
AGL Sales (Queensland) Pty Ltd was granted a gas retail licence on 15 November 2006 (with effect from 1 December 2006). The licence can be accessed via the resources tab.
Licence varied
This licence was last varied on 22 June 2022 (with effect from 12 September 2022).
The Essential Services Commission has released its draft decision on South East Water’s proposed five-year pricing plan for consultation, before a final decision is issued in June.
The commission’s director of pricing Marcus Crudden says, under the proposed plan, South East Water will improve many of its service targets and deliver real price reductions (before inflation) from 1 July 2023.
The Essential Services Commission has released its draft decision on East Gippsland Water’s proposed five-year pricing plan for consultation, before a final decision is issued in June.
Under East Gippsland Water’s proposed plan, a typical annual household water and sewerage bill would increase 0.3 per cent each year from 1 July 2023, from around $1,238 in 2022-23 to $1,256 in 2027-28, before inflation.