The Essential Services Commission has initiated the ‘retailer of last resort’ process that will automatically transfer customers from failed retailer Elysian Energy Pty Ltd (Elysian) to other retailers in Victoria to provide for the continued supply and sale of electricity services.
Under the Electricity Industry Act 2000, the retailer of last resort scheme operates to transfer a customer to another retailer in the event that a retailer’s right to acquire electricity from the wholesale electricity market is suspended or terminated. The Essential Services Commission has a role in the retailer of last resort process in Victoria to support the transfer of Elysian customers to either AGL, Origin Energy or EnergyAustralia.
Approximately 5,000 customers in Victoria are affected by this market suspension and will be automatically transferred to their new retailer.
Affected customers will be contacted directly by their new retailer with information about the new arrangements including options for ongoing supply and who to contact for more information or in the event of any disputes.
Customers requiring life support equipment are urged to inform their new retailer as soon as possible.
Customers transferred to a retailer of last resort can change this arrangement at any time. They can choose to enter a new contract with the retailer of last resort or choose a new retailer that services their area.
On 30 August 2022, Elysian appointed administrators pursuant to section 436A of the Corporations Act 2001. Enquiries in relation to the administration should be directed to the administrator on its Elysian Energy support hotline on 1300 671 799.