A new report released by the Essential Services Commission highlights its strong expectation that energy businesses will comply with the energy rules.
… or facing payment difficulties (no longer in force) this guideline is no longer in force. from 24 july 2024, energy retailers and exempt electricity sellers can refer to the payment difficulty framework guideline for assistance in meeting their obligations under the payment difficulty framework . overview retailers must provide clear and unambiguous information about the assistance available under the payment difficulty framework in the energy retail code of practice (the code). this …
28 April 2022
Changes to the Register of Products and activity guide for refrigerated cabinets
We will be making changes in the product class assigned to the below sixteen refrigerated cabinet products (product category 32(21)) in the Register of Products for the VEU program effective from 7 May 2022 as per table below.
… confidence in the energy market. the commission provides the following guidance on the requirements of explicit informed consent under the energy retail code of practice (the code). purpose and application the purpose of the explicit informed consent obligations is to ensure that consumers understand the information about the transaction they are entering into and clearly provide their consent to the transaction. this guideline sets out the general requirements that apply to obtaining
… late with a bill payment. the new cap, applying to contracts commencing on or after 1 july 2022, rose from 3.1 per cent to 5.71 per cent due to a significant increase in the debt risk premium being carried by energy retailers. the increase in the cost of debt is driven by local factors and global factors, including rising inflation, increasing interest rates and global supply-side restrictions due to the war in ukraine. customers on existing offers with pay-on-time discounts will not
… wholesale prices drive price rise in victorian electricity default offer 24 may 2022 changing market conditions are behind the state energy regulator’s decision to increase the victorian default offer by about five percent from 1 july 2022. around seven per cent of … “we encourage consumers to contact their energy retailer regularly to check if they are on the best deal,” he said. “there’s also the victorian government’s $250 power saving bonus* payment for households who use the free
… from the help sector came together for the group’s fourth roundtable discussion since the coronavirus pandemic started. the group heard that the risk of people having severe mental health episodes has increased with the second lock down. new issues that appear to be emerging included: increasing deferral of energy debts which means higher bills at a time when government subsidies may no longer be available. many consumers who are seeking support are being put into a ‘covid-bucket’ which
… important than ever’ 24 july 2020 victoria’s energy regulator says the coronavirus pandemic means ensuring energy companies do the right thing by customers is more important than ever. the essential services commission has released its 2020-21 energy compliance and enforcement priorities today, saying it will be even more active in protecting vulnerable customers. the priorities focus on making sure energy companies comply with customer protection rules including providing access to
More than six thousand Victorian pensioners and other concession holders have allegedly fallen victim to a computer billing error by energy giant AGL.
An investigation by the state’s energy regulator found concession customers were allegedly sent inflated energy bills in August and September 2019 after the company accidentally undercharged them earlier in the year.
Essential Services Commission chair Kate Symons says AGL has now paid penalties totalling $450,000.
Our decision to amend the codes
This paper outlines our decision to amend our water customer service codes to incorporate national support principles
5 August 2020
Decision Paper- Amending water customer service codes – adopting national principles for coronavirus support
… institute and scope. communication needs to be accessible for all customers so they can understand their water bills, rights and responsibilities. customers must also have opportunities to get assistance or support where they need it. staff articles corporate for general enquiries phone: (+61 3) 9032 1300 or 1300 664 969 email: reception@esc.vic.gov.au you can also find us on facebook and linkedin . for veu enquiries phone: (+61 3) 9032 1310 or submit a contact form . for media
… council compliance with rate caps access resources to help councils comply with rate caps, and view our reporting on compliance. breadcrumb home access resources to help councils comply with rate caps, and view our reporting on compliance. guidance to help councils comply with rate caps access resources that help councils comply with annual rate
… victorians could save on default offer price 15 september 2020 victorian small business and residential customers on a default electricity offer could see their annual bills reduced, under a proposal by the state energy regulator. in a draft decision released today by the essential services commission, the victorian default offer set by the regulator would fall by nine per cent … energy market. set by the independent regulator, the default offer arose
… vulnerability strategy launched at virtual forum 18 september 2020 thursday 17 september, 4:00-5:00pm (via zoom) we launched a new project to ensure vulnerable customers are a priority at a virtual forum with around 200 representatives from consumer and community groups and the energy and water sectors this week. in launching the project, commission chairperson kate symons said … making. “we need to be assured vulnerable consumers have access to the essential services they need, along
A new report shows Victoria’s water businesses have largely delivered on their promises to customers over the past year, despite facing challenges from the summer bushfires and the coronavirus pandemic.
13 November 2020
Proposed evidence requirements and clarification on decommissioning requirements for activity 34
(pdf, 278.68 KB)
Proposed changes to evidence requirements for high bay product replacements
We have recently conducted an audit investigation
… customers put first in update to state’s electricity distribution code 16 november 2020 victorians will have the option of getting a text message or an email instead of a letter notifying them about planned outages in changes to the state’s electricity distribution code . the changes announced by the victorian energy regulator today mean electricity distributors will have to provide customers with more
… determinations made under the veet regulations we have made a number of determinations under the victorian energy efficiency target regulations (2018). breadcrumb home determinations made under the veet regulations section 36 of the victorian energy efficiency target regulations (2018) … the performance requirements to apply in relation to measurements, testing or ratings. we may make determinations in respect of the following for the
… the payment difficulty framework guideline on 24 july 2024. breadcrumb home guidance note 4 (2020): contacting customers eligible for tailored assistance: clause 80(2) (no longer in force) this guidance note is no longer in force. from 24 july 2024, energy retailers and exempt electricity sellers can refer to the payment difficulty framework guideline for assistance in meeting their obligations under the payment difficulty framework . this guidance was published prior to the
… customers feel supported and more satisfied with water businesses 15 december 2020 a new report shows victoria’s water businesses responded to the needs of their customers in a year that saw more needing help because of bushfires and the coronavirus pandemic. the essential services commission’s annual water report shows more customers received hardship grants from water businesses than ever before, and the value of grants more than