Yatpool Sun Farm Pty Ltd (ABN 83 610 306 324) applied for a licence to generate electricity for supply or sale, and to sell electricity under section 18 of the Electricity Industry Act 2000 (Vic). The applicant proposes to generate electricity at the Yatpool solar farm located approximately 20km south-west of Mildura, Victoria.We may grant or refuse to grant applications for any reason we consider appropriate having regard to our objectives under the Electricity Industry
Jemena has paid $50,000 in penalties for alleged breaches of the Electricity Distribution Code relating to planned interruption notification.
Jemena allegedly failed to give Greenvale customers four days notice about the planned power outage on 22 October 2018.
29 May 2019
Jemena penalty notices 26-30 (planned interruption
Tango Energy Pty Ltd (ACN 155 908 839) applied for a licence to sell gas by retail in Victoria under section 25 of the Gas Industry Act 2001 (Vic) (GIA).
We may grant or refuse to grant applications for any reason we consider appropriate having regard to the our objectives under the Gas Industry Act 2001 (Vic) and the Essential Services Commission Act 2001 (Vic).
On 26 June 2019 we granted the licence under the Gas Industry Act
… new protections for energy customers experiencing family violence 22 may 2019 new protections for customers affected by family violence have now been introduced by the state’s energy regulator. the essential services commission has changed the energy retail code to require energy retailers to have a family violence policy and meet minimum standards of conduct including better … New protections for
We will be releasing updates to the VEU Registry and our guidance documents to reflect changes to the program rules commencing on 10 June 2019.
We will also be releasing changes to VEEC creation forms for specific activities under the program.
All program participants should prepare for these program changes commencing on 10 June 2019.
Regulatory changes commencing in June 2019
We will be releasing a number of
More information for consumers
Find out more about energy bills, supply and our reporting on the electricity and gas sector.
Information for electricity and gas consumers
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… save by switching. information to be provided with your bill your bill must present prices with gst included, and include information on: whether you’re currently on the best plan, and how much you could save by switching – at least quarterly for electricity bills, and at least every four months for gas bills the victorian default offer (on the front page of every electricity bill) including how to access it. find out more about the best
Around 50 representatives from energy businesses, peak bodies and government came together today for a second industry roundtable, hosted by the Essential Services Commission and its chairperson Kate Symons, to understand the impact of coronavirus on the sector and on Victorian customers.
The roundtable heard there was concern that various support programs like JobKeeper and JobSeeker are likely masking a bigger problem that will emerge later in the year.
… offer price checks for all customers on tailored assistance . under the changes, retailers would also support eligible customers applying for a government utility relief grant . assistance is currently available for victorians experiencing bill stress through the payment difficulty framework as well as reforms such as the victorian default offer and energy best offer . from 1 july 2020 pay on time discounts will be capped while price changes on energy deals will be limited to every 12 …
Lighting product application guide
More resources are available on the VEU product applicants page.
31 July 2020
Lighting Product Application Guide
(pdf, 439.95 KB)
Where to get help
If
Victorian households and small businesses who are having trouble paying their water bills due to the coronavirus pandemic now have access to greater customer protections.
Fewer households are reaching out to their energy companies for help, but Victoria’s small businesses are falling further behind with their bills due to the impact of the coronavirus pandemic.
New data* from the Essential Services Commission shows calls for help and the proportion of residential customers who cannot pay at all have fallen to their lowest level since April.
During the coronavirus pandemic, we are regularly requesting data from Victorian water businesses on the number of water customers who:
- are on payment instalment plans
- are in hardship programs
- have received a water business hardship grant
- have applied for the utility relief grant
- have their water supply restricted.
The state’s independent economic energy regulator says prices are remaining stable with disconnections falling and fewer discounts have conditions attached.
The Essential Services Commission's quarterly energy market snapshot update shows prices remained stable between 30 June 2019 and 31 January 2020.
OVO Energy Pty Ltd (ACN 623 475 089) applied for a licence to sell gas by retail under section 25 of the Gas Industry Act 2001 (Vic).We may grant or refuse to grant applications for any reason we consider appropriate having regard to our objectives under the Gas Industry Act 2001 (Vic) and the Essential Services Commission Act 2001 (Vic).We granted the licence on 25 June 2020.
Victoria’s water businesses have improved their standing in the eyes of customers according to a quarterly survey conducted on behalf of the state’s water regulator.
The survey showed trust and overall satisfaction in the sector at an all-time survey high of 6.7 and 6.8 respectively out of 10 in March 2020. These are well above levels recorded a year earlier.
The commission’s director of pricing Marcus Crudden says the survey was conducted when many water businesses were still dealing with the impact
Essential Services Commission chair Kate Symons hosted an urgent roundtable with senior community help sector representatives to hear directly about how coronavirus is affecting consumers.
Representatives from a range of community service and small business organisations attended the forum to speak to commissioners about the impact of the virus on households and small business.
Some spoke about the ‘calm before the storm’ ahead of what is expected to be a significant increase in requests
From 1 July this year, households and small businesses will no longer face big penalties for missing an energy bill with the state’s energy regulator putting a cap on what retailers can charge you for not making a payment on time.The Essential Services Commission has set a cap of 3.62 per cent on new energy contracts entered into from 1 July 2020, slashing the potential cost of missing a payment in half.Commission chairperson Kate Symons says limiting how much you’ll pay for missing a deadline will help
11 June 2020
Media release: Dodgy invoices found during alleged misconduct investigation of energy efficiency company
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11 June 2020
Cyanergy compliance breach
Victorian water customers are moving onto hardship programs in record numbers during the coronavirus pandemic, new data collected by the state regulator shows.