We completed our review of the maximum taxi non-cash payment surcharge in Victoria. This surcharge applies when a taxi passenger pays for a fare using non-cash payment transaction options including credit, debit and charge card.
Our decision is to maintain the maximum taxi non-cash payment
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Water bills will rise over 2022–23, but increases will be below inflation for most Victorian residential customers.
The Essential Services Commission has confirmed the prices to apply from 1 July for the state’s 18 water businesses. Average bills for the year ahead for owner-occupier households will rise by $10 (one per cent) in Melbourne and $45 (four per cent) in regional Victoria.
The Essential Services Commission has proposed an increase to the maximum fares payable by passengers hailing a taxi from the street or at a taxi rank to address higher running costs and taxi driver shortages.
The commission is reviewing the maximum fares that can be charged for ‘unbooked’ taxi services, and has released a draft decision that proposes to increase maximum fares by 10.4 per cent for unbooked taxi trips.
… unaccounted for gas benchmarks review 2022 this review will calculate the unaccounted for gas benchmarks to apply from 2023 to 2027. breadcrumb home review initiation august 2022 2022-08-10 draft decision 31 october 2022 2022-10-30 consultation closed 25 november 2022 2022-11-25 final decision 19 december 2022 2022-12-18 overview unaccounted for gas (uafg) is the difference between the measured quantity of gas
11 August 2022
Lumo Energy enforceable undertaking 2022
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11 August 2022
Red Energy enforceable undertaking 2022
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12 August 2022
Updated approval forms
We have released an updated scoping plan approval form and combined scoping and project plan approval form for projects under the measurement and verification (M&V) method of the program’s project-based activities (PBA).
We have updated:
Average water bills will fall for more than two million metropolitan Melbourne households following a ruling by Victoria’s independent regulator.
Victoria’s energy regulator says it is rebuilding trust in the energy market by upholding consumer rights when energy companies fail to follow the rules.
The Essential Services Commission has issued $5 million in penalty notices since October 2018 with energy businesses paying a record $2.5 million last financial year alone.
Lead enforcement commissioner Sitesh Bhojani says acting against misbehaving energy companies ensures a level playing field for those who do play by the rules.
… water businesses may charge from 1 july 2023. breadcrumb home overview we have completed our review we released our final decisions on the maximum prices 14 victorian water businesses will charge for its services from 1 july 2023 to 30 june 2028. how this affects you the 14 water businesses included in our review provide water and sewerage services to domestic, business and rural customers across victoria. our determination impacts how much customers
A new report has found the coronavirus pandemic has had a significant economic, mental and emotional impact on people, especially among those who were already vulnerable.
In September 2021, we began a process of updating the Compliance and Performance Reporting Guideline for energy businesses. The updates strengthen protection for consumers and we sought feedback on our draft decisions and updates. Our consultation period closed in October 2021 and we published our final decision in February 2022.
The guideline describes the information energy retailers and distributors need to report to us on how they are performing and whether they are complying
31 August 2021
We received an enquiry from a stakeholder regarding which party was required to keep documentation relating to a project-based activities project.
… businesses told the essential services commission, they see opportunities to improve the way the framework operates. the roundtable session was the third held with energy leaders this year to discuss issues affecting the sector including the impact of the coronavirus pandemic. on that front, the leaders told the commission while disconnections are on hold with restrictions in place, average debt for those already behind on their bills is increasing. they said a broader conversation is
Residents of Bacchus Marsh, Gisborne, Sunbury, Melton, Macedon and Lancefield will have typical water bill increases held to inflation for a year to recognise the impact on household budgets due to coronavirus.
Useful resources
Updates to the VEU program
View administrative decisions made by the commission and other changes to the Victorian Energy Upgrades (VEU) program.
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The coronavirus pandemic continues to have significant health and economic effects across the Victorian community. We have been closely monitoring practices of energy businesses and the experience of customers since the start of the pandemic, as well as following measures being implemented at both a government and industry level to support customers affected.
Based on the evidence available to us since the start of the pandemic, we consider there is a need for targeted reforms to
Most Melbourne households will enjoy a drop in water bills for the year ahead, while bills in regional Victoria will mostly rise by less than inflation.
The Essential Services Commission has confirmed the prices to apply from 1 July for the state’s 16 water businesses providing urban water and sewerage services.
Commission pricing director Marcus Crudden says depending on water usage, city dwellers will pay a little less, while regional household bills will vary depending on the water business.
Victorians will no longer have to pay bills going back nearly a year if their retailer fails to bill them correctly with a rule change coming into effect on 1 January next year.
Victoria’s energy regulator, the Essential Services Commission has published a ruling to cut the amount of time retailers can back-bill a customer from nine months to four.
Commission chief executive John Hamill says the decision marks the final step in a two-year reform program.
Penalty notices
26 June 2020
AGL Sales penalty notices 2020 (undercharging)
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Further information