We have approved an application from Greater Western Water for a 12-month extension to its current regulatory period, to 30 June 2024.
Its regulatory period was set to end on 30 June 2023 as outlined in the price determinations for City West Water and Western Water.
Greater Western Water was established in July 2021 from the integration of City West Water and Western Water. The City West Water determination
Our regulatory responsibilities include investigating complaints submitted by port users in relation to the Port of Melbourne’s compliance with a pricing order (legislation that regulates how the port sets its prices, including the May 2020 amendment to the pricing order). Read more about our role in administering the Port of Melbourne pricing order.
A 'port user' is someone who uses the port's prescribed services. It doesn't extend
29 October 2021
Victorian Energy Upgrades (VEU) – Specifications 2018 – Version 11.0 release
The Department of Environment, Land, Water and Planning has released Version 11.0 of the VEU specifications which comes in effect from 30 October 2021. The changes include:
28 October 2021
Release of a new calculator based on ANSI/IES TM-21-19
The updated standard ANSI/IES TM-21-19 was released in October 2019. To date, an IES TM-21 Calculator based on the updated standard has not been available for the lighting industry to project long term lumen maintenance of LED light sources.
This page lists the events where a distributor's application for exclusion from the guaranteed service level scheme was granted, having satisfied the conditions we've set.
The guaranteed service level scheme is a performance based penalty framework on distributors. However, under specific conditions as set out in the Electricity Distribution Code of Practice, distributors can apply to seek exclusion from it where
AusNet Electricity Services Pty Ltd has paid $280,000 in penalties after allegedly failing to notify 36 customers of planned power interruptions.
AusNet reported to the commission that in March and April 2021, it failed to provide advance notice for two planned power interruptions in Melbourne’s eastern suburbs. Two of those customers were registered with AusNet as requiring life support equipment that relied on electricity supply.
… customer sentiment surveys 2020 we engaged the consumer policy research centre to monitor consumer sentiment in 2020 and during the coronavirus pandemic. breadcrumb home overview what we did we engaged the consumer policy research centre (cprc) to monitor consumer sentiment in 2020 and during the coronavirus pandemic. in addition … from 55 per cent in june 2020 to 62 per cent in october 2020. customer sentiment survey reports 2020 see the full reports
Wharfage fees for exports could be reduced and the fees for some imports increased under a proposal from the Port of Melbourne to rebalance its prescribed service tariffs for 2021-22.
Licence granted
Powerdirect Pty Ltd was granted a licence on 14 January 2004. The licence can be accessed via the resources tab.
Licence varied
This licence was last varied on 22 June 2022 with effect from 12 September 2022.
Licence revoked
Powerdirect Pty Ltd's licence was revoked effective from 4 April 2023.
… water worked with its customers to develop outcomes, with accompanying measures and targets to track its performance each year. central highlands water’s outcome commitments to its customers are: customer care equity sustainability reliable water and wastewater services. read our fact sheet on the final decision 23 june 2023 fact sheet - central highlands water (pdf, 266.96 kb) consultation on our draft decision we consulted on our draft decision between 12 april and 12 may 2023. all
… update on assessment of pending certificate claims for refrigerated cabinet installations we are continuing the assessment of pending certificate claims for refrigerated cabinet installations to review whether they comply with the program rules. breadcrumb home update on assessment of pending certificate claims for refrigerated cabinet installations 9 september 2022 we are continuing our assessment of pending certificate
Licence granted
Elysian Energy Pty Ltd was granted a licence on 19 December 2018.
The Essential Services Commission initiated a retailer of last resort process for Elysian Energy Pty Ltd on 2 September 2022.
Licence revoked
Elysian Energy Pty Ltd's licence was revoked effective from 10 October 2022.
We have completed our review of the maximum prices to apply for Coliban Water customers from 1 July 2023.
We conducted our assessment against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order (PDF), and the commission’s PREMO pricing framework.
You can find out more on how we engaged on this review at Engage Victoria. You can also view our final decision media release
We have completed our review of the maximum prices to apply for East Gippsland Water customers from 1 July 2023.
We conducted our assessment against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order (PDF), and the commission’s PREMO pricing framework.
You can find out more on how we engaged on this review at Engage Victoria. You can also view our final decision media release
… (docx, 8.21 mb) 30 september 2022 lower murray water price review model - rural (xlsm, 2.2 mb) 30 september 2022 lower murray water price review model - urban (xlsm, 1.75 mb) 30 september 2022 lower murray water 2023 price submission - urban ncc wastewater model (xlsx, 237 kb) 30 september 2022 lower murray water 2023 price submission - urban ncc water model (xlsx, 275.8 kb) feedback on lower murray water's price submission we consulted on lower murray water's price submission
We have completed our review of the maximum prices and service levels to apply for Southern Rural Water customers from 1 July 2023.
We conducted our assessment against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order (PDF), and the commission’s PREMO pricing framework.
You can find out more on how we engaged on this review at Engage Victoria. You can also view our final decision
We have completed our review of the maximum prices and service levels to apply for Westernport Water customers from 1 July 2023.
We conducted our assessment against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order (PDF), and the commission’s PREMO pricing framework.
You can find out more on how we engaged on this review at Engage Victoria. You can also view our final decision media
… ausnet electricity services pty ltd – electricity distribution licence ausnet electricity services pty ltd was granted a licence to distribute electricity in october 1994, which was varied in august 2022. breadcrumb home overview licence granted ausnet electricity services pty ltd was …
Licence granted
AusNet Electricity
… your consumer rights in the victorian energy upgrades program all victorian energy upgrades program accredited providers and third parties operating on their behalf must follow the code of conduct when engaging with households and businesses about the program. breadcrumb home overview from 1 august 2024, doorknocking is banned under the victorian … accurate information about the goods or services being provided, including the suitability for their purpose comply with spam laws if sending
The prices households will pay for water services are under review as Victoria’s economic regulator examines pricing proposals from 14 of the state’s water businesses*.