Licences granted
Shell Energy Retail Pty Ltd was granted an electricity retail licence on 31 October 2007 and a gas retail licence on 13 February 2013. The licence can be accessed via the resources tab.
Licences varied
The licences were last varied on 28 July 2022 (with effect from 12 September 2022).
Licence granted
Origin Energy (Vic) Pty Ltd was granted a gas retail licence on 11 December 2017. The licence can be accessed via the resources tab.
Licence varied
This licence was last varied on 28 July 2022 (with effect from 12 September 2022).
Licence granted
CovaU Pty Ltd was granted a gas retail licence on 25 February 2015. The licence can be accessed via the resources tab.
Licence varied
This licence was last varied on 22 June 2022 (with effect from 12 September 2022).
Licence granted
Alinta Energy Retail Sales Pty Ltd was granted a gas retail licence on 2 February 2012. The licence can be accessed via the resources tab.
Licence varied
This licence was last varied on 22 June 2022 (with effect from 12 September 2022).
Licence granted
1st Energy Pty Ltd was granted a gas retail licence on 28 November 2018. The licence can be accessed via the resources tab.
Licence varied
This licence was last varied on 22 June 2022 (with effect from 12 September 2022).
Licence granted
WINconnect Pty Ltd (ACN 112 175 710) applied for a licence to sell electricity by retail under section 18 of the Electricity Industry Act 2000 (Vic).
We granted the licence on 19 June 2013. The licence can be accessed via the resources tab.
Licence varied
This licence was last varied on 4 September 2023.
Licence revoked
WINconnect Pty Ltd's licence was revoked with effect from 6 November 2023.
For the first time since 2014, the maximum fares for ‘unbooked’ taxis will increase in response to higher fuel costs and a driver shortage.
Licence granted
CovaU Pty Ltd was granted a licence on 25 February 2015. The licence can be accessed via the resources tab.
Licence varied
This licence was last varied on 22 June 2022 with effect from 12 September 2022.
11 October 2021
Update in definition of voltage reduction units
We have updated our lighting product application guide to clarify the definition and requirements of voltage reduction units for product category 34 (building based lighting upgrade products).
21 October 2021
Changes to certificate creation form for public lighting upgrade
Following stakeholder feedback, we have made several amendments to the public lighting upgrade (activity 27) certificate creation form:
25 October 2021
Extension for relevant entities to surrender 2021 compliance year certificate liability
Letter from the CEO of the commission
(pdf, 133.35 KB)
25 October 2021
The commission has decided to extend the due date for
In a year where stay-at-home restrictions led to bigger power bills for many Victorians, almost 200,000 homes will save an average of $229 per year thanks to energy efficiency upgrades.
… changes to requirements for water heating and space heating activities we have made changes to our requirements and product criteria in relation to water heating and space heating activities under the victorian energy upgrades program. breadcrumb home changes to requirements for water heating and space heating activities 11 november 2021 following stakeholder feedback, we have made changes to our requirements and product criteria in relation to water heating and space heating activities
As we reach the end of another challenging year, we wanted to share some of the approaches the water sector has taken to provide more targeted customer support during the coronavirus pandemic.
Context for this review
In 2021 we foreshadowed with stakeholders that a process would be undertaken to review and update all Victorian energy retail licences. We are now getting that process underway.
We have written to each retailer with a proposal to vary their licences. The changes we are proposing to the licences are predominantly administrative in nature and proposed for one of three reasons:
- to reflect recent changes to the regulation of energy in Victoria,
The second year of economic challenges brought on by the coronavirus pandemic has seen the number of Victorian customers in hardship programs continue to increase, but at a slower rate.
The state’s independent water regulator has adjusted the maximum interest water businesses can charge customers who don’t pay bills on time, up from 2.9 per cent to 5.3 per cent.
Each year the commission sets the maximum interest rate water businesses may charge customers for unpaid bills, based on up-to-date information on borrowing rates.
Pricing director Marcus Crudden said that the commission’s role provides an important protection for customers that may have missed a bill deadline.
The Victorian energy regulator has suspended Sara Corporation Pty Ltd, trading as Australian State Energy Upgrades (ASEU), from participating as an accredited person in the Victorian Energy Upgrades program for allegedly breaching program rules.
… first steps in goulburn-murray water price review 21 june 2022 the state’s independent pricing regulator has released draft guidance for goulburn-murray water as the water business consults with customers on prices to apply from 1 july 2024. the essential service commission is seeking feedback on its draft guidance paper , which sets out what goulburn-murray
We are aware of instances of large numbers of refrigerated cabinets being dumped on the street or provided to customers who don’t want them.
As the administrator and regulator of the Victorian Energy Upgrades program, the Essential Services Commission considers this behaviour to be completely unacceptable.