Fee waivers, reductions and refunds
Information on circumstances in which VEU program fees may be waived, reduced or refunded can be found here.
VEU program - Fee waivers, reductions and refunds
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FeesThe
We are responsible for setting and annually reviewing the Victorian Default Offer prices. The default offer is designed to be a simple, trusted and reasonably priced electricity option that safeguards customers that are unwilling or unable to engage in the market.
We have made our final decision on the Victorian Default Offer prices to apply from 1 July 2023 to 30 June 2024.
Victorian Default Offer 2023-24: Final Decision
The state’s energy regulator has given Pan West Group Australia Pty Ltd, trading as Green Target Australia, a three-month suspension from participating as an ‘accredited person’ in the Victorian Energy Upgrades program over allegations the business breache
… green target australia alleged compliance breach 2022 in november 2022, we suspended green target australia for a period of three months and required them to surrender 14,987 certificates after allegedly breaching the rules of the victorian energy upgrades program. breadcrumb home green target australia alleged compliance breach 2022 in november 2022, we gathered evidence of breaches involving energy efficient lighting upgrades across farms and
Victoria’s energy regulator is inviting feedback as it develops an enforceable code of practice that will apply to electricity transmission companies when accessing private land.
The Essential Services Commission today launched a consultation paper which will help to shape a new Land Access Code of Practice, being developed in response to community concerns about the ways a company was accessing private land for a major transmission project.
… revocation of green target australia's veu program accreditation in february 2023, we revoked the accreditation of pan west group australia pty ltd, trading as green target australia (gta) for failing to comply with a condition imposed on its accreditation, after allegedly breaching program rules. breadcrumb home revocation of green target australia's veu program accreditation in february 2023, we r evoked the accreditation of pan west group
The Essential Services Commission has accepted a court enforceable undertaking from Momentum Energy Pty Limited (Mome
More information
17 February 2023
Media Release: Regulator warns industry of forthcoming expanded enforcement powers after subcontractors allegedly breach Victorian Energy Upgrades program rules
… will take effect from 1 october 2024. next steps we will monitor the effectiveness of the new gas distribution code of practice (version 1) in achieving its objectives. we may review and amend the code of practice as needed in accordance with our stakeholder engagement framework. if you have any questions about the gas distribution code of practice (version 1), please contact energyreform@esc.vic.gov.au . public engagement and consultation summaries we published a public engagement
The Essential Services Commission today released a draft decision for consultation that proposes increases to the Victorian Default Offer to come into effect from 1 July 2023.
The draft decision proposes an increase of around $426 for residential customers, with typical bills increasing from $1,403 to around $1,829 per year. For small business customers, typical bills would increase by around $1,738, from $5,620 to around $7,358 per year.
… south gippsland water’s proposed five-year pricing plan receives preliminary approval – customers to have their say ahead of final decision 30 march 2023 the essential services commission has released its draft decision on south gippsland water’s proposed five-year pricing plan for consultation, … will increase by two per cent per year for two years over 2023-25, then three per cent per year for the
The Essential Services Commission has released its draft decision on Central Highlands Water’s proposed five-year pricing plan for consultation, ahead of a final decision to be issued in June.
12 January 2023
Notifying customers when contracts change or end
We issued a letter to retailers to remind them of their obligations to provide customers with appropriate notice prior to price changes or benefit changes or the end of fixed term contracts.
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Five energy retailers have paid a combined total of almost $1 million in penalties for allegedly failing to meet legal obligations in place as part of the Victorian Energy Upgrades program.
Click Energy, Red Energy, Lumo Energy, M2 Energy and Weston Energy paid the penalties after allegedly failing to surrender the required number of Victorian energy efficiency certificates to offset their legislative liability under the program in 2021.
We have approved 2023-24 prices for Goulburn-Murray Water. You can find the approved prices here.
We reviewed Goulburn-Murray Water's proposed 2023-24 prices to ensure they meet the requirements of the 2020 determination. Our review found the proposed prices met the requirements of the determination.
Consultation on Goulburn-Murray Water's application and proposed schedule of prices closed on 19 May 2023. We did not receive any submissions.
For further
After seven years as Chief Executive Officer, Dr John Hamill will be leaving the Essential Services Commission. He will be finishing on 9 June.
Commission chairperson Kate Symons said Dr Hamill has led the management of the organisation with integrity and commitment to deliver regulatory outcomes across the state’s energy, water, transport and local government sectors that protect and serve Victorian consumers.
“On behalf of my fellow commissioners, we are grateful to John for his support, leadership
Energy businesses that fall short of their obligations to Victorian energy consumers can expect tough action from the regulator, warned Commissioner Sitesh Bhojani as the Essential Services Commission announced its energy compliance and enf
Maximum fares for unbooked taxis will increase 4.1 per cent from 1 October 2023 following an annual fare adjustment.
The adjustment equates to an estimated increase of $0.61 for a three-kilometre trip in Melbourne’s central business district (CBD), or $2.26 to travel from the CBD to the international airport.
The Essential Services Commission has appointed Baethan Mullen as Executive Director – Victorian Energy Upgrades following a competitive recruitment search.