… guidance note 6 (2020): considering customers’ circumstances when discontinuing their tailored assistance, clauses 83(1), 89(1)(aa) and (a) (no longer in force) initially published on 28 october 2020, this guidance note is no longer in force with the release of the payment difficulty framework guideline on 24 july 2024. breadcrumb home guidance note 6 … framework guideline for assistance in meeting their obligations
This guidance was published prior to the Energy Retail Code becoming a code of practice under Part 6 of the Essential Services Commission Act 2001 and is subsequently being restructured. The obligations that are the subject of this guidance note (previously located in clauses 35A and 35C of the Energy Retail Code) can now be found in clauses 77 and 79 of the Energy Retail Code of Practice.
Falling wholesale electricity prices mean Victorian households and small business customers on a default electricity offer will see their annual bills reduced from 1 January 2021.
In a final decision released today by the state’s economic regulator, the Victorian Default Offer will fall by 10 per cent or $159 a year on average for households, and 14 per cent or $916 a year on average for small businesses.
Essential Services Commission pricing director Marcus Crudden says the decision will provide bill
… sign’ 30 november 2020 victoria’s independent economic regulator says the energy industry has supported customers through the coronavirus pandemic to date and hopes this continues into the new year. the essential services commission’s 2019–20 annual energy market report shows 50 thousand victorian households and small businesses received assistance with their energy bills as the pandemic hit household incomes. commission chairperson kate symons says there was also a big
… pacific blue retail pty ltd - electricity retail licence pacific blue retail pty ltd was granted a licence to sell electricity by retail in august 2012. breadcrumb home overview licence granted pacific blue retail pty ltd was granted an electricity retail licence on 1 august 2012. the licence can be accessed via the
Licence granted
Lumo Energy Australia Pty Ltd was granted a licence on 25 October 2017. The licence can be accessed via the resources tab.
Licence varied
This licence was last varied on 28 July 2022 with effect from 12 September 2022.
Licence granted
Origin Energy Electricity Limited was granted a licence on 25 October 2017. The licence can be accessed via the resources tab.
Licence varied
This licence was last varied on 28 July 2022 with effect from 12 September 2022.
On 20 April 2022, Wangaratta Solar Farm Pty Ltd (ACN 608 644 435) has applied for a licence to generate electricity for supply or sale, and to sell electricity under section 18 of the Electricity Industry Act 2000 (Vic).
Consultation of the licence application closed on 14 October 2022. We did not receive any submissions.
We granted the licence on 7 December 2022. This licence was varied on 24 October 2023.
… updates to the veu certificate creation process victorian energy upgrades (veu) accredited persons will need to provide information about lead generation and acknowledge their compliance with the code of conduct when creating certificates. breadcrumb home … for any veu activity. i acknowledge that i have ensured that all scheme participants have complied with the code of conduct contained in the victorian energy efficiency target regulations 2018, before submitting a
I'm a Senior Licensing and Regulatory Advisor in the Energy team at the commission.
I have extensive experience in the energy industry. I actually used to work at Shell as an industrial chemist so I've seen both sides. I was drawn to this role because I know that people can feel powerless or even frightened when they're confronted with a higher-than-expected energy bill or a surprise debt. I'm very passionate about the welfare of Victorian consumers.
Penalty notices
10 October 2022
QEnergy penalty notices 2022 (incorrect charging)
(pdf, 1.58 MB)
More information
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17 January 2023
Special care needs to be taken by accredited persons and scheme participants when draught proofing and weather sealing premises where there are existing flueless gas space heaters or open-flued gas space heaters installed. These appliances require a certain amount of fixed ventilation to exhaust the products of combustion from the premises and to operate safely. Weather sealing and draught proofing in premises with these heaters can contribute to the risk of carbon monoxide poisoning.
The Essential Services Commission’s annual report outlines the key regulatory outcomes delivered in 2021–22 to support Victorians to access vital water, energy, transport and council services.
More information
Momentum Energy wrongful disconnection enforceable undertaking 2023
(pdf, 1.51 MB)
16 February 2023
Media release: Momentum Energy allegedly wrongfully disconnects customer
Each year we consult on the minimum electricity feed-in tariff that your energy company is allowed to pay you for power you export to the grid (from sources including solar panels). We receive a lot of stakeholder feedback and questions on the minimum feed-in tariff.
In this article we look at one of the most common questions.
The Essential Services Commission has released its draft decision on Gippsland Water’s proposed five-year pricing plan before a final decision is issued in June.
The Essential Services Commission has released its draft decision on GWMWater’s proposed five-year pricing plan before a final decision is issued in June.
On 24 October 2022, Ferguson Wind Farm Pty Ltd (ACN 608 631 321) applied for a licence to generate electricity for supply or sale, and to sell electricity under section 18 of the Electricity Industry Act 2000. At the time Ferguson Wind Farm Pty Ltd applied for the licence, its ultimate holding companies were EIP Ruby Renewables Invest GmbH and BayWa EEH GmbH.
Ferguson Wind Farm Pty Ltd withdrew the licence application on 2 December 2022 because its ownership was
… access with the purpose of minimising the impact of access and improving consultation with affected parties, including landowners, occupiers and other parties interested in the land. the land access code of practice does not apply to operation and maintenance activities for existing transmission assets, voluntary access agreements, land that is not private land, or where land is accessed in accordance with an existing easement. the land access code of practice came into effect on friday
Regulator seeks feedback on proposed approach to set electricity default offer prices for Victorians
… regulator seeks feedback on proposed approach to set electricity default offer prices for victorians 08 december 2022 victoria’s independent economic regulator is calling for feedback on its proposed approach to setting electricity default offer prices for 2023-24 . the victorian default offer is a simple … rather than energy retailers. it provides victorians with access to a fair electricity deal even if they are unable