Report shows Victorians missed out on millions of dollars in energy bill savings last financial year
Victorian households could have saved an estimated $191 million on electricity bills and $89 million on gas bills last financial year if they had been on their retailer’s best offer, according to data from the Essential Services Commission’s latest Victorian Energy Market Report.
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9 October 2023
News update: Regulator takes action against accredited businesses over alleged inaccurate claims of energy upgrade activities and non-compliant installations
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More information
9 October 2023
News update: Regulator takes action against accredited businesses over alleged inaccurate claims of energy upgrade activities and non-compliant installations
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AGL Sales Pty Ltd (AGL) has paid a total of $799,656 in penalties after allegedly failing to calculate its ‘deemed best offer check’ in line with the prescribed formula for 22 customers over the period March to June 2022.
An energy retailer’s ‘deemed best offer’ is typically their cheapest generally available offer. It does not include one-off gifts or sign-up credits and is based on customer energy usage over the past year.
17 October 2023We have released an update to the Water Heating and Space Heating and Cooling Activity Guide and
… you can access the results and find out about how customers rate their water business . resources how we regulate the water sector we regulate victorian water businesses through price reviews, codes, guidelines and performance monitoring. (, ) water concessions and benefits - department of families, fairness and housing find out about the types of concessions and benefits available to you as a water customer. (, ) water industry and customers - department of energy,
… origin pays almost $300,000 in penalties for alleged debt recovery failures affecting customers experiencing family violence 27 february 2024 origin energy electricity limited and origin energy (vic) pty ltd (together, origin ) has paid $295,872 in penalties for 8 alleged contraventions of victoria’s energy laws. origin allegedly referred 6 customers affected by family violence to a debt recovery agency without considering the potential
… serious personal injury. serious misleading, deceptive or fraudulent conduct. conduct that seriously compromises program integrity. conduct that seriously compromises the program's reputation. strategic priorities – remainder of 2023–24 heat pump water heater installations: making sure accredited persons provide accurate information about the type and number products they are replacing. baseline manipulation: making sure accredited persons provide accurate information about the
… jemena enters enforceable undertaking for allegedly failing to notify customers of a planned interruption 15 march 2024 the essential services commission has accepted a court enforceable undertaking from jemena electricity networks (vic) ltd (jemena) after it allegedly failed to notify 49 customers of a planned power interruption in heidelberg heights in april 2023. one of those customers was a registered user of life support equipment
The Essential Services Commission has today released the March 2024 Victorian Energy Market Report (VEMR). The report covers the period from 1 October to 31 December 2023.
… ausnet electricity services pty ltd (acn 064 651 118) alleged failure to maintain outage tracker during february 2024 storm event we accepted an enforceable undertaking from ausnet for allegedly failing to maintain outage tracker during february 2024 storm event. breadcrumb home … a court enforceable undertaking from ausnet after it allegedly failed to maintain its outage tracker during unplanned interruptions on 13 february 2024. under the enforceable undertaking,
The Essential Services Commission has taken enforcement action against nine accredited businesses over non-compliant refrigerated cabinet activities in the Victorian Energy Upgrades program.
… compliance and enforcement policy (, ) proposal to amend the water industry standards we are proposing to introduce an obligation on water businesses to report to the essential services commission on breaches of our water industry standards. (, ) enforceable undertakings we can accept enforceable undertakings from water businesses to support the long-term interests of victorian water consumers. an enforceable undertaking is an
… south east water enters enforceable undertaking over alleged breaches of family violence customer protections 20 june 2023 the essential services commission has accepted a court enforceable undertaking from south east water corporation (south east water) over allegations it failed to uphold critical protections in place to support customers affected by family violence. following a referral from the energy and water ombudsman (victoria
The Essential Services Commission has released its final decision on South East Water’s five-year pricing plan, with typical bills in 2023-24 set to increase by $23.
This means typical annual water and sewerage bills for residential owner occupier customers will increase 2.3 per cent – from $967 to $990 – from 1 July 2023.
… are strong rules in victoria for retailers to offer and provide payment support to customers, which can help alleviate the burden of rising energy costs. “there are a range of options available for consumers, including payment plans and concessions, rebates, and utility relief grants.” “we expect retailers to engage with customers who may be experiencing hardship, and we also encourage consumers to contact their retailer early if they need assistance,” commissioner symons said. the
On 19 December 2018, LMS Energy Pty Ltd (ACN 059 428 474) applied for a licence to generate electricity for supply or sale, and to sell electricity under section 18 of the Electricity Industry Act 2000 (Vic).
Consultations on the application closed on 16 January 2019. We did not receive any submissions.
We granted the licence on 6 February 2019. This licence was varied on 6 July 2023.
The Essential Services Commission has published a new Information Gathering Notice Guideline to support individuals and businesses to understand and comply with compulsory information gathering notices issued by the commission.
… resetting the greenfields negotiated electricity connection customer service standards 2023 we require distribution businesses to report against the greenfields negotiated electricity connection customer service standards when working with developers and contractors to connect new housing developments to electricity. breadcrumb home consultation paper 12 … business report against their customer service standards can be found on our
15 December 2022
Updates to product application guides
We have updated two product applications guides. Please see a brief description of the changes below.
Water Heating and Space Heating/Cooling Product Application Guide
The changes to the Water Heating and Space Heating/Cooling Product Application Guide are: