This report is a guide on how the electricity and gas markets are performing. It aims to help customers piece together how the energy retail market works, and what they need to do to get the best out of it.
Victorian Energy Market Report
We regularly report on the performance of the Victorian energy market
Our Victorian Energy Market Report helps customers piece together key facts about the energy industry. We provide updates on the energy market throughout the year.
These reports provide information on:
- compliance of energy licensees with the energy rules
- prices of electricity and gas retail offers throughout the year
- performance of energy companies in areas such as customer service and assistance for customers in payment difficulty.
Our latest update on the Victorian energy market report
Our update provides important information about the Victorian energy market from July to December 2020 on areas such as:
- our education campaign – It's Your Energy
- the price of energy offers available in the market as at 31 January 2021
- update to the Victorian Default Offer
- newly licensed energy companies
- disconnections of energy customers for non-payment up to March
- how energy companies are complying and performing against their regulatory obligations (energy rules)
- recent changes to the energy rules.
Prices of energy offers have decreased
A large proportion of residential electricity and gas market offers now are without discounts. The median residential offer is six per cent lower for electricity and four per cent lower for gas, compared to June 2020.
Compliance action taken on retailers breaching the rules
Retailers paid almost $1 million in penalties or refunds to customers for incorrect charges or failing to include best offer messages on bills. We continue to monitor and respond to potential breaches of our energy rules, to protect customers and deter future non-compliance.
Disconnections for non-payment at low levels but resumed in December 2020
After the lifting of Victorian government coronavirus restrictions, disconnection levels are still very low compared to previous years but have resumed again from December 2020. There were 396 residential electricity and 172 residential gas customers disconnected for non-payment in December 2020.
Victorian energy market report and updates in 2020-21
Victorian energy market report and updates in 2019-20
Victorian energy market report and updates in 2018-19
Victorian energy market report and updates in 2017-18
Victorian Energy Market Report 2016-17
Licensed energy businesses audit fact sheets 2016-17
Victorian Energy Market Report 2015-16
Victorian Energy Market Report Updates: 2016-2017
Energy retail performance reports
These reports pre-date the Victorian Energy Market Report.