Victorian Energy Market Report

Read our latest 2017-18 energy market report

This annual report provides a summary of the state's energy market in 2017-18.

Key findings of the report include:

• more people were signed up to hardship programs (up 25 per cent)
• residential disconnections increased substantially (up 20 per cent) from 46,083 to 55,474
• call wait times almost doubled from an average 46 seconds to 88 seconds (up 91 per cent)
• average residential electricity and gas prices increased up to 16 per cent
• average debt for new participants was $1,377 - up 11 per cent on 2016-17
• nine licences were granted, including six new generation licences (two solar farms and four wind farms).

This report also covers average price changes in the energy offers available for residential and small business customers and provides an overview of our auditing activities.

Please note that this report supersedes the Victorian Energy Market Snapshot 2017-18 issued on 29 November 2018. Unfortunately, we were not able to release our full annual report by the end of last year due to the inability of AGL to provide reliable performance data in time.

We regularly report on the performance of the Victorian energy market

We provide updates on the energy market throughout the year.

These reports provide information on:

• compliance of energy licensees with the energy rules
• prices of electricity and gas retail offers throughout the year
• performance of energy companies in areas such as customer service and assistance for customers in payment difficulty.

We also publish the results of our audits of energy businesses, and the standard contract prices published by retailers.