This report is a guide on how the electricity and gas markets are performing. It aims to help customers piece together how the energy retail market works, and what they need to do to get the best out of it.
Victorian Energy Market Report
Our latest update provides important information about the Victorian energy market from April to June 2021 on areas such as:
- disconnections of energy customers for non-payment and energy customer debt
- newly licensed energy companies and other changes in the energy market
- how energy companies are complying and performing against their regulatory obligations (energy rules).
Victorian Energy Market Update: September 2021
You can also read our media release about this report.
Disconnections for non-payment remain low
Disconnections for non-payment have continued but stopped during the stay-at-home orders in Victoria and remained low between April and June 2021.
Energy customers receiving assistance appear to be falling further behind in their bills, compared to the past two years
The average debt for electricity of electricity residential customers receiving tailored assistance was at its highest level in April 2021 since the introduction of the payment difficulty framework in January 2019. However, since then those debts have fallen slightly.
Victorian energy business continued to be held to account
Retailers paid almost a million dollars in penalties in the June 2021 quarter.
Reporting on the competitiveness of the market
As part of our assessment of the energy retail market's competitiveness and efficiency, we developed a framework to help us monitor and report on the competitiveness and efficiency of the market. It will enable us to uncover insights that can meaningfully shape regulatory and policy decision-making, particularly when identifying evidence of market failure.
We are now reporting on the competitiveness of the market through those reports.
Victorian energy market report and updates in 2020-21
Victorian energy market report and updates in 2019-20
Victorian energy market report and updates in 2018-19
Victorian energy market report and updates in 2017-18
Victorian Energy Market Report 2016-17
Licensed energy businesses audit fact sheets 2016-17
Victorian Energy Market Report 2015-16
Victorian Energy Market Report Updates: 2016-2017
Energy retail performance reports
These reports pre-date the Victorian Energy Market Report.