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Energy Retail Code

This code sets out the rules electricity and gas retailers must follow when selling energy to Victorian customers.

Overview

This code sets out the rules electricity and gas retailers must follow when selling energy to Victorian customers.

It covers areas including:

customer contracts
billing disputes
payment difficulties
contents of bills.

We review and amend the code to reflect legislative and statutory requirements, and to make sure it meets changing requirements.

This page allows you to access amendments that are yet to commence and past versions of the code.

Current version of the energy retail code

2 February 2020

Energy Retail Code (version 15)

Word document

(docx, 546.16 KB)

2 February 2020

Energy Retail Code (version 15)

PDF document

(pdf, 1.4 MB)

Pending code changes

These indicate changes we will make to the code on a certain date. View our pending code changes to see when certain changes to the code will take effect.

Ensuring contracts are clear and fair 2019

We have made changes to ensure electricity and gas contracts are clear and fair, in response to recommendations made by the independent bipartisan review of electricity and gas retail markets in 2018. Changes will take effect from 1 July 2020.

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