This code sets out the rules electricity and gas retailers must follow when selling energy to Victorian customers.
Energy Retail Code
Overview
This code sets out the rules electricity and gas retailers must follow when selling energy to Victorian customers.
It covers areas including:
- customer contracts
- billing disputes
- payment difficulties
- contents of bills.
We review and amend the code to reflect legislative and statutory requirements, and to make sure it meets changing requirements.
This page allows you to access amendments that are yet to commence and past versions of the code.
Current version of the energy retail code
Transitional arrangements relating to life support equipment commenced on 2 January 2020. View the strengthening protections for life support customers page for details.
Pending code changes
These indicate changes we will make to the code on a certain date. View our pending code changes to see when certain changes to the code will take effect.