Contents Water performance report 2018-19 What we found in 2018-19 Why we report on performance How much households use and pay for water 2018-19 at a glance Average household water use Typical household bills Concession customers Customers on flexible payment plans Government-funded grants scheme Water business hardship grants Actions for non-payment of bills How water businesses respond to their customers Water and sewer network reliability How much water is recycled PDFWater performance report 2018-19 Water performance report 2018-19Published 10 December 2019Water business hardship grants