Contents Water performance report 2018-19 What we found in 2018-19 Why we report on performance Why performance reporting is important Our new pricing framework Our regulatory functions The data used in this report Access all of our 2018-19 water performance resource How much households use and pay for water How water businesses respond to their customers Water and sewer network reliability How much water is recycled PDFWater performance report 2018-19 Water performance report 2018-19Published 10 December 2019Why we report on performance