Contents Water performance report 2018-19 What we found in 2018-19 Why we report on performance How much households use and pay for water How water businesses respond to their customers 2018-19 at a glance Water business customer service How customers rate their water business Complaints made to water businesses Water quality complaints made to water businesses Water and sewer network reliability How much water is recycled PDFWater performance report 2018-19 Water performance report 2018-19Published 10 December 2019How water businesses respond to their customers