We have completed our review

We released our final decisions on the maximum prices to apply for Goulburn-Murray Water and Greater Western Water customers from 1 July 2024 to 30 June 2028.

How this affects you

Greater Western Water provides water and sewerage services to residential and business customers in metropolitan Melbourne.

Goulburn-Murray Water provides water and drainage infrastructure services to rural customers in northern Victoria.

Our determination impacts how much customers will pay for the services they receive from their water business, and the key service outcomes they can expect for the period from 1 July 2024.

Our review and consultation process

We reviewed submissions from Goulburn-Murray Water and Greater Western Water on their proposed prices and key service outcomes to apply from 1 July 2024.

The two water businesses submitted their proposals on 29 September 2023.

The proposals were assessed against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order, and the commission’s PREMO pricing framework.

PREMO includes incentives for each water business to put forward its best offer to customers and deliver the outcomes its customers value most.

This review was the second round under PREMO for Greater Western Water, where its price submission demonstrated how it is building on its previous proposals to deliver great value to its customers.

This was the first review under PREMO for Goulburn-Murray Water.

We sought feedback from customers and stakeholders on the water businesses' proposals and on our draft decisions, to inform our decision-making process.

We held two separate public forums and received 24 submissions from a range of stakeholders via Engage Victoria and email.

Recordings of both forums, the public submissions and an engagement summary are available on the below pages for each water business. Note: two submissions were marked confidential, and have not been published in accordance with our Submissions Policy.

Following consultation, we issued a determination that sets the maximum prices that each water business may charge its customers from 1 July 2024.

We released the final decisions on 18 June 2024.

Learn more about water price regulation

Read about how water bills are calculated and how we regulate the water sector

Got questions?

Contact us for more information.