22 July 2022
Assessment of pending Victorian energy efficiency certificates
The Essential Services Commission thanks you for your ongoing support as we continue our investigation into multiple installations of refrigerated cabinets under the Victorian Energy Upgrades (VEU) program.
As we communicated earlier this month, we have recommenced our assessment of pending Victorian energy efficiency certificates for the refrigerated cabinet activity, focusing initially on those claims that
We hosted our second community sector roundtable for 2022 in late July. Our chairperson commissioner Kate Symons hosted the event, marking our 12th community sector roundtable since April 2020.
The Victorian energy regulator has accepted court enforceable undertakings from EnergyAustralia Pty Ltd,
Origin Energy Electricity Limited (Origin Energy) has paid over $70,000 in penalties after allegedly breaching rules that protect Victorians relying on electricity for life support or facing bill stress.
The Essential Services Commission issued two penalty notices to Origin Energy in July 2022 following a four-month investigation into consumer protection breaches self-reported by the retailer.
Commissioner Sitesh Bhojani says Origin Energy’s alleged failure on these occasions to uphold protections that
Licence granted
AGL Sales (Queensland) Pty Ltd was granted a licence on 31 October 2017. The licence can be accessed via the resources tab.
Licence varied
This licence was last varied on 22 June 2022 with effect from 12 September 2022.
Licence granted
Sumo Power Retail Pty Ltd was granted an electricity retail licence on 26 November 2014 and Sumo Gas Pty Ltd was granted a gas retail licence on 17 February 2017. The licences can be accessed via the resources tab.
Licence varied
The licences were last varied on 22 June 2022 (with effect from 12 September 2022).
Licence granted
Blue NRG Pty Ltd was granted a licence on 23 March 2012. The licence can be accessed via the resources tab.
Licence varied
This licence was last varied on 22 June 2022 with effect from 12 September 2022.
Licence granted
M2 Energy Pty Ltd was granted a gas retail licence on 19 September 2007. The licence can be accessed via the resources tab.
Licence varied
This licence was last varied on 28 July 2022 (with effect from 12 September 2022).
Licence granted
Diamond Energy Pty Ltd was granted a licence on 17 October 2007. The licence can be accessed via the resources tab.
Licence varied
This licence was last varied on 22 June 2022 with effect from 12 September 2022.
Meeting with the heads of power companies last week, Essential Services Commission chair Kate Symons, said the latest data shows more signs of energy stress are emerging.
“Average debt for residential customers who can’t pay for their ongoing usage has increased to $1,588, 13 per cent higher than in April.
Victoria’s energy regulator has required People Energy to pay a $335,550 penalty after it failed to surrender enough certificates to offset its liability for the 2019 compliance year under the largest energy efficiency program in the country.
The Victorian Energy Upgrades program helps households and small businesses cut their energy bills by installing more energy efficient products. The program is funded by energy retailers who purchase certificates in proportion to the volume of electricity and gas
This guidance note is no longer in force.
Current maximum embedded network pricing
The General Exemption Order, which outlines embedded network rules, includes rules about the maximum pricing that an embedded network can charge a customer.
The coronavirus pandemic continues to have significant financial impact on Victorian households and small businesses, according to the state’s independent economic regulator.
However, the Essential Services Commission says it is too early to tell whether the staged reduction of the JobSeeker and JobKeeper allowances is further affecting the situation.
… customers have paid for a smart meter. the smart meter regulatory framework exists to make sure the market and customers are realising the benefits from the smart meter roll out. what was audited we required auditors to examine distributors’ compliance with the smart meter regulatory framework during the 2018–19 financial year by asking: are electricity distributors’ smart meters performing to required standards? are electricity distributors making smart meter data available to customers
In 2020, we ran better practice workshops to enhance support to water customers affected by the coronavirus pandemic.
The workshops were designed to:
- support water businesses to implement specific coronavirus support principles introduced by National Cabinet (and which we adopted into our water customer service codes in August 2020)
- promote sharing and widespread adoption of better practice approaches to customer support
Hundreds of customers have had their gas and electricity disconnected over the past two months, as the financial impact of the coronavirus pandemic continues.
The latest figures from the state’s independent economic regulator show some energy retailers have recommenced disconnections for non-payment, which is a worrying sign for 2021 even though the figures are low compared to historical averages.
… charging into a renewable future 03 march 2021 victoria’s booming renewable energy sector is getting a shot in the arm, with the essential services commission cutting red tape for new power generators and retailers to fast track their entry into the market. the changes could halve the time it takes to process licence applications. commission chair kate symons says renewable energy is a key part of victoria’s future and
Licence granted
Stanwell Corporation Limited was granted an electricity retail licence on 3 December 2014. The licence can be accessed via the resources tab.
Licence varied
This licence was last varied on 22 June 2022 (with effect from 12 September 2022).
Licence granted
Neighbourhood Energy Pty Ltd was granted a licence on 17 September 2008. The licence can be accessed via the resources tab.
Licence varied
This licence was last varied on 22 June 2022 with effect from 12 September 2022.