… regulator launches new industry resources to support consumers experiencing family violence 26 may 2022 the essential services commission has published a series of reports to support better practice responses to consumers experiencing family violence. the reports provide expert practical advice on engaging victim-survivors in the design, delivery and evaluation of family violence reforms and customer
… and frequency, offering payment plans to manage missed bills or ongoing energy usage, and providing advice on how to manage energy usage or apply for utility relief grants and concessions,” said commissioner symons. “there are some positive findings from the review. since the framework came into effect in 2019, more customers have received tailored assistance compared to past retailer hardship programs. more customers are receiving more appropriate assistance, and there have been fewer
Victoria’s water regulator has proposed updates to its water customer service codes to ensure they continue to meet the needs of customers, particularly those facing financial difficulty.
The Essential Services Commission has published the 2021 performance report for the Victorian Energy Upgrades program. The program is part of the Victorian Government’s efforts to reduce greenhouse gas emissions.
29 June 2022
Refrigerated cabinets discount factor
We have implemented changes to the VEU registry to implement the government's announcement today to remove incentives for any refrigerated cabinet products installed that belongs to products class 1 to 11 (inclusive) under the Greenhouse and Energy Minimum Standards (Refrigerated Cabinets) Determination 2020 (Cth). This change is in place until a full activity review can be undertaken by the Department of Environment, Land, Water and
7 July 2022
The Essential Services Commission acknowledges the queries and concerns that many accredited persons and scheme participants are raising in response to the recent announcements about the refrigerated cabinets activity under the Victorian Energy Upgrades program.
22 July 2022
Assessment of pending Victorian energy efficiency certificates
The Essential Services Commission thanks you for your ongoing support as we continue our investigation into multiple installations of refrigerated cabinets under the Victorian Energy Upgrades (VEU) program.
As we communicated earlier this month, we have recommenced our assessment of pending Victorian energy efficiency certificates for the refrigerated cabinet activity, focusing initially on those claims that
… advice before setting a maximum amount of interest levied on unpaid rates and charges. the minster will also consult with us on guidelines for councils to follow when engaging with ratepayers in hardship and collecting unpaid rates or debts. water we are preparing for the 2023 water price review which will affect 14 water businesses across metropolitan, regional, and rural victoria. this time we introduced specific obligations for water
… energyaustralia, red energy, lumo energy on regulator watchlist over customer consent rules for energy contracts 11 august 2022 the victorian energy regulator has accepted court enforceable undertakings from energyaustralia pty ltd , red energy pty ltd and lumo energy australia pty ltd following allegations they failed to obtain explicit informed consent from customers before signing them up to energy contracts. explicit … to commence civil legal action. “energyaustralia, red energy and
… origin energy pays more than $70,000 in penalties over alleged bill payment assistance and life support breaches 23 august 2022 origin energy electricity limited (origin energy) has paid over $70,000 in penalties after allegedly breaching rules that protect victorians relying on electricity for life support or facing bill stress. the essential services commission issued two penalty … Origin Energy Electricity Limited (Origin Energy) has
Licence granted
AGL Sales (Queensland) Pty Ltd was granted a licence on 31 October 2017. The licence can be accessed via the resources tab.
Licence varied
This licence was last varied on 22 June 2022 with effect from 12 September 2022.
Licence granted
Sumo Power Retail Pty Ltd was granted an electricity retail licence on 26 November 2014 and Sumo Gas Pty Ltd was granted a gas retail licence on 17 February 2017. The licences can be accessed via the resources tab.
Licence varied
The licences were last varied on 22 June 2022 (with effect from 12 September 2022).
Licence granted
Blue NRG Pty Ltd was granted a licence on 23 March 2012. The licence can be accessed via the resources tab.
Licence varied
This licence was last varied on 22 June 2022 with effect from 12 September 2022.
Licence granted
M2 Energy Pty Ltd was granted a gas retail licence on 19 September 2007. The licence can be accessed via the resources tab.
Licence varied
This licence was last varied on 28 July 2022 (with effect from 12 September 2022).
Licence granted
Diamond Energy Pty Ltd was granted a licence on 17 October 2007. The licence can be accessed via the resources tab.
Licence varied
This licence was last varied on 22 June 2022 with effect from 12 September 2022.
Meeting with the heads of power companies last week, Essential Services Commission chair Kate Symons, said the latest data shows more signs of energy stress are emerging.
“Average debt for residential customers who can’t pay for their ongoing usage has increased to $1,588, 13 per cent higher than in April.
Victoria’s energy regulator has required People Energy to pay a $335,550 penalty after it failed to surrender enough certificates to offset its liability for the 2019 compliance year under the largest energy efficiency program in the country.
The Victorian Energy Upgrades program helps households and small businesses cut their energy bills by installing more energy efficient products. The program is funded by energy retailers who purchase certificates in proportion to the volume of electricity and gas
This guidance note is no longer in force.
… caravan parks current maximum embedded network pricing the general exemption order , which outlines embedded network rules, includes rules about the maximum pricing that an embedded network can charge a customer. maximum prices from 1 september 2020 victorian default offer prices are now the new maximum price for all households and most businesses in embedded networks. this change followed a review of the maximum prices embedded networks and other
The coronavirus pandemic continues to have significant financial impact on Victorian households and small businesses, according to the state’s independent economic regulator.
However, the Essential Services Commission says it is too early to tell whether the staged reduction of the JobSeeker and JobKeeper allowances is further affecting the situation.