Victoria's economic regulator has commenced an inquiry into the Port of Melbourne’s compliance with Victorian Government requirements for how it set prices for services over the past five years.
The scheduled inquiry is the Essential Services Commission’s first five-yearly examination of the port’s compliance with the Victorian Government’s pricing order covering 1 July 2016 to 30 June 2021.
Click Energy has paid penalties totalling $640,000 after an external sales agent allegedly faked customer details to sign them up without their consent.
The Essential Services Commission has issued 32 penalty notices to Click Energy after the sales agent allegedly entered 20 customers’ details into an online contract form without their permission.
Commission chair Kate Symons says the penalty illustrates the problems of rogue sales contractors operating on behalf of energy businesses, undermining trust
… groups: community sector roundtable 05 july 2021 representatives from leading community support organisations told the essential services commission that more help is needed from energy retailers for customers experiencing vulnerability. chairperson kate symons hosted the ninth community sector roundtable with seven participants from six community support organisations. commissioners heard concerns about consistent and accessible assistance – including how energy
Overview
As part of its Energy Fairness Plan commitments, the Victorian Government has reformed the enforcement framework that we operate under. To align with this new framework our existing energy codes will transition to ‘codes of practice’.
The new enforcement framework is being implemented via the Essential Services Commission (Compliance and Enforcement Powers) Amendment Act 2021 (Compliance and Enforcement Act).
The Compliance and Enforcement Act commenced on 1
Victorian small business and residential customers on a default electricity offer could see their annual bills reduced by at least five per cent, under a proposal by the state energy regulator.
We have completed our annual review of the minimum feed-in tariffs that your energy company pays you for power you export to the grid via sources including solar panels.
From 1 July 2020, retailers will continue to be able to offer solar system owners a single rate feed-in tariff, a time-varying feed-in tariff or both.
Final decision
25
Customer impact report
October 2019
Customer impact report (prepared by Wallis, Strategic market and social research)
(PDF, 6.74 MB)
What we did
We researched customer experiences following regulatory reforms to the energy market.
The state’s energy regulator has put Victorian energy companies on notice saying it will be keeping a close eye on the way they support customers at this difficult time.
The Essential Services Commission has sent a message to energy retailers, highlighting it will focus its annual audit program on how they are meeting their obligations to support customers who are having problems paying their bills or experiencing family violence.
The commission’s director of energy Sarah McDowell says supporting
… more notice on planned outages to keep victorians better informed 07 may 2020 victorian residents and small businesses will be better prepared for planned outages under changes to how electricity distributors communicate with customers proposed by the state regulator. the essential services commission has proposed improvements to the customer service standards in the electricity distribution code customer service standards in a draft decision published
26 May 2020
Download this update as a PDF
(pdf, 187.93 KB)
We have identified instances where accredited persons have selected incorrect asset lifetime references in creating certificates under the Victorian Energy Upgrades (VEU) program. This update
Victorians can avoid bill shock this winter by sending a photo of their gas meter to their energy company.
The state’s energy regulator has found more than half a million estimated bills are issued in Victoria each year*.
Essential Services Commission’s energy director Sarah McDowell says Victorians who have received an estimated bill will be able to correct this by reading their own meter and providing it to their retailer.
Most Goulburn-Murray Water customers will see falling prices from 1 July under a decision released by the state’s independent pricing regulator.
We have looked at ways to ensure faster and more transparent electricity connections at new Victorian housing developments.
Starting in March 2021, Victorian electricity distributors need to follow new customer service standards when working with developers and contractors to connect new housing developments to electricity.
The new standards mean distributors have to report their performance to the commission every six months and work together with developers
11 February 2021
Download this update as a PDF
(pdf, 174.98 KB)
11 February 2021
Our project-based activities guidance documents have been updated based on feedback from internal and external stakeholders. For a complete understanding of changes to project-
Victoria’s economic regulator has signed off on new service standards from electricity distributors aimed at slashing the time it takes to connect new housing developments to power.
Essential Services Commission acting executive director for energy, Dean Wickenton says removing sluggish connection processes will be a boost for developers at a critical time.
“We have been working closely with the development industry and electricity distributors for some time to address potentially costly delays to new
Around 130 representatives from the energy, water and banking industries, the community sector and local government attended a virtual forum on Tuesday 11 May to discuss a new strategy aimed at breaking down the barriers to essential services.
… national carbon bank of australia and ecocare carbon solutions compliance breach 2021 in march 2021, we issued a warning and required national carbon bank of australia and ecocare carbon solutions to undergo an independent audit, after they were found to have breached the … gas abatement being claimed at sites across regional victoria. national carbon bank of australia we determined that national carbon bank of australia must:
Cos’è la ‘default offer’ del Victoria? (What is Victoria's default offer?)
(, )
Hai problemi a pagare le bollette energetiche? (Are you having trouble paying your energy bills
Alinta Energy has paid penalties totalling $280,000 for again allegedly using door-to-door sales agents to switch Victorians to new energy contracts without their consent.
The Essential Services Commission issued the energy retailer 14 penalty notices worth $280,000 for switching customers in areas including Melton, Wodonga and Truganina without obtaining each customer’s explicit informed consent.
… state regulator releases interim report on port of melbourne 20 march 2020 the state regulator has released an interim report on the port on melbourne’s approach to setting land rents and providing access to port land. the essential services commission’s report takes a detailed look at the port of melbourne’s contractual arrangements and the extent to which the land rents paid are passed through to victorian consumers. the interim finding is that there