The Compliance and Performance Reporting Guideline sets out what retailers and distributors need to report to us. To help ensure we receive the correct information, we ask regulated businesses to use reporting templates we have created.
This decision focuses on amending the reporting guideline so that it aligns with new customer entitlements that came into effect on 1 July 2019.
We also made administrative changes to the reporting guideline that affect both energy retailers and
12 September 2019
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The following stakeholders should be aware of these changes when considering undertaking project-based activities:
13 September 2019
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(pdf, 143.23 KB)
We have received and approved an app-based in-home display unit for installation under the Victorian Energy Upgrade (VEU) program on the basis that the product meets the program’s product
The state’s energy regulator has confirmed AGL has paid a shortfall penalty of almost $3 million after failing to surrender enough certificates to offset its liability under the Victorian Energy Efficiency Target scheme.
AGL paid $2,991,621 after failing to surrender 64,033 Victorian energy efficiency certificates which is between 5 and 10 per cent of its total 2017 liability.
23 August 2018
AGL Sales Pty Limited shortfall decision
(pdf, 121.57 KB)
23 August 2018
AGL Sales Queensland Pty Limited electricity shortfall decision
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Annual reports
View our latest annual report to read more about what we do and how we
The Victorian Energy Efficiency Target (VEET) scheme is about to undergo a makeover, with new regulations, a new online presence and a new name.
From 10 December, the Victorian Energy Efficiency Target (VEET) scheme will be officially known across the commission’s websites and documentation as the Victorian Energy Upgrades (VEU) program.
The name change will be rolled out alongside remade regulations, following the mandatory 10-year review.
The VEET scheme commenced in 2009, in order to:
By Jessica Gregory, a policy analyst in our energy team
On 1 November 2018, the Thriving Communities Partnership and Women’s Information Referral Exchange (WIRE) held a national roundtable on organisational responses to family violence. Representatives from the corporate and community sectors came together to consider new research from WIRE by Dr Nilmini Fernando.
AGL Sales Pty Ltd (AGL) acquired Australian Power and Gas Pty Ltd (APG) in September 2013. While they are separately licensed, APG is wholly owned by AGL.
View all electricity licences.
We accepted an undertaking from AGL for certain compliance issues
AGL's disconnection warning notices did not comply with the Energy Retail Code in the following instances:
- Between 31 August 2011 and 24 January 2013, AGL issued 26,394 disconnection warning notices to deemed
Anyone supplying, selling or generating electricity in Victoria must hold an electricity licence granted by us, or be exempt from that requirement.
Follow the steps on this page before you start the registration process.
View the public register of exempt persons
We set the maximum taxi non-cash payment surcharge in Victoria. The surcharge applies when a taxi passenger pays for a fare using non-cash payment transaction options, including credit, debit and charge card.
Our final decision is to have two maximum surcharges
We will
20 September 2019
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The Electrical Equipment Safety System (EESS) requirements for the sale of electrical equipment in Victoria becomes mandatory from 1 October 2019.
All self–ballasted LED lighting equipment and
We received and assessed five applications for higher caps. We received applications ranging from one to four years.
From 2017, councils can apply for up to four years of higher caps.
Council
Higher cap being sought (including minister's rate cap)
2017-18
2018-19
2019-20
2020-21
Decision
Pyrenees Shire Council
3.5%
3.5%
na
na
Approved
Hindmarsh Shire Council
4
9 October 2020
Proposed changes to lighting product applications (product category 34)
(pdf, 158.68 KB)
9 October 2020
Changes to product approval requirements for lighting products with switchable wattage settings
We have received an increasing number of
Energy distributors will be required to set new standards for connecting power to greenfield residential developments under changes aimed at improving efficiency and timeliness.
The Essential Services Commission’s timely connections decision out today has increased requirements for distributors to create new standards for getting power on at new properties.
Victoria’s community support and consumer advocacy groups are concerned that inconsistent outcomes and ongoing challenges will remain once restrictions have lifted.
Essential Services Commission chairperson Kate Symons hosted the sixth community sector roundtable with 38 participants from 15 of Victoria’s community sector and government organisations.
Key issues raised included:
The minimum information that must be kept in the register of life support customers and residents includes:
Thursday 10 December, 3–4:30 pm (via Zoom)
Victoria’s community support organisations and customer advocacy groups met with the state’s economic regulator on Thursday to discuss the need for ongoing support for customers.
Victoria's economic regulator has commenced an inquiry into the Port of Melbourne’s compliance with Victorian Government requirements for how it set prices for services over the past five years.
The scheduled inquiry is the Essential Services Commission’s first five-yearly examination of the port’s compliance with the Victorian Government’s pricing order covering 1 July 2016 to 30 June 2021.