The Victorian energy regulator has issued new guidance to ensure households and small businesses affected by the coronavirus pandemic are protected as required by the state’s energy rules.
The Essential Services Commission administers the Victorian Energy Retail Code which contains some of the strictest customer protections in the nation.
Read our final decision
In February 2021 we completed our review of the 2021-22 minimum feed-in tariffs. Energy retailers must pay you at least the minimum for power you export to the grid from small renewable energy sources including solar panels.
View more information about the minimum feed-in tariff and how it affects you.
25 February 2021
10 September 2020
People Energy certificate shortfall decision
(pdf, 241.47 KB)
16 November 2020
Media release: People Energy pays penalty for failing to meet energy efficiency obligations
Energy companies will no longer be able to ‘bait and switch’ customers by offering very low prices only to increase the price within months following a rule change by the state’s energy regulator.
Cherry Tree Wind Farm (ABN 30 134 444 947) applied for a licence under section 18 of the Electricity Industry Act 2000 (Vic) to generate electricity for supply or sale and to sell electricity by wholesale.
The applicant proposed to generate electricity using 16 wind turbines (total capacity 57.6MW) at Cherry Tree Range in Mitchell Shire located approximately 90km North-North East of Melbourne, Victoria.
We may grant or refuse to grant applications for any reason we
Chào hàng mặc định của Victoria là gì? (What is Victoria's default offer?)
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Quý vị có gặp khó khăn trong việc thanh toán hóa đơn năng lượng của mình không? (Are you having trouble paying your energy bills
Chào hàng mặc định của Victoria là gì? (What is Victoria's default offer?)
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Có được ‘chào hàng tốt nhất’ (Get the ‘best energy offer
获得“最佳能源报价” (Get the 'best energy offer')
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您付电费有困难吗？(Are you having trouble paying your bills?)
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什么是维州默认报价？(What is Victoria's default offer?)
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获得“最佳能源报价” (Get the 'best energy offer')
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… origin energy audit findings origin energy is one of victoria’s three biggest energy retailers. breadcrumb home origin energy audit findings key audit results 2018–19 origin energy incorrectly calculated some of their recovery of undercharges, meaning greater amounts were recovered from … Key audit results 2018–19
Origin Energy incorrectly
In 2018-19, we received 131 submissions on our projects.
Many submissions for this year related to the fare review of unbooked commercial passenger vehicles (taxis) and the review of non-cash payment surcharges.
Accident towing
- Review of accident towing & storage fees draft report August 2018: two submissions
- Unbooked commercial passenger
6 November 2019
Download this update as a PDF
(pdf, 159.54 KB)
From the week beginning 18 November, we will be automating our request for further information (RFI) process for all Victorian energy efficiency certificates (VEECs) created in the VEU
KSF Project Nominees Pty Ltd as trustee for KSF Project Trust (ACN 625 106 907) applied for a licence to generate electricity for supply or sale, and to sell electricity under section 18 of the Electricity Industry Act 2000 (Vic).
The applicant proposed to generate electricity at the Kiamal solar farm located approximately 100km south of Mildura, Victoria.
We may grant or refuse to grant applications for any reason we consider appropriate having
Penalty notices
We issued Momentum Energy with 60 penalty notices in October 2018. We have published one example penalty notice, and listed all 60 along with the overcharge amount for each.
7 October 2019
Momentum Energy overcharging penalty notice EIPN(E) 37-2019
The state’s energy regulator is seeking feedback on its proposal to increase the Victorian Default Offer to reflect upcoming changes to national electricity network costs.
Senior leaders from 18 of the state’s water businesses met with the Essential Services Commission as part of an ongoing series of industry and community roundtables.
Water businesses said while lessons were learnt in 2020, they are still being challenged in terms of frequency of extreme weather events, and population migration to the regions and urban fringe.
Penalty notices
29 June 2021
Simply Energy penalty notices 2021 (explicit informed consent)
(pdf, 1.73 MB)
Further information
Simply Energy has paid penalties totalling $2.5 million after two external door-to-door sales agents allegedly used phoney accents and fake names to switch hundreds of customers to new energy contracts without their consent.
The Essential Services Commission issued 125 penalty notices to Simply Energy after the agents allegedly impersonated customers consenting to the switch in phone calls to the company.
In September 2007, the Minister for Roads and Ports directed us, under section 186 (i) of the Transport (Compliance and MIscellaneous) Act 1983, to undertake an independent review of taxi-cab fares in Victoria. We submitted a final report to the Victorian Government in September 2008.
… on the requirements we have released to further refine our requirements as appropriate. we propose to hold a workshop with interested stakeholders to gather this feedback. to assist us in planning for this, we would like to assess stakeholder interest in attending such a workshop. if you would like to participate in a workshop to feedback on this activity, please let us know by emailing veu@esc.vic.gov.au before 31 august 2021. you can also provide us feedback on specific elements of