We will be releasing updates to the VEU Registry and our guidance documents to reflect changes to the program rules commencing on 10 June 2019.
We will also be releasing changes to VEEC creation forms for specific activities under the program.
All program participants should prepare for these program changes commencing on 10 June 2019.
Regulatory changes commencing in June 2019
We will be releasing a number of
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Rules are in place to ensure you are treated fairly once you have signed on with an energy retailer.
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Around 50 representatives from energy businesses, peak bodies and government came together today for a second industry roundtable, hosted by the Essential Services Commission and its chairperson Kate Symons, to understand the impact of coronavirus on the sector and on Victorian customers.
The roundtable heard there was concern that various support programs like JobKeeper and JobSeeker are likely masking a bigger problem that will emerge later in the year.
Victorian small businesses and households experiencing payment difficulties during the coronavirus pandemic stand to benefit from rule changes to be proposed by the state energy regulator.
The Essential Services Commission has published today a draft set of measures aimed at helping customers experiencing financial difficulties to pay their electricity and gas bills.
Proposed measures include giving small businesses an entitlement to access flexible payment options and advice on better priced offers.
Our ‘Getting to fair’ strategy was released in August 2021. The strategy gives us a roadmap to address consumers' experience of vulnerability and break down the barriers they can face.
The aim of the strategy is to create fairer more equitable access for all Victorians, regardless of which of our regulated services they use.
All customers benefit from this approach, but particularly people who may be struggling with changes in circumstances or who are
Lighting product application guide
More resources are available on the VEU product applicants page.
31 July 2020
Lighting Product Application Guide
(pdf, 439.95 KB)
Where to get help
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Victorian households and small businesses who are having trouble paying their water bills due to the coronavirus pandemic now have access to greater customer protections.
Fewer households are reaching out to their energy companies for help, but Victoria’s small businesses are falling further behind with their bills due to the impact of the coronavirus pandemic.
New data* from the Essential Services Commission shows calls for help and the proportion of residential customers who cannot pay at all have fallen to their lowest level since April.
During the coronavirus pandemic, we are regularly requesting data from Victorian water businesses on the number of water customers who:
- are on payment instalment plans
- are in hardship programs
- have received a water business hardship grant
- have applied for the utility relief grant
- have their water supply restricted.
The state’s independent economic energy regulator says prices are remaining stable with disconnections falling and fewer discounts have conditions attached.
The Essential Services Commission's quarterly energy market snapshot update shows prices remained stable between 30 June 2019 and 31 January 2020.
OVO Energy Pty Ltd (ACN 623 475 089) applied for a licence to sell gas by retail under section 25 of the Gas Industry Act 2001 (Vic).We may grant or refuse to grant applications for any reason we consider appropriate having regard to our objectives under the Gas Industry Act 2001 (Vic) and the Essential Services Commission Act 2001 (Vic).We granted the licence on 25 June 2020.
Victoria’s water businesses have improved their standing in the eyes of customers according to a quarterly survey conducted on behalf of the state’s water regulator.
The survey showed trust and overall satisfaction in the sector at an all-time survey high of 6.7 and 6.8 respectively out of 10 in March 2020. These are well above levels recorded a year earlier.
The commission’s director of pricing Marcus Crudden says the survey was conducted when many water businesses were still dealing with the impact
Essential Services Commission chair Kate Symons hosted an urgent roundtable with senior community help sector representatives to hear directly about how coronavirus is affecting consumers.
Representatives from a range of community service and small business organisations attended the forum to speak to commissioners about the impact of the virus on households and small business.
Some spoke about the ‘calm before the storm’ ahead of what is expected to be a significant increase in requests
From 1 July this year, households and small businesses will no longer face big penalties for missing an energy bill with the state’s energy regulator putting a cap on what retailers can charge you for not making a payment on time.The Essential Services Commission has set a cap of 3.62 per cent on new energy contracts entered into from 1 July 2020, slashing the potential cost of missing a payment in half.Commission chairperson Kate Symons says limiting how much you’ll pay for missing a deadline will help
11 June 2020
Media release: Dodgy invoices found during alleged misconduct investigation of energy efficiency company
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11 June 2020
Cyanergy compliance breach
Victorian water customers are moving onto hardship programs in record numbers during the coronavirus pandemic, new data collected by the state regulator shows.
Proposed changes to product type and certificate creation for building based lighting upgrades (activity 34)
15 September 2020
Proposed changes to product type and certificate creation for building based lighting upgrades (activity 34)
(pdf, 264.72 KB
24 September 2020
Changes to product type and certificate creation for lighting activities 34 and 27
(pdf, 186.67 KB)
We have now reviewed feedback from stakeholders further to our program update of 15 September 2020 on proposed changes to lamp product types and
On 7 August 2020, ReAmped Energy Pty Limited (ACN 605 682 684) applied for a licence to sell electricity by retail under section 18 of the Electricity Industry Act 2000 (Vic).Consultation on the licence application closed on 4 November 2020. We did not receive any submissions. We granted the licence on 9 December 2020.The licence was revoked at the request of ReAmped Energy Pty Ltd on 11 November 2024.