Victoria’s water businesses have praised efforts to improve protection for family violence victims, saying changes to the water code will help them deliver better outcomes for their customers and communities.
The state’s largest water businesses, representing around 75 per cent of Victorian households, have commended the work of the Essential Services Commission in bringing the industry together to address family violence.
… in the electricity distribution code review of customer protections in the electricity distribution code strengthening protections for life support customers improved electricity connections process resources … 14118 … 14135 … Electricity and gas … Wider review of the Electricity Distribution Code …
We will continue the review of the Electricity Distribution Code
The electricity sector is undergoing transformation.
We will continue the code reviews after
Overview
As part of our Electricity Distribution Code review, we reviewed the customer protection framework for electricity customers.
The code has service standards to protect customers as they interact with the electricity network. Our final decision will ensure customer protections remain fit for purpose and reflect customer expectations as the electricity sector undergoes change and modernisation. The customer service standards include:
… benefitted customers. one financial counsellor noted this approach reduces the need for victims/survivors to repeat their story and relive associated trauma. customers' financial hardship is better understood and they are provided with effective solutions to manage debt since the 2017 code changes, financial counsellors found that water businesses were generally more willing to provide flexible, effective solutions to debt when family violence was identified. some
1 May 2019
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We have finalised our consultation on the transition period to allow non omni-directional lamps to be installed under activity 21A of the Victorian Energy Upgrades (VEU) program. We have decided to
Energy distributor AusNet Services has paid $150,000 after allegedly failing to notify customers of a planned power outage.
The Essential Services Commission issued the penalty after finding that the distributor left a mix of residential and business customers in Bass, Woolamai and Glen Forbes without electricity for three hours on 18 July 2018.
6 May 2019
Energy distributor United Energy has paid $90,000 in penalties after allegedly failing to notify customers of a planned power outage.
The Essential Services Commission issued the penalties after finding that the distributor left customers in Springvale South without electricity for more than six hours on 1 August 2018.
16 May 2019
Victoria’s water businesses will be required to implement family violence policies to better protect victims of economic abuse under changes being considered by the Essential Services Commission.
This page summarises Barwon Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on Barwon Water’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework. Each business is
This page summarises Lower Murray Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on Lower Murray Water’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework
This page summarises South East Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on South East Water’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing framework.
On 1 July 2021, City West Water and Western Water integrated to form Greater Western Water. Greater Western Water’s 2018–23 regulatory period was extended by one year to address the business merge – accordingly, it extended its outcome commitments for the previously City West Water area by one year to cover 2023-24.This page summarises Greater Western Water (previously City West Water area)'s performance against its outcomes, measures, and targets for the regulatory period 2018–23
This page summarises East Gippsland Water's performance against its outcomes, measures, and targets for the regulatory period 2023–28. This is the first year of reporting against its 2023 price review commitments.More details are available on our outcomes reporting page, and on East Gippsland Water’s website.What are outcomes?Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our PREMO water pricing
We updated our stakeholder engagement framework
Our stakeholder engagement framework is the outcome of a review of our old charter of consultation and regulatory practice.
Read our stakeholder engagement framework here
(pdf, 4.81 MB
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We have wrapped up a series of workshops on family violence for energy retailers.
Since August this year we’ve been building the capacity of the energy industry to understand family violence and exploring issues specific to the sector in responding to family violence. We’ve held four workshops in four months, with 27 presenters and 140 attendees. These included representatives from 19 energy retailers as well as water, debt collection, connection services, banking, insurance, telecommunications and
Australian Energy Regulator
This memorandum of understanding seeks to:
- foster a cooperative working relationship between the parties
- avoid unnecessary overlap or conflict between the parties' respective performance of their functions and exercise of their powers
- provide for an information sharing arrangement between the parties in accordance with section 60E of the Essential Services Commission Act and