We're working to ensure new property developments receive electricity connections within certain time frames.
Electricity connections process review 2018
We've provided advice to the Victorian Government on ways to ensure new property developments receive electricity connections within certain time frames.
Issues with new housing connections
Delays sometimes occur in connecting new housing developments to electricity.
We worked with stakeholders from the development industry and electricity networks to identify what might be causing these delays.
Stakeholders told us there were a range of issues affecting the time taken to connect new developments including:
- the rapid growth in demand for new lots placing strains on resources across the sector
- the poor quality of some connection works
- an inadequate customer focus by distribution businesses
- auditing practices by distribution businesses
- the development industry's lack of understanding of the regulatory framework and how they can influence the decisions made under it.
Making the system work better
While we concluded that the regulatory framework is not the main cause of delays, we identified ways to make the system work better including:
- support for a new service improvement commitment to improve response times, clarify expectations around the connections process and communication between the electricity networks and the development industry
- the networks and development sector establishing a governance committee to monitor their performance
- a new feedback register where stakeholders can raise concerns.
The commission's role is to chair the governance committee and provide the complaints register.
Electricity connections governance committee
We have established a governance committee to:
- monitor delivery of the Service Improvement Commitment and other initiatives
- give feedback where necessary to achieve elements of the Service Improvement Commitment and other initiatives
- identify issues and risks that may affect implementation of initiatives.
The committee includes representatives from:
- AusNet Services
- CitiPower/Powercor/United Energy
- Property Council of Australia
- Urban Development Institute of Australia (Victorian Branch)
- Victorian Planning Authority
- Essential Services Commission.
View committee documentation in the 'resources' tab.
Developers (and their consultants) or electricity distribution businesses can use the below form to provide feedback and raise concerns relating to electricity connections.
We will use the information gathered to help inform our work and may choose to report on complaints in our Victorian Energy Market Report.
We will only use and disclose personal information:
- in order to address your complaint, or for purposes related to the complaint
- for other purposes (with your consent)
- for other purposes permitted by the Privacy and Data Protection Act 2014.
We will email you within two business days to confirm receipt of your feedback.
Before submitting feedback
This form is not a dispute resolution mechanism.
We recommend that you discuss any issues concerning electricity connections with the relevant electricity distribution business, or other party.