We're working to ensure new property developments receive electricity connections within certain time frames.
Improving electricity connections for new developments
Delays sometimes occur in connecting new housing developments to electricity. We have been working with stakeholders from the development industry and electricity networks to reduce these delays.
2018 electricity connections process review
In 2018, the Victorian Government asked us to provide advice on ways to ensure new property developments receive electricity connections within certain time frames.
This followed concerns raised by the housing industry that costs and delays associated with connecting new developments, as well as disparate processes by electricity distribution businesses, are a barrier for delivering more affordable housing.
In preparing our advice, we worked with stakeholders from the development industry and electricity networks to identify what might be causing these delays.
Stakeholders told us there were a range of issues affecting the time taken to connect new developments including:
- the rapid growth in demand for new lots placing strains on resources across the sector
- the poor quality of some connection works
- an inadequate customer focus by distribution businesses
- auditing practices by distribution businesses
- the development industry's lack of understanding of the regulatory framework and how they can influence the decisions made under it.
Making the system work better
While we concluded that the regulatory framework is not the main cause of delays, we identified ways to make the system work better including:
- support for a new service improvement commitment to improve response times, clarify expectations around the connections process and communication between the electricity networks and the development industry
- the networks and development sector establishing a governance committee to monitor their performance
- a new feedback register where stakeholders can raise concerns.
The commission's role is to chair the governance committee and provide the complaints register.
Electricity connections governance committee
We have established a governance committee to:
- monitor delivery of the Service Improvement Commitment and other initiatives
- give feedback where necessary to achieve elements of the Service Improvement Commitment and other initiatives
- identify issues and risks that may affect implementation of initiatives.
The committee includes representatives from:
- AusNet Services
- CitiPower/Powercor/United Energy
- Property Council of Australia
- Urban Development Institute of Australia (Victorian Branch)
- Victorian Planning Authority
- Essential Services Commission.
View committee documentation in the 'resources' tab.
Governance committee documentation
Terms of reference
Minutes from governance committee meetings
Energy distribution business's updates on service improvement commitments
Electricity distribution businesses performance reporting