This page summarises Western Water's outcomes, measures and targets for the regulatory period 2018–20, and actual performance against these commitments from 2018-19.
Western Water outcomes reporting
On 1 July 2021, City West Water and Western Water integrated to form business Greater Western Water.
This page summarises Greater Western Water (previously Western Water area)'s outcomes, measures and targets for the regulatory period 2018–20, and actual performance against these commitments from 2018-19. More details should be available on Greater Western Water (previously Western Water area)’s website.
What are outcomes?
Water businesses are accountable to their customers for delivering the outcomes set out in their price submissions, under our new PREMO water pricing framework. Each business is required to report at least annually to its customers on:
- it's performance against the specified measures and targets for each outcome
- an overall assessment of whether it has delivered on expectations for each outcome, including the business’s explanation for any performance shortfalls and how it intends to address them.
We have requested businesses also provide us with a summary outcome report document using a standard template. These summary outcome reports are all published together on our website. For the 2020-21 reporting year, each water business has reported its actual performance against its targets on each measure, outcome, and provided an overall rating. The self-assessments use a simple “traffic light” rating:
- green = achieved target
- amber = mostly achieved target
- red = failed to achieve target.
Each business has also provided comments on its performance overall and on each outcome.
View more on outcomes reporting.
Greater Western Water (previously Western Water area)'s self-assessment against outcomes in 2020–21
|Fair and affordable charges for all customers|
|Reliable, safe services to existing and new customers|
|Innovative approaches to addressing customer needs|
|Care of the environment|
|Sustainable contribution to the community and regional liveability|
After the 2020 water price review, Greater Western Water (previously Western Water) amended its set of customer outcomes following consultation with its customers.
Its self-assessment for this year is reasonable and effectively explains its performance over the 2020–21 period.