Accredited persons

Our monthly VEU Bulletins for accredited persons share insights and information to support participation and improve compliance with the VEU program.

 View the latest and past editions via the links below.

Delays assessing accreditation renewal applications: We have a backlog of accreditation and renewal applications which has resulted in delays in assessing applications. We apologise to those affected by the delay and are making every effort to work through the backlog and assess applications as quickly as possible. 

If you are already an accredited person and you have made a valid application for renewal, your existing accreditation will continue until we determine your application.

To remain accredited to participate in the VEU program all accredited persons will need to apply to the commission to renew their accreditation.

There are four simple steps to renew your accreditation:

Please note:

• Accredited persons who apply for renewal of accreditation at least 90 days before the expiry date of their accreditation will remain accredited until the commission determines the application. Applications lodged less than 90 days before the specified expiry date will incur a $13,814 late fee.
• If accredited persons do not apply for renewal of their accreditation, their accreditation will expire on the expiry date provided to them on the Accreditation Renewal Notice, and they will no longer be accredited to participate in the program. Once expired, accredited persons may re-apply for accreditation at any time and a $3,000 application for accreditation fee will apply.
• If you add activities as part of your renewal application, you can only create VEECs for additional activities that are undertaken on or after:
  • you have received commission approval for the additional activities; and
  • the date your new accreditation period begins.

Accredited persons may apply to vary their accreditation conditions (including adding or removing activities) by completing the accreditation variation form in your VEU Registry account. A $1,500 application fee applies for an application to vary accreditation conditions. More information on the program fees can be found on this page. 

Further details on the application process can be found in the application guide for accredited persons (attached above). Please contact us via email at veu@esc.vic.gov.au for more information and assistance.

Accredited persons can only create VEECs for activities added as part of an accreditation variation that are undertaken on or after you have received commission approval to undertake the additional activities. 

Learn about your obligations as an accredited persons and how to create Victorian energy efficiency certificates (VEECs) under the program.

Accredited persons are required to keep records under the program which substantiate the activity undertaken and the VEECs created for the activity. When applying for accreditation and during audits, you will need to show that you have reliable and accurate record keeping arrangements in place.

Records must be retained for six years after the associated certificates are created. We may request these records as part of certificate assessment processes or as part of our compliance activities.

To maintain the integrity of the program, we undertake a range of compliance and enforcement activities. 

From 1 July 2024, accredited persons will be required to undertake an independent assurance audit at least once every two years at their cost. These audits are undertaken against a schedule that is reviewed and updated at least every 12 months. 

Accredited persons may also be subject to compliance audits in certain circumstances, which may be conducted by the commission or an independent auditor.

The commission undertakes investigations that may lead to enforcement action where potential non-compliance with the rules has been identified. The consequences of failing to comply with the program rules may lead to a broader range of enforcement action being taken, such as the issuance of penalty notices or litigation.

Accredited persons (including their sub-contractors and/or persons engaged by third party companies) must comply with the Australian Consumer Law (ACL) when engaging in marketing practices (including telemarketing, doorknocking and advertising) under the program.

On 1 July 2022, the VEU code of conduct came into effect. It sets out obligations for accredited persons and third parties operating on their behalf. Failure to comply with the VEU code of conduct is a breach of a civil penalty requirement that may lead to enforcement action being taken.

Accredited persons must register all installers, assessors and/or lighting designers, for all activities, as scheme participants in the new VEU Registry system. Initially, only names and dates of birth will be required to register scheme participants in the system. Accredited persons must register a scheme participant prior to submitting activities undertaken by the scheme participant. This will streamline the activity submission process and ensure better tracking of scheme participants across the VEU program.

For scheme participants of most activities, they will be automatically registered and available to be assigned to an activity when creating VEECs for the activity. We may seek to verify the qualifications of the scheme participant through a Request for Further Information (RFI) process as part of assessing VEECs for registration.

Additional requirements for registration of scheme participants for activities 13, 14, 15, 17, 26 and 45

For scheme participant registrations for activities 13, 14, 15, 17, 26 and 45, we will review and approve registration for these activities. To obtain approval, accredited persons must submit proof of the scheme participant's training qualifications and/or licence details, via their VEU account in the VEU Registry.

Complying with licensing requirements under Victorian or Commonwealth legislation

Activities under the program must be undertaken in accordance with the Building Act 1993, Electricity Safety Act 1998, the Ozone Protection and Synthetic Greenhouse Gas Management Act 1989 (Cth), and regulations made under any of those Acts. 

These include licence and registration requirements set out in the Plumbing Regulations 2018, Electricity Safety (Registration and Licensing) Regulations 2020 and Ozone Protection and Synthetic Greenhouse Gas Management Regulations 1995, which are administered by the Victorian Building Authority (VBA), Energy Safe Victoria (ESV) and the Australian Refrigeration Council (ARC) respectively.

Licensing requirements for each activity under the VEU program are detailed in the relevant activity guide.

Complying with VEU's mandatory safety training requirements. 

Installers must obtain specified units of competency to meet our mandatory safety training requirements before they can undertake certain activities under the program. Accredited persons need to ensure their installers complete the relevant units to safely carry out activities under the program.