Learn about some of the key obligations and processes for an accredited person under the Victorian Energy Upgrades (VEU) program, and access useful participation resources.
We are currently experiencing a high volume of pending accreditation and additional activity applications. We have allocated additional resources to help process these applications. We have also streamlined the approval process for additional activities so applications undergo a review by the VEU audit and compliance team after approval has been granted.
If you are intending to apply for accreditation or additional activities, please ensure you understand all the program obligations and relevant activity compliance requirements prior to submitting your application. You will need to document processes and procedures that demonstrate that you understand all the requirements. Providing a complete application is key to reducing processing times.
If you intend to apply for multiple activities we encourage you to submit all activities within one application, this will assist in processing your application efficiently.
Accredited persons can create Victorian energy efficiency certificates (VEECs) for a range of activities under the Victorian Energy Upgrades (VEU) program.
All accredited persons are responsible for carrying out activities in compliance with the program’s legislative framework. Some of the key obligations on an accredited person are listed below.
Obligations and program guide
Learn about your obligations as an accredited persons and how to create Victorian energy efficiency certificates (VEECs) under the program.
Accredited persons are required to keep records under the program which substantiate the activity undertaken and the VEECs created for the activity. When applying for accreditation and during audits, you will need to show that you have reliable and accurate record keeping arrangements in place.
Records must be retained for six years after the associated certificates are created. We may request these records as part of certificate assessment processes or as part of our auditing regime.
To maintain scheme integrity of the program, we conduct various types of audits and/or investigations to ensure that accredited persons are creating certificates in accordance with the VEET Act, regulations, specifications and the guidelines. Accredited persons must comply with the audit regime imposed by us and provide information as requested by us.
Audits or investigations that may be carried out include:
- pre-accreditation audits to determine eligibility for accreditation
- pre-registration activities (including investigations) to assess validity of creation claims prior to registration of certificates
- post-registration desktop and site audits to check that the activities undertaken correspond with the activity parameters used to make the certificate creation claim
- detailed audits undertaken as part of our audit program which involves a detailed assessment of the accredited person’s systems, processes and controls
- audit investigations to assess an accredited person’s compliance with scheme requirements when we become aware of potentially significant non-compliance issues for a particular AP.
Access our audit guide to understand our VEEC creation audits, including our audit processes and accredited person obligations
Access our Compliance and Enforcement Policy to understand the enforcement powers available to us to secure compliance with the program's legislative requirement
Complying with the Australian Consumer Law and the code of conduct
Accredited persons (including their sub-contractors and/or persons engaged by third party companies) must comply with the Australian Consumer Law (ACL) when engaging in marketing practices (including telemarketing, doorknocking and advertising) under the program.
On 1 July 2022, the code of conduct came into effect. It sets out obligations for accredited persons and third parties operating on their behalf.
Complying with mandatory safety training requirements
Installers must obtain specified units of competency to meet our mandatory safety training requirements before they can undertake certain activities under the program. Accredited persons need to ensure their installers complete the relevant units to safely carry out activities under the program.
Applying for additional activity approval
When accredited, you would have been accredited for specific activities based at time of accreditation. You may, over time, wish to include new activities in your business model. Depending on the nature of the new activity you propose to undertake, you may need to submit significantly revised and/or additional documentation to support your application.
There are different application forms which you will need to complete depending on the nature of the new activity you wish to undertake – see the application forms tab on this page.
Nominating a product
Once accredited, you can nominate products you intend to install for activities you have been accredited for, through your VEU account.
You can only nominate products which have been submitted by another stakeholder to us for approval, and is listed with a status of ‘Pending Assessment’ in our Register of Products.
A product will be automatically nominated if the product was submitted for approval by an accredited person.
Product nominations helps us prioritise the assessment of products most likely to be installed in the program. A product will be automatically nominated when an accredited person submits a product for an activity that they are approved to undertake.
Use this form to apply for accreditation under the program
Use this form to apply for approval to undertake additional activities under the program further to your original accreditation application. For activities 27, 35 and project-based activities, please use specific application forms listed below.
Use this form to apply for approval to undertake public based lighting upgrade activities under the program
Use this form to apply for approval to undertake non-building based lighting upgrade activities under the program
Use this form to apply for approval to undertake gas efficiency upgrade activities under the program.
Use this form to apply for approval to undertake cold room activities under the VEU program.
Use this form to apply for approval to undertake commercial and industrial heat pump water heater activity (activity 44) under the program.
Use this form to apply for approval to undertake project-based activities under the program
Use this form to apply for approval to undertake Home Energy Rating Activities