Learn about your rights as a commercial passenger vehicle consumer.
Information for commercial passenger vehicle consumers
We look at demand, supply, and operator costs to determine whether we raise or lower maximum fares for commercial passenger vehicles, which includes an unbooked taxi service hailed from the street or caught from a rank, or an unbooked ride-share service.
If you would like to make a complaint or learn more about your rights and responsibilities as a commercial passenger vehicle user or make a complaint, visit Commercial Passenger Vehicles Victoria. For more information on all other commercial passenger vehicles, contact the company that offers the service.
Learn more about how we regulate commercial passenger vehicles.